Customer Success Implementation Specialist, Checkr

Checkr

Location:
United States, Denver

Category:
Customer Service

Contract Type:
Employment contract

Salary:

74000.00 - 87000.00 USD / Year

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Job Description:

As a Customer Success Implementation Specialist at Checkr, you will drive implementations for commercial customers, coordinate cross-functionally across several departments, educate and enable new customers, and monitor their success through activation rates. This role is focused on customer deployments, project management, and improving quality and efficiency during the deployment lifecycle.

Job Responsibility:

Manage dependencies both within and across the company for up to 35 customer deployments simultaneously
Identify, understand, and reinforce customer buying decisions throughout the deployment lifecycle
Coordinate with respective teams as applicable to mitigate and resolve deployment risks
Communicate and influence customer execution and delivery
Oversee the planning, tracking, and completion of all project tasks throughout the customer implementation process, including but not limited to: Own credentialing, account setup, and post solutioning
Develop and oversee the project deployment, leading implementation meetings, coordinating and monitoring the progress of the customer, and handing off to Support or Customer Success
Coordinate internal resources as required to manage engagement from sales handoff through first invoice
Drive customers to activate within 60 days and reach 5% of EACV
Prepare and coordinate client training, help customers to adopt product features and recognize their benefits
Provide ongoing deployment progress to management using relevant reporting tools and dashboards
Identify and drive improvement projects to reduce time to value while ensuring high-quality output, taking action to notify and solve quality issues

Requirements:

2+ years of customer service or customer success experience
Background Check industry knowledge
Excellent written/oral/presentation skills
comfortable communicating at multiple levels within an organization
Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment

What we offer:

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages

Additional Information:

Job Posted:
June 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Success Implementation Specialist