Customer Success Global Shared Services Coordinator

• Setup ORBIT program matrices and referral templates to align with contract
• Enter referrals into LHH Candidate Management System (ORBIT)
• Update, cancel, change status of records
• Interact with Account Services Management to receive data (i.e. referrals, PO#s, etc.)
• Manipulate data using excel
• prepare worksheets for system upload
• Review referrals to ensure billing requirements are met and set ready to bill
• Manage installment billing referrals to ensure all installments are billed in a timely manner
• Manage international referrals and work directly with LHH staff globally
• Monitor and manage account requests queues (Salesforce Cases and/or Shared mailboxes)
• Research social media to determine positive candidate outcomes and update ORBIT with new landings information

• Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered)
• Minimum of 1 year of professional experience in a corporate setting
• Event planning / coordination experience a plus
• Demonstrated oral and written communication skills
• Proficient in computer/data management skills including PPT, Excel, Word, and Outlook

Event planning / coordination experience

• Medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• 401K plan
• paid leave including Paid Sick Leave or other paid leave required by Federal, State, or local law
• Holiday pay