Customer Success Intern Job at Rilla (New York City)

Customer Success Manager Intern

You will learn the ropes of providing exceptional coaching support to our organi...

Location

United States , San Diego

Salary:

30.00 USD / Hour

GoFundMe

Expiration Date

Until further notice

Requirements

Ownership: Approach all escalations, tickets, projects and areas of involvement with an entrepreneurial mindset
Emotional resilience: Demonstrate the ability to remain positive and recover quickly from setbacks
Empathy and emotional intelligence: Show genuine understanding and concern for the needs and feelings of both customers and fellow employees
Eager to learn from experimentation: Actively engage in experimenting with new approaches to solving customer issues or improving work processes
Embrace change: Adapt to new processes and environments with a constructive and flexible attitude
Team player: Work cooperatively and effectively within the team
Genuine interest: Display a sincere curiosity and interest in learning about GoFundMe and the unique challenges faced by the customer personas and markets we support
Intentional and proactive communicator: Communicate clearly and effectively
Phone skills: Proficient in phone skills including coaching customers over the phone and problem solving live
Familiarity with internal tools: Develop an understanding of internal tools such as Google Sheets and Zendesk

Job Responsibility

Coach GoFundMe fundraiser organizers to have the most successful fundraiser they can
Participate in handling customer queries through multiple channels, including email, text and phone, focusing on technical concerns and custom coaching advice
Opportunity identification: Begin to recognize customer needs and feedback during interactions, aiming to identify basic opportunities for business development or support enhancements
Learning and development: Engage in continuous learning to develop your knowledge in effectively advising organizers
Project management assistance: Participate in internal projects under supervision, performing tasks that contribute to team efficiency and customer satisfaction
Lead generation: Run a personalized outreach campaign to a strategic set of customers to develop new leads & opportunities for the Customer Success team to engage with
Metrics Tracking: GDV Supported: Coach organizers on best practices to increase their fundraiser success and therein GDV
Fundraisers coached: Maintain assigned coaching volume that strikes a balance across quality and efficiency
Communications team collaboration: Coach organizers in meaningful ways to improve fundraiser quality to be passed to Comms to be ‘pitchable’ or ‘shareable’ for amplification

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs
Volunteering and Gives Back programs

Fulltime

Customer Success Intern

The Customer Success Intern will support the Customer Success team in delivering...

Location

Netherlands , Utrecht

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field
Comfortable with spreadsheets and documents (Excel/Google Sheets
Word/Google Docs)
Familiarity with email and collaboration tools (Gmail, Google Workspace)
Strong verbal and written communications
Organized, detail-oriented, and able to manage multiple tasks with guidance
Curious, coachable, and comfortable working in a team environment
Fluent in Italian, Spanish, or Portuguese

Job Responsibility

Support customer onboarding activities by helping track tasks and milestones
Assist in customer communications (email, calls, video) such as meeting follow-ups, onboarding reminders, and resource sharing
Help customers get started with best practices by compiling and sharing approved KnowBe4 resources
Leverage KnowBe4 assessments and reporting to support adoption insights
Monitor customer usage and health indicators by updating internal trackers/dashboards and escalating risks or blockers
Coordinate with Technical Support by gathering context, documenting issues clearly, and helping follow up on customer requests
Contribute to customer reviews by preparing data summaries for periodic check-ins or business reviews
Support renewal readiness by helping maintain accurate customer records, renewal dates, and engagement history
Maintain CRM hygiene by updating contact details, notes, activities, and customer status in Salesforce (or the company CRM)

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses

Fulltime

Customer Success Intern

The Customer Success Intern will support the Customer Success team in delivering...

Location

Netherlands , Utrecht

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field
Comfortable with spreadsheets and documents (Excel/Google Sheets
Word/Google Docs)
Familiarity with email and collaboration tools (Gmail, Google Workspace)
Strong verbal and written communications
Organized, detail-oriented, and able to manage multiple tasks with guidance
Curious, coachable, and comfortable working in a team environment
Fluent in Dutch

Job Responsibility

Support customer onboarding activities by helping track tasks and milestones
Assist in customer communications (email, calls, video) such as meeting follow-ups, onboarding reminders, and resource sharing
Help customers get started with best practices by compiling and sharing approved KnowBe4 resources
Leverage KnowBe4 assessments and reporting to support adoption insights
Monitor customer usage and health indicators by updating internal trackers/dashboards and escalating risks or blockers
Coordinate with Technical Support by gathering context, documenting issues clearly, and helping follow up on customer requests
Contribute to customer reviews by preparing data summaries for periodic check-ins or business reviews
Support renewal readiness by helping maintain accurate customer records, renewal dates, and engagement history
Maintain CRM hygiene by updating contact details, notes, activities, and customer status in Salesforce (or the company CRM)

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses

Fulltime

Customer Success Intern

The Customer Success Intern will support the Customer Success team in delivering...

Location

Singapore , Singapore

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field
Comfortable with spreadsheets and documents (Excel/Google Sheets
Word/Google Docs)
Familiarity with email and collaboration tools (Gmail, Google Workspace)
Strong verbal and written communications
Organized, detail-oriented, and able to manage multiple tasks with guidance
Curious, coachable, and comfortable working in a team environment
Fluent in Mandarin

Job Responsibility

Support customer onboarding activities by helping track tasks and milestones
Assist in customer communications (email, calls, video) such as meeting follow-ups, onboarding reminders, and resource sharing
Help customers get started with best practices by compiling and sharing approved KnowBe4 resources
Leverage KnowBe4 assessments and reporting to support adoption insights
Monitor customer usage and health indicators by updating internal trackers/dashboards and escalating risks or blockers
Coordinate with Technical Support by gathering context, documenting issues clearly, and helping follow up on customer requests
Contribute to customer reviews by preparing data summaries for periodic check-ins or business reviews
Support renewal readiness by helping maintain accurate customer records, renewal dates, and engagement history
Maintain CRM hygiene by updating contact details, notes, activities, and customer status in Salesforce (or the company CRM)

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses

Director of Customer Success

We’re looking for a Director of Customer Success, International to join our grow...

Location

Ireland , Dublin

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

8+ years in Customer Success or related leadership roles, including international team management
Significant MarTech or SaaS domain expertise, ideally working with marketing leaders
Skilled in change management and leading organizations through scale
Strong operational chops, with experience building scalable processes and evaluating/implementing CS tooling
Cultural intelligence and the ability to lead across geographies, languages, and time zones
Executive presence, storytelling skills, and a collaborative leadership style
Passion for the customer experience. You are interested in building something truly differentiated

Job Responsibility

Lead and grow regional CS teams across EMEA, LATAM, and JAPAC
Drive regionalization strategies for adoption, growth, and advocacy
Act as a trusted deputy to the Global CS Leader, shaping international strategy and executive-level insights
Partner with Sales, Marketing, Product, and Support to align local execution with global strategy
Champion the voice of the customer and design a truly differentiated customer experience
Prepare the org for scale by leading change management of the expansion of our CS tech stack (new tooling planned for 2026)

What we offer

Competitive compensation package, including equity
Great work equipment, and home office allowance for those working in our fully remote locations
Health care benefit and leisure time insurance
Annual 1000 euros of personal learning budget
Sports and wellbeing allowance

Fulltime

Customer Success Associate

Artemest is looking for a motivated, organized, and proactive Customer Success A...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in Foreign Languages, Communication, Business, or a related discipline
Proven ability to handle the full order lifecycle
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills
Excellent communication skills
High attention to detail, precision, flexibility, and a proactive, entrepreneurial attitude
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP)
Native Italian speaker with professional proficiency in English

Job Responsibility

Serve as the primary point of contact for customers
Manage the full order lifecycle
Take ownership of complex after-sales cases
Build and nurture strong relationships with valued customers
Collaborate closely with suppliers and artisans
Coordinate cross-functionally with internal teams (Logistics, Marketplace, IT)
Identify recurring challenges and propose process improvements

What we offer

Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Customer Success Associate

As a Customer Success Associate, you will play a key role in protecting revenue ...

Location

United Kingdom , Theale (Reading)

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Previous experience in Customer Success or Customer Service, with a proven ability to manage customer relationships
Strong communication skills—verbal, written, and virtual (video/phone)
Ability to manage multiple priorities and work effectively under pressure
Highly organised with excellent attention to detail and time management skills
Ability to assess business needs and identify risks impacting project success
Comfortable engaging with stakeholders at all levels and tailoring communication appropriately
Confident, self-motivated, and collaborative team player with a desire to learn
Proficient in Microsoft Word, Excel, and PowerPoint

Job Responsibility

Manage the Churn Log: Ensure accuracy and completeness of all entries, updating daily
Risk Reporting: Identify and report high-risk accounts weekly to the Director of Customer Success
Monthly Analysis: Provide a summary of changes in risk status and churn pipeline
Stakeholder Engagement: Build strong relationships with internal teams, decision-makers, and key stakeholders
Process Improvement: Develop and share best practices to improve efficiency and effectiveness within Customer Success
Project Support: Undertake specific projects to enhance customer value and revenue growth

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...

Location

Brazil , São Paulo

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a team player
Build great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Success Intern

Rilla

Location:
United States , New York City

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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