Customer Success Global Shared Services Coordinator Job at LHH

Customer Success Global Shared Services Coordinator

The Global Shared Services Coordinator is part of the Customer Success Shared Se...

Location

United States

Salary:

20.00 - 25.00 USD / Hour

LHH

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered)
Minimum of 1 year of professional experience in a corporate setting
Event planning / coordination experience a plus
Demonstrated oral and written communication skills
Proficient in computer/data management skills including PPT, Excel, Word, and Outlook

Job Responsibility

Setup ORBIT program matrices and referral templates to align with contract
Enter referrals into LHH Candidate Management System (ORBIT)
Update, cancel, change status of records
Interact with Account Services Management to receive data (i.e. referrals, PO#s, etc.)
Manipulate data using excel
prepare worksheets for system upload
Review referrals to ensure billing requirements are met and set ready to bill
Manage installment billing referrals to ensure all installments are billed in a timely manner
Manage international referrals and work directly with LHH staff globally
Monitor and manage account requests queues (Salesforce Cases and/or Shared mailboxes)

What we offer

Medical
dental
vision
life insurance
short-term disability
additional voluntary benefits
EAP program
commuter benefits
401K plan
paid leave including Paid Sick Leave or other paid leave required by Federal, State, or local law

Parttime

Customer Success Manager II, Global Strategic

As a Customer Success Manager in our Strategic team you will be part of a team m...

Location

United Kingdom , London

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

3-6 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
You have some client facing experience and the intention to progress your career in customer success
You have excellent written and verbal communication skills
You manage projects and tasks to completion
You take initiative
You’re interested and eager to learn more about both technical and marketing concepts with real world applications
You are known for being a team player
You welcome feedback
Your interests include marketing strategy, digital marketing, technology and mobile trends
You are intellectually curious and are known as a problem solver, you're not afraid to tackle technical problems

Job Responsibility

Own client renewals, retention and net retention targets for your customers within larger groups
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Strategic CSMs and Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Assist the wider Braze account team in highlighting the value delivered by Braze for your customers
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Senior Director, Account Health Management EMEA

As a Senior Director, Account Health Management, you will be a key leader within...

Location

United Kingdom , London

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar
At least 5+ years in a leadership capacity
Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs

Job Responsibility

Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
Inspire and attract top talent to your team
Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
Accountable for executive engagement, account health, and risk mitigation
Oversee customer planning, deployment, account-level reviews, and escalations
Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
Mental and financial health resources
Personalized learning opportunities

Fulltime

Customer Success Global Shared Services Coordinator

The Global Shared Services Coordinator is part of the Customer Success Shared Se...

Location

Poland , Lodz

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered)
Minimum of 1 year of professional experience in a corporate setting
Demonstrated oral and written communication skills
Proficient in computer/data management skills including PPT, Excel, Word, and Outlook

Job Responsibility

Setup ORBIT program matrices and referral templates to align with contract
Enter referrals into LHH Candidate Management System (ORBIT)
Update, cancel, change status of records
Interact with Account Services Management to receive data (i.e. referrals, PO#s, etc.)
Manipulate data using excel
prepare worksheets for system upload
Review referrals to ensure billing requirements are met and set ready to bill
Manage installment billing referrals to ensure all installments are billed in a timely manner
Manage international referrals and work directly with LHH staff globally
Monitor and manage account requests queues (Salesforce Cases and/or Shared mailboxes)

What we offer

medical
dental
vision
life insurance
short-term disability
additional voluntary benefits
EAP program
commuter benefits
401K plan
paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law

Fulltime

Ai business solution engineer

The mission of AI Business Solutions - Biz Process is to help our customers digi...

Location

India , Mumbai

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

6+ years of technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience OR equivalent experience.
8+ years of technical pre-sales or technical consulting, or related experience in Manufacturing vertical OR equivalent experience.
4+ years' experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
Exposure to Enterprise Customer Engagement platforms like Salesforce, CRMnext, ZOHO etc.,
7+ years of related experience: Solution pre-sales for business applications and/or SaaS-based company or similar technology.
Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members.
Solutions pre-sales best practices including but not limited to
discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities.
Successful track record of competitive displacement.
Ability to drive and influence stakeholders across organizational boundaries through organizational, presentation, envisioning, writing, and verbal communication skills.

Job Responsibility

Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
Engage with the account team to land solution envisioning sessions and business value assessments.
Proactively deliver compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker/CxO/Technical Decision Maker connections.
Address solution architecture considerations and competitive objection handling.
Assist in formalizing the customer proposal.
Collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators.
Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
Collaborate with the sales team to understand customer requirements and provide technical expertise during the presales process.
Uses knowledge of customer context, solution or portfolio expertise, and technical and industry knowledge to build credibility with customers.
Leads and ensures technical wins for AI driven Dynamics 365 Sales, Dynamics 365 Service, Dynamics 365 Field Service, Dynamics 365 Customer Insights, and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes, tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Searches for customer references to use in engagements.

Fulltime

Technical Account Manager Team Leader

BioCatch is helping the world’s largest financial institutions prevent fraud whi...

Location

Israel , TLV

Salary:

Not provided

BioCatch

Expiration Date

Until further notice

Requirements

5+ years of experience in technical account management, customer success, or enterprise support roles, with at least 2 years in a leadership/mentorship capacity
Proven track record in leading customer-facing technical teams within enterprise SaaS, security, or fintech environments
Strong technical background with the ability to guide TAMs and engage directly with enterprise customers
Experience managing escalations and postmortem processes. Coordinating cross-functional teams
Excellent leadership, communication, and stakeholder management skills
A proactive mindset with the ability to balance hands-on technical work and team leadership
Broad technical fluency: APIs/SDKs
authentication (JWT/Basic/mTLS)
SSO (SAML/OIDC)
certificates/TLS

Job Responsibility

Lead, mentor, and develop a team of Technical Account Managers, fostering a proactive, ownership, and customer advocacy culture
Define and track team KPIs, ensuring consistent value and operational excellence delivery
Drive team enablement, training, and career growth, while promoting knowledge sharing and best practices
Provide high‑touch support services and ensure best‑practice support standards
Review overall customer operational health, guiding TAMs on risk mitigation and optimization
Oversee coordination of updates and enhancements across the TAM team
Enable TAMs to support their customers during their own release cycles
Create and manage a framework for the team to own and manage implementation, update, and maintenance projects for their customers
Ensure customers are informed about fixes, patches, and new releases, including demonstrations and impact assessments
Supervise escalations (incidents and Top Customer Issues), ensuring appropriate engagement of Engineering, Solutions, Operations, and Product teams

Fulltime

Key Account Manager

The Key Account Manager is responsible for driving strategic growth by promoting...

Location

United States , Lewis Center

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

An associate degree in a technical field and 3+ years application/sales experience in a field service and/or a design engineer environment within the automation industry
Experience with business applications such as CRM and pipeline management
Goal-oriented with experience exceeding quotas and driving for results in a target-driven environment
5+ years of progressive experience in B2B sales, strategic account management, or business development within the industrial automation, capital equipment, or advanced manufacturing sectors
Demonstrated success in managing multi-site or global key accounts, delivering consistent revenue growth and strong customer retention
Proven ability to navigate complex sales cycles involving cross-functional teams, technical evaluations, and executive-level engagement
Experience landing net-new business in underpenetrated markets and expanding wallet share within strategic accounts
Exposure to working with enterprise tools and CRM systems (e.g., Salesforce) in a structured pipeline and account planning environment
Familiarity with global or multi-regional customer engagements, preferably across the US and Canada
Proven success in managing and expanding strategic customer accounts, especially in complex industrial environments

Job Responsibility

Develop and execute account and customer strategies considering specific needs and objectives that drive growth opportunities revenue in line with long-lasting sustainable growth expectations
Manage large, high-profile customer accounts / key accounts, while establishing strong relationships building with decision makers across the entire organization positioning ATS Industrial Automation as strategic partner to drive profitable sales with a focus on repeat business and ensuring project/program success
Develop and execute a strategy to penetrate new markets
Ensure sustainable bookings and margin growth, landing new customers and expanding existing customers
Run regular market assessments and employs trend analytics to develop robust strategies in a fast, transformative environment (market trends, new business models & opportunities)
Assist other account owners as needed
Establish successful and collaborative relationships with internal stakeholders and team members to develop the best solution for a customer
Employs functional and leadership skills to effectively coordinate cross-functional teams to ensure successful account execution
Establish and pro-actively engages strategic partnership networks within industry to learn latest market trends and competitor strategies
Visit customers’ sites as required to support the growth of the business and opportunities

What we offer

Flexible work schedules
Employee events
Free coffee beverages
Employee referral program
Safety shoe programs
Competitive starting salaries
Overtime pay eligibility
Paid vacation
Company paid short- and long-term disability and life insurance
Comprehensive health benefits

Fulltime

Senior Life Cycle Engineer

As Senior Life Cycle Engineer will be responsible for the L3/Expert/SME role, re...

Location

Jordan; Egypt , Amman; Cairo

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

At least 6-10 years of experience in the Information Technology / Telecom Industry
Proven track record in producing, communicating, and documenting successful technical customer solutions
Working Experience on enterprise customers projects: Network Solutions (MPLS & SDWAN)
Must demonstrate a strong understanding of Firewalls Architecture with hands-on experience
Must have strong experience with Complex Routing & Switching Environments
Ability to work independently is critical
Experience in software release management activities
Strong troubleshooting and problem-solving skills
Strong Customer Support and interpersonal skills are required
Degree or equivalent experience in Engineering or Computer Technologies

Job Responsibility

Manage the complete lifecycle of network & security services, from initial provisioning through to decommissioning, ensuring adherence to quality standards and operational efficiency
Responsible for Implementation, Deployment & providing L2/L3 support for Airport network & security Infra, including LAN, WAN, firewall, Versa SDWAN solution
Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support
Day to Day configuration, management, and operations of network infrastructure including firewalls, SD-WAN, wireless LAN, etc
Precipitating in the planning, deployment and delivery of network-related projects including the elements of global SD-WAN deployment
Oversee the LAN, WAN, Security & SD-WAN managed service for customers, ensuring that configurations are optimized
Implementation, Deployment, L2/L3 Support for network devices, LAN, WAN, Firewall, Network troubleshooting/ configuration etc
Working knowledge of the following routing protocols: BGP, OSPF
and optional for EIGRP, QOS
Experience in troubleshooting Cisco or Juniper routers, switches & firewalls (CISCO ASA & PALO ALTO)

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Customer Success Global Shared Services Coordinator

LHH

Location:
India

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 27, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success Global Shared Services Coordinator

Customer Success Global Shared Services Coordinator

Customer Success Manager II, Global Strategic

Senior Director, Account Health Management EMEA