Customer Success Implementation Lead Job at Uber (New York)

Customer Success Implementation Manager

As a Customer Success Implementation Manager, you will drive execution with our ...

Location

United States , Denver

Salary:

94000.00 - 110000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

3+ years of project management experience in related industry or SAAS
Outstanding written/oral/presentation skills
Strong interpersonal skills
Strong technical understanding of software systems at scale
Flexible and able to juggle and complete multiple priorities and projects

Job Responsibility

Identify and understand project risks
Communicate and influence on project planning, execution, and delivery
Oversee the planning, tracking, and completion of all project tasks
Develop and deliver project plans and RAID logs
Provide ongoing deployment progress to management
Develop and oversee the project and lead regular project check-in meetings
Document, coordinate, and monitor the progress of the customer or partner
Coordinate internal resources as required
Prepare and coordinate client training
Transition customer or partner from sales to customer success or business development

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Customer Success Implementation Manager

As a Customer Success Implementation Manager, you will drive execution with our ...

Location

United States , San Francisco

Salary:

111000.00 - 130000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

3+ years of project management experience in related industry or SAAS
Outstanding written/oral/presentation skills
comfortable communicating at multiple levels within an organization (executives to analysts)
Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
Strong technical understanding of software systems at scale
Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment

Job Responsibility

Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
Communicate and influence on project planning, execution, and delivery
Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process
Develop and deliver project plans and RAID logs based on templates
Provide ongoing deployment progress to management using relevant reporting tools and dashboards
Develop and oversee the project and lead regular project check-in meetings
Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
Coordinate internal resources as required, drive project to release on time with high-quality
Prepare and coordinate client training
consult and help customers or partners understand product features and benefits

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Customer Experience (CX) / Implementations Lead

Why This Role Matters Now: Since launching 18 months ago, we’ve raised $100M wit...

Location

United States , Austin

Salary:

110000.00 - 150000.00 USD / Year

DualEntry

Expiration Date

Until further notice

Requirements

3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
Deep understanding of ERP systems, finance workflows, and implementation best practices
You’re a customer-service extraordinaire who loves solving complex problems
You thrive in fast-moving, early-stage environments with high ownership
Expertise in Accounting, audit, ERP systems, CPA

Job Responsibility

You’ll own end-to-end ERP implementations and long-term customer relationships
You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
You’ll establish and evolve implementation methodologies, processes, and operational standards
You’ll challenge the status quo of what world-class ERP customer success looks like
You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

What we offer

Significant equity ownership in one of the top AI companies in the world
Full medical, dental & vision insurance
On-site team culture — high collaboration, no bureaucracy
15 PTO days + 12 public holidays
Early-stage role with high autonomy and real long-term upside

Fulltime

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...

Location

Canada , Toronto

Salary:

192000.00 - 264000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
a four year degree or equivalent
demonstrated ability to manage customer accounts in conjunction with sales organizations
exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects

What we offer

Competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Customer Success Manager

We are looking for a few customer success managers to join us. As a CSM you repr...

Location

United States , New York

Salary:

80000.00 - 110000.00 USD / Year

RedRoute

Expiration Date

Until further notice

Requirements

Lead product implementation, including setting up integrations, product configurations, and training the customer
Help sales win by getting new customers to success on their most important metrics FAST
Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc
Help shape the product by deeply understand the customer and their business, as well as our product, to spot gaps and opportunities
Collaborate with marketing to bring new customers into our community and help them share their story
Either already are or become obsessed with eCommerce customer experience/support
Go above and beyond consistently
Looking to go all-in, learn a lot, and do the best work of your career (so far!)
Sick of being put in a box with a ceiling, you want to progress fast and see what you’re truly capable of
Are trusted with the most important things in the most important moments

Job Responsibility

Represent the brand at the most critical moment in the customer journey
Own the customer relationship after product implementation
Be the most impactful product in our customers’ tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community
Be responsible for our customers as our most valuable asset

What we offer

Comprehensive healthcare
Unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
Eligible for bonus and/or commission
Eligible for equity

Fulltime

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Fluent Korean Speaking
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks
experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills

Job Responsibility

Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

What we offer

Health and wellbeing resources
paid volunteer days
a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Manager, Customer Success Operations

We are currently seeking a Manager, Customer Success Operations to join our Reve...

Location

Canada; United States , Calgary; Toronto; Vancouver

Salary:

132200.00 - 198200.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

8+ years experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership at software companies, with specific experience in Customer Onboarding Operations or Professional Services Operations
Minimum 2+ years as a People Manager, with experience managing high-performing operations professionals
Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations, specifically Onboarding and Professional Services teams
Passionate about designing highly effective and scalable operational solutions to complex challenges by building, experimenting, and iterating continuously
Excellent organization and time management skills
experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing and mitigating cross-functional risks and issues
Data-driven and analytical
able to use data to measure the business impact of your work
Excellent verbal and written communication skills. Ability to communicate and present to stakeholders of all levels, including executives, and cross-functional teams
Strong ability to work both independently and in teams to deliver successful outcomes

Job Responsibility

Leading a team of operations experts that support the Customer Launch teams (Onboarding, Data Migrations, and Professional Services)
Driving the planning of and owning specific strategic initiatives, programs, and projects in support of the Customer Launch team’s annual goals and quarterly OKRs
Becoming an expert on key metrics, data, processes, and procedures, surfacing key insights or trends, and proposing action plans to drive to targets
Identifying and implementing opportunities to achieve targets, increase efficiency, and deliver an exceptional customer experience
Optimizing the Customer Launch team’s tech stack, including owning the implementation and ongoing optimization of a new Professional Services Automation tool
Partnering with Customer Launch team’s leadership stakeholders to participate in and support the planning of their leadership meetings/onsites, MBRs, and other key events and presentations
Supporting cross-functional initiatives, programs, and projects to drive the broader Customer Success organization’s goals and also GTM goals

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Customer Success Implementation Lead

Uber

Location:
United States , New York ▼
Chicago

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 04, 2026

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Job Posted:February 04, 2026

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