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Customer Success Global Shared Services Coordinator

https://www.lhh.com/ Logo

LHH

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Location:
United States

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

20.00 - 25.00 USD / Hour
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Job Description:

The Global Shared Services Coordinator is part of the Customer Success Shared Services team, responsible for supporting account management and sales teams by handling administrative tasks related to the candidate experience. The role interacts with Account Management teams within the US and globally and involves referral management, billing review, and research of positive candidate outcomes.

Job Responsibility:

  • Setup ORBIT program matrices and referral templates to align with contract
  • Enter referrals into LHH Candidate Management System (ORBIT)
  • Update, cancel, change status of records
  • Interact with Account Services Management to receive data (i.e. referrals, PO#s, etc.)
  • Manipulate data using excel
  • prepare worksheets for system upload
  • Review referrals to ensure billing requirements are met and set ready to bill
  • Manage installment billing referrals to ensure all installments are billed in a timely manner
  • Manage international referrals and work directly with LHH staff globally
  • Monitor and manage account requests queues (Salesforce Cases and/or Shared mailboxes)
  • Research social media to determine positive candidate outcomes and update ORBIT with new landings information

Requirements:

  • Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered)
  • Minimum of 1 year of professional experience in a corporate setting
  • Event planning / coordination experience a plus
  • Demonstrated oral and written communication skills
  • Proficient in computer/data management skills including PPT, Excel, Word, and Outlook

Nice to have:

Event planning / coordination experience

What we offer:
  • Medical
  • dental
  • vision
  • life insurance
  • short-term disability
  • additional voluntary benefits
  • EAP program
  • commuter benefits
  • 401K plan
  • paid leave including Paid Sick Leave or other paid leave required by Federal, State, or local law
  • Holiday pay

Additional Information:

Job Posted:
October 23, 2025

Employment Type:
Parttime
Work Type:
Remote work
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