Customer Success Global Shared Services Coordinator Job at LHH (Lodz)

Customer Success Global Shared Services Coordinator

The Global Shared Services Coordinator is part of the Customer Success Shared Se...

Location

India

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered)
Minimum of 1 year of professional experience in a corporate setting
Event planning / coordination experience a plus
Demonstrated oral and written communication skills
Proficient in computer/data management skills including PPT, Excel, Word, Outlook

Job Responsibility

Setup ORBIT program matrices and referral templates to align with contract
Enter referrals into LHH Candidate Management System (ORBIT)
Update, cancel, change status of records
Interact with Account Services Management to receive data (i.e., referrals, PO#s, etc.)
Manipulate data using excel
prepare worksheets for system upload
Review referrals to ensure billing requirements met and set ready to bill
Manage installment billing referrals to ensure all installments are billed in timely manner
Manage international referrals and work directly with LHH staff globally
Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes)

What we offer

Growth opportunities within a human resources global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives

Fulltime

Customer Success Global Shared Services Coordinator

The Global Shared Services Coordinator is part of the Customer Success Shared Se...

Location

United States

Salary:

20.00 - 25.00 USD / Hour

LHH

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered)
Minimum of 1 year of professional experience in a corporate setting
Event planning / coordination experience a plus
Demonstrated oral and written communication skills
Proficient in computer/data management skills including PPT, Excel, Word, and Outlook

Job Responsibility

Setup ORBIT program matrices and referral templates to align with contract
Enter referrals into LHH Candidate Management System (ORBIT)
Update, cancel, change status of records
Interact with Account Services Management to receive data (i.e. referrals, PO#s, etc.)
Manipulate data using excel
prepare worksheets for system upload
Review referrals to ensure billing requirements are met and set ready to bill
Manage installment billing referrals to ensure all installments are billed in a timely manner
Manage international referrals and work directly with LHH staff globally
Monitor and manage account requests queues (Salesforce Cases and/or Shared mailboxes)

What we offer

Medical
dental
vision
life insurance
short-term disability
additional voluntary benefits
EAP program
commuter benefits
401K plan
paid leave including Paid Sick Leave or other paid leave required by Federal, State, or local law

Parttime

Customer Success Manager II, Global Strategic

As a Customer Success Manager in our Strategic team you will be part of a team m...

Location

United Kingdom , London

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

3-6 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
You have some client facing experience and the intention to progress your career in customer success
You have excellent written and verbal communication skills
You manage projects and tasks to completion
You take initiative
You’re interested and eager to learn more about both technical and marketing concepts with real world applications
You are known for being a team player
You welcome feedback
Your interests include marketing strategy, digital marketing, technology and mobile trends
You are intellectually curious and are known as a problem solver, you're not afraid to tackle technical problems

Job Responsibility

Own client renewals, retention and net retention targets for your customers within larger groups
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Strategic CSMs and Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Assist the wider Braze account team in highlighting the value delivered by Braze for your customers
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Success Associate - German Speaker

As an Associate Brand Protection Partner, you will own the client relationship r...

Location

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Previous experience in Brand Protection or related role preferred (Preferably experience as Client Manager/ Coordinator or equivalent position)
Fluent in German and English
Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations
Strong customer service skills
Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations
Must be able to identify problems, analyze data, and develop solutions to address them
You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively
Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting
Strong interpersonal skills. Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders
Effective communication is key to successful client programs. Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders

Job Responsibility

Primary ownership and accountability for the customer
Create, drive, and continuously improve the strategy for customer
Agree on KPI’s or other success measures with the customer
Actively monitor and report on progress for all customer programs
Provide regular performance feedback for all Client Manager/ Coordinators working in your team
Deal with customer communications and escalations in a timely manner to ensure quick resolution
Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements
Monitor health and own accountability for all customer
Assist the Operations Manager in your region with the recruitment for new members assigned to your customers as and when required
Bring customers with common issues together to share best practice and common enforcement issues/ targets for action

Fulltime

Senior Director, Account Health Management EMEA

As a Senior Director, Account Health Management, you will be a key leader within...

Location

United Kingdom , London

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar
At least 5+ years in a leadership capacity
Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs

Job Responsibility

Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
Inspire and attract top talent to your team
Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
Accountable for executive engagement, account health, and risk mitigation
Oversee customer planning, deployment, account-level reviews, and escalations
Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
Mental and financial health resources
Personalized learning opportunities

Fulltime

Technical Account Manager Team Leader

BioCatch is helping the world’s largest financial institutions prevent fraud whi...

Location

Israel , TLV

Salary:

Not provided

BioCatch

Expiration Date

Until further notice

Requirements

5+ years of experience in technical account management, customer success, or enterprise support roles, with at least 2 years in a leadership/mentorship capacity
Proven track record in leading customer-facing technical teams within enterprise SaaS, security, or fintech environments
Strong technical background with the ability to guide TAMs and engage directly with enterprise customers
Experience managing escalations and postmortem processes. Coordinating cross-functional teams
Excellent leadership, communication, and stakeholder management skills
A proactive mindset with the ability to balance hands-on technical work and team leadership
Broad technical fluency: APIs/SDKs
authentication (JWT/Basic/mTLS)
SSO (SAML/OIDC)
certificates/TLS

Job Responsibility

Lead, mentor, and develop a team of Technical Account Managers, fostering a proactive, ownership, and customer advocacy culture
Define and track team KPIs, ensuring consistent value and operational excellence delivery
Drive team enablement, training, and career growth, while promoting knowledge sharing and best practices
Provide high‑touch support services and ensure best‑practice support standards
Review overall customer operational health, guiding TAMs on risk mitigation and optimization
Oversee coordination of updates and enhancements across the TAM team
Enable TAMs to support their customers during their own release cycles
Create and manage a framework for the team to own and manage implementation, update, and maintenance projects for their customers
Ensure customers are informed about fixes, patches, and new releases, including demonstrations and impact assessments
Supervise escalations (incidents and Top Customer Issues), ensuring appropriate engagement of Engineering, Solutions, Operations, and Product teams

Fulltime

Key Account Manager

The Key Account Manager is responsible for driving strategic growth by promoting...

Location

United States , Lewis Center

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

An associate degree in a technical field and 3+ years application/sales experience in a field service and/or a design engineer environment within the automation industry
Experience with business applications such as CRM and pipeline management
Goal-oriented with experience exceeding quotas and driving for results in a target-driven environment
5+ years of progressive experience in B2B sales, strategic account management, or business development within the industrial automation, capital equipment, or advanced manufacturing sectors
Demonstrated success in managing multi-site or global key accounts, delivering consistent revenue growth and strong customer retention
Proven ability to navigate complex sales cycles involving cross-functional teams, technical evaluations, and executive-level engagement
Experience landing net-new business in underpenetrated markets and expanding wallet share within strategic accounts
Exposure to working with enterprise tools and CRM systems (e.g., Salesforce) in a structured pipeline and account planning environment
Familiarity with global or multi-regional customer engagements, preferably across the US and Canada
Proven success in managing and expanding strategic customer accounts, especially in complex industrial environments

Job Responsibility

Develop and execute account and customer strategies considering specific needs and objectives that drive growth opportunities revenue in line with long-lasting sustainable growth expectations
Manage large, high-profile customer accounts / key accounts, while establishing strong relationships building with decision makers across the entire organization positioning ATS Industrial Automation as strategic partner to drive profitable sales with a focus on repeat business and ensuring project/program success
Develop and execute a strategy to penetrate new markets
Ensure sustainable bookings and margin growth, landing new customers and expanding existing customers
Run regular market assessments and employs trend analytics to develop robust strategies in a fast, transformative environment (market trends, new business models & opportunities)
Assist other account owners as needed
Establish successful and collaborative relationships with internal stakeholders and team members to develop the best solution for a customer
Employs functional and leadership skills to effectively coordinate cross-functional teams to ensure successful account execution
Establish and pro-actively engages strategic partnership networks within industry to learn latest market trends and competitor strategies
Visit customers’ sites as required to support the growth of the business and opportunities

What we offer

Flexible work schedules
Employee events
Free coffee beverages
Employee referral program
Safety shoe programs
Competitive starting salaries
Overtime pay eligibility
Paid vacation
Company paid short- and long-term disability and life insurance
Comprehensive health benefits

Fulltime

Key Account Manager Europe

Join our international and growing team at ATS Industrial Automation, where we d...

Location

Germany , Koblenz

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Proven track record of managing and growing strategic customer accounts, particularly in complex industrial environments
Strong understanding and practical application of value-based selling methodologies – ability to link technical solutions to customer ROI, risk reduction, and operational KPIs
Experience using account planning tools to define and execute customer engagement strategies
Familiarity with sales methodologies such as Miller Heiman, MEDDICC, or Challenger is an advantage
Confident use of modern technologies to support sales and increase productivity
Experience with Microsoft Co-Pilot, Salesforce, and proposal creation tools is an advantage
Excellent verbal and written communication skills
strong leadership presence and presentation skills in German and English
High level of cooperation, customer focus, and initiative to achieve results in a fast-paced, cross-functional environment
At least 5 years of relevant professional experience in B2B sales, strategic account management, or business development in the fields of industrial automation, capital goods, or advanced manufacturing

Job Responsibility

Develop and implement customer and account strategies that address specific needs and objectives, promoting growth opportunities and revenue increases in line with expectations for long-term, sustainable growth
Supporting large, high-profile customers/key accounts and building strong relationships with decision-makers throughout the company to position ATS Industrial Automation as a strategic partner that generates profitable revenue with a focus on repeat business and ensures the success of projects/programs
Develop and implement a strategy to enter new markets
Ensure sustainable order backlog and margin growth, acquire new customers, and expand the existing customer base
Conduct regular market assessments and use trend analysis to develop robust strategies in a fast-paced, changing environment (market trends, new business models, and opportunities)
Building successful and collaborative relationships with internal stakeholders and team members to develop the best solution for a customer. Using functional and leadership skills to effectively coordinate cross-functional teams to ensure successful customer service
Build and proactively maintain strategic partner networks within the industry to stay informed about the latest market trends and competitor strategies
Enable sales and service teams to exceed their booking targets and other key performance indicators (KPIs), such as on-time delivery of quotes and gross margins, through their application-focused activities
Support the CAPEX sales and CAPEX application teams with service offerings that concisely demonstrate the benefits of purchasing our services with new CAPEX
Accurately forecast bookings on a monthly and quarterly basis

What we offer

Experience a dynamic working atmosphere with flat hierarchies, characterized by appreciation, respect, and a family-like culture in an international corporation
No two days are the same—varied and challenging tasks in a professional working environment
We promote your personal and professional development with tailored training and further education
Attractive additional benefits such as a company pension plan, JobRad, and corporate benefits are naturally included in the package
Flexitime models for flexible working hours
Free drinks and parking spaces are available at our location in Koblenz

Fulltime

Customer Success Global Shared Services Coordinator

LHH

Location:
Poland , Lodz

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 16, 2026

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