Customer Success Implementation Manager, Checkr

Customer Success Implementation Manager

Checkr

Location:
United States, Denver

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

94000.00 - 110000.00 USD / Year

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Job Description:

As a Customer Success Implementation Manager, you will drive execution with our most important customers and partners. In this role, you will coordinate cross-functionally across all departments within the organization: Product, Engineering, Operations, Revenue, Finance and Legal. You will own the day-to-day project management of multiple deployments running simultaneously. We aim to provide a white glove service, manage project scope, and ensure deployments are completed on time.

Job Responsibility:

Identify and understand project risks
Communicate and influence on project planning, execution, and delivery
Oversee the planning, tracking, and completion of all project tasks
Develop and deliver project plans and RAID logs
Provide ongoing deployment progress to management
Develop and oversee the project and lead regular project check-in meetings
Document, coordinate, and monitor the progress of the customer or partner
Coordinate internal resources as required
Prepare and coordinate client training
Transition customer or partner from sales to customer success or business development
Manage dependencies both within and across the company
Translate relevant, actionable information to be digestible by various audiences

Requirements:

3+ years of project management experience in related industry or SAAS
Outstanding written/oral/presentation skills
Strong interpersonal skills
Strong technical understanding of software systems at scale
Flexible and able to juggle and complete multiple priorities and projects

What we offer:

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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