Customer Success Global Shared Services Coordinator Jobs

Customer Success Global Shared Services Coordinator

The Global Shared Services Coordinator is part of the Customer Success Shared Se...

Location

United States

Salary:

20.00 - 25.00 USD / Hour

LHH

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered)
Minimum of 1 year of professional experience in a corporate setting
Event planning / coordination experience a plus
Demonstrated oral and written communication skills
Proficient in computer/data management skills including PPT, Excel, Word, and Outlook

Job Responsibility

Setup ORBIT program matrices and referral templates to align with contract
Enter referrals into LHH Candidate Management System (ORBIT)
Update, cancel, change status of records
Interact with Account Services Management to receive data (i.e. referrals, PO#s, etc.)
Manipulate data using excel
prepare worksheets for system upload
Review referrals to ensure billing requirements are met and set ready to bill
Manage installment billing referrals to ensure all installments are billed in a timely manner
Manage international referrals and work directly with LHH staff globally
Monitor and manage account requests queues (Salesforce Cases and/or Shared mailboxes)

What we offer

Medical
dental
vision
life insurance
short-term disability
additional voluntary benefits
EAP program
commuter benefits
401K plan
paid leave including Paid Sick Leave or other paid leave required by Federal, State, or local law

Parttime

New

Senior Director, Account Health Management EMEA

As a Senior Director, Account Health Management, you will be a key leader within...

Location

United Kingdom , London

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar
At least 5+ years in a leadership capacity
Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs

Job Responsibility

Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
Inspire and attract top talent to your team
Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
Accountable for executive engagement, account health, and risk mitigation
Oversee customer planning, deployment, account-level reviews, and escalations
Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
Mental and financial health resources
Personalized learning opportunities

Fulltime

New

Technical Account Manager Team Leader

BioCatch is helping the world’s largest financial institutions prevent fraud whi...

Location

Israel , TLV

Salary:

Not provided

BioCatch

Expiration Date

Until further notice

Requirements

5+ years of experience in technical account management, customer success, or enterprise support roles, with at least 2 years in a leadership/mentorship capacity
Proven track record in leading customer-facing technical teams within enterprise SaaS, security, or fintech environments
Strong technical background with the ability to guide TAMs and engage directly with enterprise customers
Experience managing escalations and postmortem processes. Coordinating cross-functional teams
Excellent leadership, communication, and stakeholder management skills
A proactive mindset with the ability to balance hands-on technical work and team leadership
Broad technical fluency: APIs/SDKs
authentication (JWT/Basic/mTLS)
SSO (SAML/OIDC)
certificates/TLS

Job Responsibility

Lead, mentor, and develop a team of Technical Account Managers, fostering a proactive, ownership, and customer advocacy culture
Define and track team KPIs, ensuring consistent value and operational excellence delivery
Drive team enablement, training, and career growth, while promoting knowledge sharing and best practices
Provide high‑touch support services and ensure best‑practice support standards
Review overall customer operational health, guiding TAMs on risk mitigation and optimization
Oversee coordination of updates and enhancements across the TAM team
Enable TAMs to support their customers during their own release cycles
Create and manage a framework for the team to own and manage implementation, update, and maintenance projects for their customers
Ensure customers are informed about fixes, patches, and new releases, including demonstrations and impact assessments
Supervise escalations (incidents and Top Customer Issues), ensuring appropriate engagement of Engineering, Solutions, Operations, and Product teams

Fulltime

New

Key Account Manager

The Key Account Manager is responsible for driving strategic growth by promoting...

Location

United States , Lewis Center

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

An associate degree in a technical field and 3+ years application/sales experience in a field service and/or a design engineer environment within the automation industry
Experience with business applications such as CRM and pipeline management
Goal-oriented with experience exceeding quotas and driving for results in a target-driven environment
5+ years of progressive experience in B2B sales, strategic account management, or business development within the industrial automation, capital equipment, or advanced manufacturing sectors
Demonstrated success in managing multi-site or global key accounts, delivering consistent revenue growth and strong customer retention
Proven ability to navigate complex sales cycles involving cross-functional teams, technical evaluations, and executive-level engagement
Experience landing net-new business in underpenetrated markets and expanding wallet share within strategic accounts
Exposure to working with enterprise tools and CRM systems (e.g., Salesforce) in a structured pipeline and account planning environment
Familiarity with global or multi-regional customer engagements, preferably across the US and Canada
Proven success in managing and expanding strategic customer accounts, especially in complex industrial environments

Job Responsibility

Develop and execute account and customer strategies considering specific needs and objectives that drive growth opportunities revenue in line with long-lasting sustainable growth expectations
Manage large, high-profile customer accounts / key accounts, while establishing strong relationships building with decision makers across the entire organization positioning ATS Industrial Automation as strategic partner to drive profitable sales with a focus on repeat business and ensuring project/program success
Develop and execute a strategy to penetrate new markets
Ensure sustainable bookings and margin growth, landing new customers and expanding existing customers
Run regular market assessments and employs trend analytics to develop robust strategies in a fast, transformative environment (market trends, new business models & opportunities)
Assist other account owners as needed
Establish successful and collaborative relationships with internal stakeholders and team members to develop the best solution for a customer
Employs functional and leadership skills to effectively coordinate cross-functional teams to ensure successful account execution
Establish and pro-actively engages strategic partnership networks within industry to learn latest market trends and competitor strategies
Visit customers’ sites as required to support the growth of the business and opportunities

What we offer

Flexible work schedules
Employee events
Free coffee beverages
Employee referral program
Safety shoe programs
Competitive starting salaries
Overtime pay eligibility
Paid vacation
Company paid short- and long-term disability and life insurance
Comprehensive health benefits

Fulltime

Assistant Director of Sales

Functions as the business leader of the property’s sales department for properti...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
4 years experience in the sales and marketing or related professional area
OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing or related professional area
Demonstrated skills in supervising a team
Lodging sales experience
Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance

Job Responsibility

Executes the sales strategy and verifies that individual booking goals are met for both on-property staff and off-property sales channels
Partners with Area Sales and Group Sales within the Sales Office to establish successful account deployment and execution
Serves as the sales contact for the General Manager, property leadership team, Global Sales Office (GSO), Group Sales, Area Sales and Catering Sales leaders
Serves as the sales contact for customers
serves as the customer advocate
Serves as the property sales liaison with Area Sales, Group Sales within the Sales Office, Catering Sales, Revenue Management, Event Management, Regional Marketing Communications, GSO and other hotel departments as appropriate
Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations
Reviews the Smith Travel Research STAR report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position
Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share
Attends sales strategy meetings to provide input on weekly and overall sales strategy

Fulltime

Strategic Consultant

The Professional Services team at Optimove delivers customer-centric, data-drive...

Location

United Kingdom , London

Salary:

Not provided

Optimove

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Economics, Marketing, Communications, or related field
Master’s degree is a plus
3+ years of CRM, lifecycle marketing, or marketing strategy experience—or experience in professional services, consulting, or business transformation roles
Relevant industry experience in gaming, finance, retail, or e-commerce is an advantage
Proven track record of developing and implementing CRM or marketing strategies and influencing cross-functional stakeholders
Strong analytical skills with the ability to work with complex datasets and generate actionable business insights
Excellent written and verbal communication skills, including the ability to present complex ideas clearly to senior leadership
Experience managing clients or vendors, demonstrating the ability to influence outcomes and coordinate multi-stakeholder environments
Strong project management capability
able to lead cross-functional global teams effectively

Job Responsibility

Act as a role model within Professional Services—setting delivery standards, showcasing CRM expertise, supporting practice evolution, and identifying innovative solutions for clients
Lead the development of customer lifecycle strategies across acquisition, onboarding, retention, churn prevention, and reactivation
Assess clients’ CRM maturity and define frameworks, operating models, and roadmaps to elevate their engagement sophistication
Conduct stakeholder interviews, discovery sessions, benchmarking, and requirements gathering to formulate CRM strategy, vision, and implementation plans
Serve as the primary day-to-day contact for clients across EMEA (and potentially global accounts), facilitating workshops, strategy sessions, and senior-level discussions
Present insights, recommendations, and business cases that drive measurable impact and influence client decision-making
Lead end-to-end project planning and delivery—timeline management, milestone definition, and coordination across internal and client teams
Partner with Product, Data, R&D, and Customer Success to craft actionable, innovative CRM and marketing solutions that leverage Optimove’s capabilities
Support data analysts with problem framing, data exploration, segmentation development, and insight generation
Translate analytical findings into actionable CRM activation plans, including segmentation strategies, triggers, journey design, and personalization logic

Fulltime

Account Manager, Field Marketing

The Account Manager is responsible for managing and maintaining on-going relatio...

Location

Brazil

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

College (University) degree required in marketing, hospitality management, or related field
Postgraduate or master’s degree in marketing or equivalent preferred
2+ years of experience in equivalent position
1+ years managerial experience preferred, leading a team or a project
Travel industry, hotel property experience, Field Marketing experience, or related, preferred
Fluency of English and Spanish required- Portuguese a plus
Excellent verbal communication and writing skills
Leadership qualities are a must (self-starter)
Must be a team player and collaborate well with multiple stakeholders
Excellent technical and project management skills

Job Responsibility

Serves as the primary point of contact for a collection of hotels for Field needs
Designs customized annual marketing, and implementation plans for each assigned property including setting key marketing goals and identifying key marketing channels to be utilized to reach goals
Communicates with property to get input throughout planning process
Understands owner expectations in order to develop effective marketing solutions that meet the expectations and create value for both owners and Marriott International
Develops a thorough understanding of the lodging business (hotel operation, industry drivers, challenges, competitors, MI’s position in the global marketplace) and cutting edge marketing trends to unveil opportunities for growth
Understands global brand and marketing strategies and their application to the Latin American markets and its consumers
Evaluates if global strategies meet the marketing needs of all the brands for the Latin American Markets and pull through new marketing programs/products/services to ensure successful, brand appropriate local implementation
Provides marketing budget guidance to property leadership
Works with COEs, KEs and other MI teams to execute key marketing and digital activities
Manages coordinators and any other Field support personnel, as assigned and ensure quality of work

Fulltime

Vice President, Financial Crime Control

HSBC is looking for an experienced professional for the role of Vice President, ...

Location

India , Bangalore

Salary:

Not provided

HSBC

Expiration Date

December 31, 2025

Requirements

Deep expertise and experience in using technology to detect financial crime at a strategic level
An understanding of how technological tools are deployed to detect financial crime, including how these tools are used to improve alert volumes and risk coverage
A good understanding of the HSBC Risk Management Framework, and a deep knowledge of the Risk and Control environment and processes within Group Financial Crime
Experience in project management and product ownership in a complex global environment
An understanding of model risk, the required controls and how models, machine learning and AI techniques are deployed to improve control operations
Experience of dealing with Second and Third Line Review teams
Successful track record in leadership and influencing is essential, including the application of this skill in areas outside their direct span of control
A background or understanding of operational risk is desirable
Track record of resilience and confident challenge when dealing with senior stakeholders to influence change without direct responsibility for resources or budget
Some experience of dealing with regulatory matters and confident interaction with Regulators

Job Responsibility

Apply judgement on the criticality and operational prioritization with a view to influence both short term tactical changes and longer-term strategic direction of the Customer Monitoring controls
Membership and participation in governance fora as relevant across the wider Financial Crime Detection Value Stream and Global Businesses, Regions and Markets
Develop and maintain strong relationships with key internal stakeholders across Global functions, Global businesses, Digital Business Services (DBS), regions, and countries
Develop and maintain strong working relationship with Model Risk Management
Develop and maintain a strong and professional working relationship with senior management of Risk, and Audit
Support external relationships with key public sector partners and peers
Contribute towards the strategic direction and oversight of the firm’s participation in initiatives with key members of Group, public sector and peers to share information on financial crime risks and their impact on the control framework
Ensure appropriate timely and relevant risk information is provided to appropriate governance fora
Manage the sharing of information and creation of feedback loops across the firm to continuously adapt and improve our financial crime controls and support the business in their first line responsibilities
Lead on the coordination of responses to critical incidents as appropriate

Fulltime

!

Customer Success Global Shared Services Coordinator

LHH

Location:
India

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 27, 2025

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Customer Success Global Shared Services Coordinator