Customer Success Insights, Director Business Program Management of Agent Insights Job at Microsoft Corporation

Senior Director of Customer Success Marketing

Microsoft’s Commercial Cloud & AI Marketing team is at the forefront of shaping ...

Location

United States , Redmond

Salary:

155800.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in business
OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 8+ years experience in business
OR equivalent experience
6+ years people management experience
Master's Degree in Marketing, Computer Science, Business or related field AND 12+ years experience in business
OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 15+ years experience in business
OR equivalent experience
8+ years people management experience
10+ years of experience in product marketing, program management, or cloud strategy roles
Proven success leading high-performing and happy marketing teams

Job Responsibility

Lead marketing strategy and execution for Cloud & AI Customer Success
Establish Azure Customer Success vision, approaches and principles and define how they contribute to key moments in the customer journey
Own the inbound and post‑purchase customer journey—from first deployment through optimization—using self‑serve guidance, in‑product experiences, and digital lifecycle marketing
Drive product marketing for Azure Accelerate, Azure Essentials, Pricing, and MDF, ensuring alignment with solution plays and business priorities
Integrate pricing clarity and customer/partner feedback into messaging, guidance, and sales/partner readiness content to ensure messaging reflects real needs and drives adoption
Champion product truth for Azure Essentials guidance, including the Cloud Adoption Framework (CAF), Well‑Architected Framework (WAF), and reference architectures (prescriptive designs that show customers how to deploy Azure successfully) by partnering with engineering and Azure product marketing (PMM) and leveraging AI to increase customer adoption and engagement with Azure
Collaborate to create messaging for key customer success elements and build scalable, repeatable customer success motions that drive adoption, usage, and long‑term value across segments
Build and scale AI‑assisted customer success systems—using automation and agents to deliver clearer guidance, faster onboarding, and better customer outcomes
Manage MDF impact by collaborating to define and execute mutually beneficial projects across marketing, engineering, sales and our silicon partners
Track and optimize business health using Azure Consumed Revenue (ACR) mix & acceleration, Marketing ROI, Web metrics, and product metrics related to customer health, resilience and security

Fulltime

Director of AI Enablement, Enterprise Sales

As Director of AI Enablement, Enterprise Sales, you will be responsible for shap...

Location

United States , Boston

Salary:

180000.00 - 205056.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in business operations, program management, L&D, or a related role—ideally in a creative, technology, or high-growth environment
Demonstrated expertise leading onboarding, training, and knowledge management initiatives from concept to execution
Operationally minded with a proven track record of delivering process improvements, managing complex projects, and driving cross-functional programs to success
Exceptional communicator—able to influence, build buy-in, and adapt messaging for diverse audiences
Highly curious and proactive, with a demonstrated excitement for learning and experimenting with new technologies—including generative AI tools and agents
Skilled in synthesizing feedback, evidence, and insights to inform decision-making and continuously raise the bar for operational excellence and team enablement

Job Responsibility

Shape, scale, and deliver best-in-class onboarding programs to accelerate new hire integration and drive consistent, high-quality experiences
Develop and lead learning, training, and upskilling initiatives that enable the entire Enterprise org to adapt to evolving business and creative needs
Build, evolve, and manage knowledge management systems—crafting and maintaining documentation, playbooks, and best-practice libraries
Seek opportunities to utilize generative AI tools and agents to amplify your own impact and help the org leverage these technologies for efficiency and innovation
Identify process gaps and drive operational excellence—owning the end-to-end optimization of internal workflows, tooling, and collaboration practices
Cross-train and flex into supporting other business operations priorities—including customer success activity, channel/partner enablement, and internal tech/tools projects—to meet shifting org needs and ensure team continuity
Serve as a key cross-functional partner
drive tight alignment and communication with stakeholders at all levels to support seamless business operations and team success

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Director of AI Enablement, Enterprise Sales

As Director of AI Enablement, Enterprise Sales, you will be responsible for shap...

Location

United States , Seattle; Scottsdale; Atlanta; Denver; Boston; Sterling; San Francisco

Salary:

106800.00 - 180880.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in business operations, program management, L&D, or a related role—ideally in a creative, technology, or high-growth environment
Demonstrated expertise leading onboarding, training, and knowledge management initiatives from concept to execution
Operationally minded with a proven track record of delivering process improvements, managing complex projects, and driving cross-functional programs to success
Exceptional communicator—able to influence, build buy-in, and adapt messaging for diverse audiences
Highly curious and proactive, with a demonstrated excitement for learning and experimenting with new technologies—including generative AI tools and agents
Skilled in synthesizing feedback, evidence, and insights to inform decision-making and continuously raise the bar for operational excellence and team enablement

Job Responsibility

Shape, scale, and deliver best-in-class onboarding programs to accelerate new hire integration and drive consistent, high-quality experiences
Develop and lead learning, training, and upskilling initiatives that enable the entire Enterprise org to adapt to evolving business and creative needs
Build, evolve, and manage knowledge management systems—crafting and maintaining documentation, playbooks, and best-practice libraries
Seek opportunities to utilize generative AI tools and agents to amplify your own impact and help the org leverage these technologies for efficiency and innovation
Identify process gaps and drive operational excellence—owning the end-to-end optimization of internal workflows, tooling, and collaboration practices
Cross-train and flex into supporting other business operations priorities—including customer success activity, channel/partner enablement, and internal tech/tools projects—to meet shifting org needs and ensure team continuity
Serve as a key cross-functional partner
drive tight alignment and communication with stakeholders at all levels to support seamless business operations and team success

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Director of AI Enablement, Enterprise Sales

As Director of AI Enablement, Enterprise Sales, you will be responsible for shap...

Location

United States , Atlanta, Georgia

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in business operations, program management, L&D, or a related role—ideally in a creative, technology, or high-growth environment
Demonstrated expertise leading onboarding, training, and knowledge management initiatives from concept to execution
Operationally minded with a proven track record of delivering process improvements, managing complex projects, and driving cross-functional programs to success
Exceptional communicator—able to influence, build buy-in, and adapt messaging for diverse audiences
Highly curious and proactive, with a demonstrated excitement for learning and experimenting with new technologies—including generative AI tools and agents
Skilled in synthesizing feedback, evidence, and insights to inform decision-making and continuously raise the bar for operational excellence and team enablement

Job Responsibility

Shape, scale, and deliver best-in-class onboarding programs to accelerate new hire integration and drive consistent, high-quality experiences
Develop and lead learning, training, and upskilling initiatives that enable the entire Enterprise org to adapt to evolving business and creative needs
Build, evolve, and manage knowledge management systems—crafting and maintaining documentation, playbooks, and best-practice libraries
Seek opportunities to utilize generative AI tools and agents to amplify your own impact and help the org leverage these technologies for efficiency and innovation
Identify process gaps and drive operational excellence—owning the end-to-end optimization of internal workflows, tooling, and collaboration practices
Cross-train and flex into supporting other business operations priorities—including customer success activity, channel/partner enablement, and internal tech/tools projects—to meet shifting org needs and ensure team continuity
Serve as a key cross-functional partner
drive tight alignment and communication with stakeholders at all levels to support seamless business operations and team success

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Director of AI Enablement, Enterprise Sales

As Director of AI Enablement, Enterprise Sales, you will be responsible for shap...

Location

United States , New York

Salary:

150000.00 - 200000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in business operations, program management, L&D, or a related role—ideally in a creative, technology, or high-growth environment
Demonstrated expertise leading onboarding, training, and knowledge management initiatives from concept to execution
Operationally minded with a proven track record of delivering process improvements, managing complex projects, and driving cross-functional programs to success
Exceptional communicator—able to influence, build buy-in, and adapt messaging for diverse audiences
Highly curious and proactive, with a demonstrated excitement for learning and experimenting with new technologies—including generative AI tools and agents
Skilled in synthesizing feedback, evidence, and insights to inform decision-making and continuously raise the bar for operational excellence and team enablement

Job Responsibility

Shape, scale, and deliver best-in-class onboarding programs to accelerate new hire integration and drive consistent, high-quality experiences
Develop and lead learning, training, and upskilling initiatives that enable the entire Enterprise org to adapt to evolving business and creative needs
Build, evolve, and manage knowledge management systems—crafting and maintaining documentation, playbooks, and best-practice libraries
Seek opportunities to utilize generative AI tools and agents to amplify your own impact and help the org leverage these technologies for efficiency and innovation
Identify process gaps and drive operational excellence—owning the end-to-end optimization of internal workflows, tooling, and collaboration practices
Cross-train and flex into supporting other business operations priorities—including customer success activity, channel/partner enablement, and internal tech/tools projects—to meet shifting org needs and ensure team continuity
Serve as a key cross-functional partner
drive tight alignment and communication with stakeholders at all levels to support seamless business operations and team success

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Director of AI Enablement, Enterprise Sales

As Director of AI Enablement, Enterprise Sales, you will be responsible for shap...

Location

United States , Denver

Salary:

106800.00 - 170880.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in business operations, program management, L&D, or a related role—ideally in a creative, technology, or high-growth environment
Demonstrated expertise leading onboarding, training, and knowledge management initiatives from concept to execution
Operationally minded with a proven track record of delivering process improvements, managing complex projects, and driving cross-functional programs to success
Exceptional communicator—able to influence, build buy-in, and adapt messaging for diverse audiences
Highly curious and proactive, with a demonstrated excitement for learning and experimenting with new technologies—including generative AI tools and agents
Skilled in synthesizing feedback, evidence, and insights to inform decision-making and continuously raise the bar for operational excellence and team enablement

Job Responsibility

Shape, scale, and deliver best-in-class onboarding programs to accelerate new hire integration and drive consistent, high-quality experiences
Develop and lead learning, training, and upskilling initiatives that enable the entire Enterprise org to adapt to evolving business and creative needs
Build, evolve, and manage knowledge management systems—crafting and maintaining documentation, playbooks, and best-practice libraries
Seek opportunities to utilize generative AI tools and agents to amplify your own impact and help the org leverage these technologies for efficiency and innovation
Identify process gaps and drive operational excellence—owning the end-to-end optimization of internal workflows, tooling, and collaboration practices
Cross-train and flex into supporting other business operations priorities—including customer success activity, channel/partner enablement, and internal tech/tools projects—to meet shifting org needs and ensure team continuity
Serve as a key cross-functional partner
drive tight alignment and communication with stakeholders at all levels to support seamless business operations and team success

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Director of Partnerships & Channel

As the Director of Partnerships & Channels at Front, you will spearhead the deve...

Location

United States

Salary:

240000.00 - 283000.00 USD / Year

Front

Expiration Date

Until further notice

Requirements

10+ years experience in channel sales, business development, or strategic partnerships
At least 5 years in a management role
Proven track record of developing and executing successful strategic partnership strategies in the SaaS industry, including with TSD channel partners
Extensive experience cultivating and managing strategic relationships with key partners, including TSDs, other channel partners, and ISV/integration partners
Excellent communication, negotiation, and presentation skills
Ability to effectively engage and influence executive-level stakeholders within Front and partner organizations
Goal oriented and the ability to thrive in a fast-paced technology-driven sales environment
Deep understanding of the CX & customer support landscape
Strong network of relationships within the TSD & master agent ecosystem
Proven ability to drive partner-sourced pipeline and revenue growth, consistently exceeding sales targets

Job Responsibility

Expand and refine the long-term strategy for increasing Front’s pipeline and revenue in the CX ecosystem through strategic partnerships with TSDs and key channel partners
Cultivate and manage strategic relationships with key partners, serving as the senior point of contact
Become a subject matter expert on Front and all of our products
Leverage expertise to educate and capture mindshare with our partners
Collaborate with Front’s executive leadership, Sales, Marketing, Product, Finance, and Legal teams to align partnership strategies with overall business objectives and increase sales pipeline and revenue growth
Identify, negotiate, and execute partnership agreements that maximize value for Front and its partners
Drive joint marketing and sales initiatives with partners to generate awareness, pipeline, and revenue
Travel as needed (up to 30%) to support key partner meetings, industry events, and strategic initiatives
Establish and track key performance indicators (KPIs) for partner activity, enablement, and pipeline
Provide regular reporting and analysis to executive leadership

What we offer

Equity
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!

Fulltime

Sr. Manager and Director - Security Business Strategy

Microsoft aspires to help our customers achieve their own digital transformation...

Location

United States , Redmond

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience
3+ years experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance

Job Responsibility

End-to-End Planning Security Business Strategist: Oversees fiscal planning, including sales priorities, solution alignment, territory design, investments, and compensation across all Security Future Growth products
The role leads cross-functional workstreams, develops business insights to resolve field blockers, manages tracking and reporting for security business metrics, and ensures alignment with Account Team Unit priorities for sales and customer engagement
Tech Loop Security Business Strategist: Oversees the end-to-end process of qualifying and prioritizing top product issues gathered from field sellers, partnering with solution play Business Architects and the Customer Success Unit to prioritize and resolve business-critical blockers
This role acts as a technical advisor on competitive, industry, and product-specific matters, manages and refines feedback collection and triage processes, and maintains precise tracking and reporting of blocker impacts on seats, revenue, and engineering timelines
Accountability includes ensuring a closed feedback loop with all stakeholders for transparency and ongoing improvement
Partner Integration and Incubation Security Strategist: Drives global sales execution for third-party integrations with Microsoft Security products, including Security for AI, Agent 365, Sentinel, Security Copilot, and the Security Store
This role develops go-to-market strategies and co-selling initiatives, collaborating with Business Development and Partner teams to set engagement criteria and success metrics
By strategically positioning partner solutions to complement and extend Microsoft’s security offerings, the role helps fill product gaps, delivers measurable customer value, and strengthens Microsoft’s competitive position in the security market
Shared responsibilities for the roles: Strategy Development & Evolution: Leverage Microsoft platform and competitive industry knowledge to partner with Engineering, Product Marketing, Services, Business Development and Partner teams to create a multi-year strategic roadmap of field sales strategy and high value sales motions and customer offerings
Drive Field Sales Model: Own and land field sales and Global Black Belt role design, blueprints, compensation/incentives, scorecard metrics and targets, and field seller readiness curriculum/collateral

Fulltime

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Customer Success Insights, Director Business Program Management of Agent Insights

Job Description

Job Responsibility

Requirements

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