Customer Success Implementation Manager, Checkr

Checkr

Location:
United States, San Francisco

Category:
Customer Service

Contract Type:
Employment contract

Salary:

111000.00 - 130000.00 USD / Year

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Job Description:

As a Customer Success Implementation Manager, you will drive execution with our most important customers and partners. In this role, you will coordinate cross-functionally across all departments within the organization: Product, Engineering, Operations, Revenue, Finance and Legal. You will own the day-to-day project management of multiple deployments running simultaneously. We aim to provide a white glove service, manage project scope, and ensure deployments are completed on time. Our ideal candidate is fundamentally a project manager who has experience deploying integrated software solutions.

Job Responsibility:

Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
Communicate and influence on project planning, execution, and delivery
Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process
Develop and deliver project plans and RAID logs based on templates
Provide ongoing deployment progress to management using relevant reporting tools and dashboards
Develop and oversee the project and lead regular project check-in meetings
Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
Coordinate internal resources as required, drive project to release on time with high-quality
Prepare and coordinate client training
consult and help customers or partners understand product features and benefits
Transition customer or partner from sales to customer success or business development
Manage dependencies both within and across the company for multiple projects running simultaneously
Translate relevant, actionable information to be digestible by various audiences (project-level resources to executives)

Requirements:

3+ years of project management experience in related industry or SAAS
Outstanding written/oral/presentation skills
comfortable communicating at multiple levels within an organization (executives to analysts)
Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
Strong technical understanding of software systems at scale
Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment

What we offer:

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Success Implementation Manager