Customer Success Global Shared Services Coordinator, LHH

Customer Success Global Shared Services Coordinator

LHH

Location:
India, Bengaluru

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Global Shared Services Coordinator is part of the Customer Success Shared Services team. The position is responsible for supporting our account management and sales teams by handling various administrative tasks related to our candidate experience.

Job Responsibility:

Setup ORBIT program matrices and referral templates to align with contract
Enter referrals into LHH Candidate Management System (ORBIT)
Update, cancel, change status of records
Interact with Account Services Management to receive data
Manipulate data using excel
prepare worksheets for system upload
Review referrals to ensure billing requirements met and set ready to bill
Manage installment billing referrals to ensure all installments are billed in timely manner
Manage international referrals and work directly with LHH staff globally
Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes)
Research social media to determine positive candidate outcomes and update ORBIT with new landings information

Requirements:

Bachelor's degree required (candidates in progress of obtaining a Bachelor's degree will be considered)
Minimum of 1 year of professional experience in a corporate setting
Event planning/coordination experience a plus
Demonstrated oral and written communication skills
Proficient in computer/data management skills including PPT, Excel, Word, Outlook

Nice to have:

Event planning/coordination experience

What we offer:

Growth opportunities within a human resources global leader
Prioritize learning to stay agile in an increasingly competitive business environment
Foster an open-minded environment where people spark new ideas and explore alternatives

Additional Information:

Job Posted:
September 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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