Customer Success Implementation Lead Job at Uber (New York)

Lead – Customer Implementation & Delivery (B2B Enterprise Software Product)

We are seeking a driven and high-ownership professional to lead the implementati...

Location

India , Mumbai

Salary:

Not provided

dMACQ

Expiration Date

Until further notice

Requirements

7–10 years of experience in implementation, delivery, or project management roles
Proven experience with enterprise software, SaaS, or workflow-based solutions
Strong client-facing communication and stakeholder management skills
Functional understanding of APIs, integrations, or ERP/workflow systems
Ability to manage multiple projects, priorities, and stakeholders simultaneously
Ownership mindset with strong problem-solving capabilities

Job Responsibility

Manage end-to-end implementation lifecycle, ensuring successful onboarding and go-live for assigned clients
Drive adherence to project timelines, milestones, and deliverables
Serve as the primary contact for clients throughout the implementation process
Proactively manage expectations, address potential risks, and handle client escalations effectively
Collaborate with Engineering, Product, and Support teams to translate business requirements into actionable execution plans
Ensure consistent alignment and timely deliverables across teams
Track project progress, identify risks, and ensure projects are delivered within scope and timelines
Maintain accurate documentation and delivery trackers
Evaluate current implementation processes, recommend improvements, and contribute to building scalable delivery frameworks and playbooks
Share insights with the Product team to enhance solutions

Fulltime

Customer Success Lead - LATAM

As the Customer Success Lead you’ll lead a team of experienced Customer Success ...

Location

Mexico

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this with accounts in Spanish LATAM regions
Deep understanding and experience successfully managing customer relationships within the Spanish LATAM region
Demonstrated technical acumen with the ability to upskill and enable the team - fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes
8+ years of direct people leadership experience - managing CSMs, driving team quota, and developing talent through coaching and enablement
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios
Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management
Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment)
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes
Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset
Language requirements: Must be fluent in English and Spanish

Job Responsibility

Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities
Set strategic direction for the team, aligning customer success initiatives with company goals and market trends
Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency
Design and implement repeatable playbooks for renewals, upsells, and adoption
automate workflows and tools to scale team impact
Own the ongoing development and optimization of best practices for Enterprise, Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success Lead - EMEA

As Luma’s platform adoption accelerates across enterprises and the creative netw...

Location

United Kingdom , London

Salary:

Not provided

Luma AI

Expiration Date

Until further notice

Requirements

5–8+ years experience in Customer Success, Implementation, or Account Management within SaaS, AI or enterprise technology
Strong ability to build trust with both technical teams and business stakeholders
Comfortable working with complex or technical platforms and explaining them clearly
Highly organised with the ability to manage multiple enterprise customer relationships
Someone who thrives in fast-moving, ambiguous environments and enjoys building processes as the company scales

Job Responsibility

Partner with customers to ensure successful onboarding and adoption of Luma’s platform and Luma Agents
Define and track customer success metrics and health signals across different customer segments
Run regular business reviews and strategic check-ins with enterprise customers
Identify opportunities for expanded usage, new creative workflows and additional use cases
Act as the voice of the customer internally, working closely with product and engineering teams
Translate customer feedback into clear product insights and prioritised improvements
Help build the Customer Success playbooks, processes and tooling that will scale with the company

Fulltime

Customer Success Lead

As the Customer Success Lead you’ll lead a team of experienced Customer Success ...

Location

India

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities
Set strategic direction for the team, aligning customer success initiatives with company goals and market trends
Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency
Design and implement repeatable playbooks for renewals, upsells, and adoption
automate workflows and tools to scale team impact
Own the ongoing development and optimization of best practices for Enterprise, Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies

What we offer

Innovative culture
Growth paths
Learning & development: annual discretionary stipend
Social travel: annual discretionary stipend
Annual company offsite
Co-working: monthly co-working stipend

Fulltime

Lead Customer Success Manager

This is an opportunity to join an early-stage AI business tackling one of the la...

Location

United States , London

Salary:

50000.00 - 70000.00 GBP / Year

Harrington Starr

Expiration Date

Until further notice

Requirements

4+ years in Customer Success / TAM / Solutions / SaaS client-facing role
Proven track record in retention, expansion, and pilot ? paid conversion
Strong technical fluency (APIs, integrations, data flows, debugging issues)
Ability to operate in a startup environment with minimal structure
Confident, credible communicator with strong client presence

Job Responsibility

Converting pilot customers into paying clients
Driving product adoption and measurable value
Acting as the bridge between client, product, and engineering
Building the Customer Success function from the ground up
Onboarding & Implementation
Client Ownership & Performance
Commercial Impact
Product & Feedback Loop
Technical Problem Solving

What we offer

equity

Fulltime

Lead, Customer Success

Join us on our exciting journey at Dataroid, the award-winning digital analytics...

Location

Turkey , Istanbul

Salary:

Not provided

Dataroid

Expiration Date

Until further notice

Requirements

6 to 10 years’ of experience in a Technical and/or Business Support function (B2B) dealing with data analysis
Proven experience in leading and inspiring customer-facing teams
Strong data analytics interpretation skills combined with a consultancy mindset to translate insights into customer growth strategies
Strong knowledge of technology, digital and innovation
Knowledge of analytics market, data infrastructure, and Mobile Apps development environments, frameworks, and tools
Familiarity with digital & performance marketing, web & app analytics is preferred
Experience working with, and managing stakeholders, and high-value enterprise customers
Excellent listening, negotiation, and presentation skills
Team player with good interpersonal skills
Passion for supporting client’s growth through digital insights and engagement strategies

Job Responsibility

Develop a deep understanding of our analytics and engagement platform and execute strategic plans that maximize customer growth in global and local markets
Lead and mentor the Customer Success team, ensuring best-in-class service delivery, technical excellence, and continuous development of team members
Build and maintain strong, long-term relationships with clients through proactive support, value-driven communication, and a consultative approach
Work closely with customers to co-create successful use cases that demonstrate business value and support growth
Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies
Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer
Collaborate with product development teams to prioritize and shape the product backlog
Take end-to-end ownership of customers and serve as a single point of contact on customer priorities and troubleshooting and ensure customer issues are resolved
Collaborate with the engineering and product team to set up or configure our software platform as per customers’ requirements
Collaborate with account and business development teams to support market expansions and revenue growth

What we offer

private health insurance
company-supported pension plans
meal vouchers
commute assistance
remote work benefits
a paid day off for your birthday
flexibility of adaptable working hours
online events
inspiring guest speakers
office snacks

Fulltime

Customer Success Lead

As a Lead Customer Success Manager at Campfire, you will own the strategic succe...

Location

United States , San Francisco

Salary:

160000.00 - 200000.00 USD / Year

Campfire

Expiration Date

Until further notice

Requirements

5+ years in Customer Success, ideally in a complex industry like fintech, payments, or finance B2B software
2+ years in a senior, lead, or informal people-lead capacity (mentoring, onboarding, or coaching others)
Strong preference for accounting, audit, or finance backgrounds
Bonus: ERP experience (QuickBooks, Xero, Sage Intacct, NetSuite)
Strong technical aptitude and ability to learn complex platforms quickly
Bachelor’s degree or equivalent experience
Executive presence with the ability to partner with CFO-level stakeholders
Proactive, structured, and able to thrive in a fast-paced, scaling environment
Excellent communicator and relationship-builder
Strategic thinker with strong problem-solving skills

Job Responsibility

Mentor, coach, and support Customer Success Managers to drive high-quality customer outcomes
Set standards, best practices, and playbooks for onboarding handoff, steady-state success, QBRs, and renewals
Partner with leadership on team strategy, capacity planning, and customer segmentation models
Review account health, renewal forecasts, and risk pipelines with the team
Build strong executive relationships with CFOs, Controllers, and Finance leaders
Drive adoption, engagement, retention, and long-term success across assigned accounts
Lead QBRs, success planning, and renewal strategy for high-value customers
Proactively identify and mitigate churn risk
Identify expansion opportunities (new modules, seats, geographies, entities, use cases)
Partner with Sales to scope and close upsell and cross-sell opportunities

What we offer

Offers Equity

Fulltime

Team Lead, Customer Success Management

The Customer Success Management team at Optimizely is the customers advocate and...

Location

United States

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

Proven top performer on the Customer Success Management team
Possesses and applies comprehensive knowledge of particular field of specialization to the completion of complex assignments
Comprehensively understands current industry best practices and applies appropriately
Shows expertise in a specific feature / process / program within the function
Experience mentoring or leading entry level employees
Business acumen is moderate, and recognizes causation between own group and immediate stakeholder groups
Ability to break down and manage deliverables to completion for self and team
Customer Service Mindset
Bachelors degree

Job Responsibility

Empower the CSM team to deliver exceptional and “white glove” customer service experience as business advisors helping our customers through the entire customer journey
Act as a CSM escalation point, possessing the ability to handle difficult customer conversations deftly
Provide support and overflow capacity to the team as needed
Maintain best-in-class customer service, actively coaching your team on best practices, customer feedback, personal growth etc
Be a developmental leader, working closely with team members to focus on career growth potential
Conduct regular 1:1 coaching and constantly challenging the team by being a catalyst to their growth
Be an ambassador for the CSM team across the organization, working closely and collaboratively with key business partners in Onboarding, Marketing, Partner, Sales and Product
Working closely with your manager and the CS leadership team to seek out and incorporate feedback to make relevant changes, updates and implement the new processes where needed
Contribute to departmental OKRs pertaining to the Global CSM team
Develop and iterate on internal and external documentation to support the team and the whole organization

Select Country

Customer Success Implementation Lead

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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