Customer Success Expert - Fintech Job at Foundever (Kingston upon Thames)

Multilingual Customer Success Expert

Foundever® will have some exciting opportunities arise over the next few months ...

Location

United Kingdom , Kingston upon Thames

Salary:

30000.00 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Fluent in English and either Italian, Spanish, French, or German
Customer-obsessed
Growth-oriented
Excellent communicator
Active listener
Problem solver
Adaptability
Team player

Job Responsibility

Provide software and sales support to accountants, small business owners, and self-employed individuals using a leading accounting software product
Deliver an outstanding customer experience
Empower customers to use their suite of online products optimally
Become a customer ambassador passionate about creating a uniquely positive experience while eliminating customer friction

What we offer

Salary advance scheme
Employee rewards platform
Hybrid working opportunities
4 weeks fully paid training

Fulltime

Implementation Manager

At Payhawk, our Implementation Managers (IMs) play a critical role in driving cu...

Location

Bulgaria , Sofia

Salary:

Not provided

Payhawk

Expiration Date

Until further notice

Requirements

2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree
Tech savvy with an ability to fully understand our software
Native/Near native level of German
Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
Excellent organisation skills and detail oriented
Fast learner and capable to keep up with a fast growing environment
Ability to prioritise and multitask with clients and colleagues
Experience in the fintech industry is preferred

Job Responsibility

Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions
Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders
Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs
Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring customers continuously derive increasing value from Payhawk
Assist customers in scaling their Payhawk usage as their businesses grow or their needs evolve. Provide expert guidance and support when customers need to adjust their setup or adopt new functionalities
Act as a trusted advisor to customers, helping them align Payhawk’s capabilities with their internal processes to achieve their desired outcomes
Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction
Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams
Identify and propose process improvements to enhance the onboarding and adoption experience
Partner with Account Executives to hand off qualified upsell opportunities identified during customer interactions

What we offer

30 days holiday paid leave
Competitive compensation package
A week exchange policy to another Payhawk office (London, Berlin, Barcelona, Amsterdam, Paris)
Multisport card fully funded by us
Flexible working hours and opportunity to work from home
Company office massages
Personal assistant service
Regular team-wide events
Opportunity to use the Payhawk product

Fulltime

New

Senior Customer Success Manager

It's fun to work in a company where people truly believe in what they're doing! ...

Location

France , Paris

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships
A genuine passion for understanding customer needs and a drive to help them succeed
Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation
The ability to quickly learn and explain software solutions to both technical and non-technical audiences
A collaborative spirit and the ability to work effectively with cross-functional teams to achieve shared goals
Strong problem-solving skills and a proactive mindset, always looking for ways to improve the customer experience
Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and track progress
A data-driven approach, with the ability to analyse information to uncover trends and opportunities
Previous experience working in fintech is a strong advantage
Fluency in French, both written and spoken

Job Responsibility

Build and nurture strong, lasting relationships with a dedicated group of our most strategic customers, becoming their go-to expert and advocate
Guide customers to realise the full potential of their investment by aligning our solutions with their key business objectives and demonstrating measurable results
Ensure our customers are not just satisfied but delighted, creating a seamless and positive journey that turns them into advocates for our brand
Help customers become power-users of our products by sharing best practices and providing expert guidance tailored to their unique needs
Identify opportunities for them to gain even more value from our offerings, partnering with our sales team to help them expand
Be a key player in our team, sharing your expertise and mentoring other Customer Success Managers to elevate our entire organisation
Use data and customer feedback to not only guide your customers but also to help shape the future of our products and services
Build multi-year relationships with our customers, ensuring their continued success and minimising churn

What we offer

A technology-based company with a sense of adventure and a vision for the future
A culture that is kind, open, and accepting
A culture where BlackLiner's continued growth and learning is empowered
BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity

New

Senior Customer Success Manager

At BlackLine, we believe that our success is deeply intertwined with the success...

Location

United Kingdom , London

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships
A genuine passion for understanding customer needs and a drive to help them succeed
Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation
The ability to quickly learn and explain software solutions to both technical and non-technical audiences
A collaborative spirit and the ability to work effectively with cross-functional teams to achieve shared goals
Strong problem-solving skills and a proactive mindset, always looking for ways to improve the customer experience
Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and track progress
A data-driven approach, with the ability to analyse information to uncover trends and opportunities
Previous experience working in fintech is a strong advantage

Job Responsibility

You will build and nurture strong, lasting relationships with a dedicated group of our most strategic customers, becoming their go-to expert and advocate
You'll guide customers to realize the full potential of their investment by aligning our solutions with their key business objectives and demonstrating measurable results
Your mission is to ensure our customers are not just satisfied but delighted, creating a seamless and positive journey that turns them into advocates for our brand
You will help customers become power-users of our products by sharing best practices and providing expert guidance tailored to their unique needs
By truly understanding our customers' businesses, you will identify opportunities for them to gain even more value from our offerings, partnering with our sales team to help them expand
You will be a key player in our team, sharing your expertise and mentoring other Customer Success Managers to elevate our entire organisation
You'll use data and customer feedback to not only guide your customers but also to help shape the future of our products and services
Your proactive approach will help us build multi-year relationships with our customers, ensuring their continued success and minimising churn

What we offer

A technology-based company with a sense of adventure and a vision for the future
A culture that is kind, open, and accepting
A culture where BlackLiner's continued growth and learning is empowered
BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity

Menu Design and Development Specialist

The Menu Design & Development Specialist leads the configuration, optimization, ...

Location

Mexico , Mexico City

Salary:

22300.00 MXN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting
Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations
Calm and effective under pressure, with excellent organizational and prioritization skills
Exceptional written and verbal communication
multilingual ability is a plus
Proven success in client-facing consultation and technical implementation roles
Deep understanding of restaurant operations, menu design, and technology integration
Experience managing multiple client projects simultaneously
Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support)
Experience mentoring junior specialists or onboarding new team members

Job Responsibility

Lead advanced client consultations to gather requirements and provide expert POS guidance
Design and implement complex menu configurations and backend system updates
Ensure data integrity and consistent naming conventions across integrated software platforms
Troubleshoot and resolve complex software and configuration issues, escalating as needed
Maintain accuracy across all software integrations and updates
Demonstrate mastery of Menu Team processes, standards, and best practices
Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences
Manage and prioritize escalated tickets, providing timely, high-quality resolutions
Partner with Account Executives and Sales Managers to ensure process compliance and system alignment
Mentor and train Level 1 specialists, supporting their technical development and performance growth

What we offer

Food Vouchers: $1,500.00 MXN per month
Comprehensive Benefits: Law benefits, SGMM, Dental Insurance, Life Insurance
Perks: Total Pass (gym membership), Career Development & Growth Opportunities

Fulltime

Boarding and Applications Specialist

As a Boarding and Applications Specialist, you’ll play a key role in creating a ...

Location

United States , Birmingham

Salary:

45000.00 - 53783.28 USD / Year

Daxko

Expiration Date

Until further notice

Requirements

Bachelor’s degree
2+ years of customer service experience
1+ year working with credit card processing, ACH processing, banks, or fintech
Proficiency with PC tools and systems
Demonstrated success managing complex financial or operational projects
Experience resolving customer escalations

Job Responsibility

Partner with Sales to gather pre-application information
Collect and verify required merchant documentation
Perform initial underwriting checks following processor/vendor KYC guidelines
Accurately board new merchant accounts to increase first-entry approval rates
Serve as the liaison between merchants and processors to secure timely approvals
Troubleshoot and resolve merchant account configuration issues
Support and de-escalate situations with frustrated merchants using patience, clarity, and empathy
Build strong collaborative relationships across internal teams to meet launch timelines
Maintain expert-level knowledge of processor/vendor products, platforms, and systems
Become a trusted expert on Daxko’s payments products and services

What we offer

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work

Fulltime

Retention Specialist

The Retention Specialist plays a critical role in protecting recurring revenue a...

Location

Mexico , Mexico City

Salary:

Not provided

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication, influence, and problem-solving skills, with the ability to collaborate across teams
High emotional intelligence, with exceptional written and verbal communication in client-facing environments
Proven ability to manage multiple accounts, cases, and priorities in a fast-paced environment
Solutions-oriented and proactive mindset with a strong focus on retention and client satisfaction
Adaptable and agile, comfortable navigating complexity and ambiguity while meeting deadlines
Demonstrated experience in client retention, account management, or customer success, with measurable results
Knowledge of SaaS, fintech, payment processing, or software solutions industries preferred
2–5 years of professional experience in Customer Success, Account Management, Retention, or related roles
Experience in SaaS or fintech environments strongly preferred
Bachelor’s degree in Business Administration, Marketing, Communications, Hospitality Management, or a related field required

Job Responsibility

Manage inbound and outbound client interactions across Salesforce cases, email, and churn alerts with urgency and professionalism
Engage B and C segment clients to resolve dissatisfaction, restore accounts, and prevent churn
Conduct proactive account health checks, risk assessments, and escalations to protect account retention
Partner cross-functionally with Sales, Support, and Client Success to resolve issues and recover at-risk accounts
Recommend tailored retention solutions, including product enhancements and pricing adjustments
Negotiate cancellations and implement creative strategies to preserve recurring revenue
Execute proactive outreach to accounts showing early signs of disengagement
Maintain accurate and timely documentation of all client interactions, resolutions, and outcomes
Consistently meet or exceed retention KPIs and performance targets, while identifying trends and insights to improve engagement
Maintain expert-level knowledge of SpotOn products, services, and value propositions

Fulltime

Senior Business Process Analyst

The Senior Business Process Analyst drives operational excellence by analyzing, ...

Location

United States , Chicago

Salary:

70000.00 - 95000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

5+ years of professional experience in customer success or related roles
Experience in fintech or SaaS environments preferred
Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, Information Systems, or a related field required
Advanced degrees (MBA or relevant master’s) or professional certifications in process improvement, Lean, Six Sigma, or business analysis are preferred
An equivalent combination of education and experience may be considered

Job Responsibility

Analyze end-to-end business processes to identify inefficiencies, bottlenecks, and opportunities for automation
Collaborate with stakeholders across departments to gather requirements, map workflows, and define business needs
Develop and implement process improvement initiatives that enhance operational efficiency and reduce costs
Design, test, and implement automation solutions using relevant tools (e.g., RPA, workflow platforms, BPM software)
Monitor and measure the impact of process changes on operational KPIs, productivity, and profitability
Serve as a subject matter expert on business processes, best practices, and automation opportunities
Lead cross-functional workshops to drive alignment, adoption, and continuous improvement
Document process workflows, standard operating procedures, and automation guidelines to ensure consistency and knowledge sharing
Provide recommendations to senior leadership on strategic initiatives to optimize operational performance

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Customer Success Expert - Fintech

Foundever

Location:
United Kingdom , Kingston upon Thames

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 15, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success Expert - Fintech

Multilingual Customer Success Expert

Implementation Manager

Senior Customer Success Manager

Senior Customer Success Manager

Menu Design and Development Specialist

Boarding and Applications Specialist

Retention Specialist

Senior Business Process Analyst

Customer Success Expert - Fintech

Foundever

Location:United Kingdom , Kingston upon Thames

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 15, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success Expert - Fintech

Multilingual Customer Success Expert

Implementation Manager

Senior Customer Success Manager

Senior Customer Success Manager

Menu Design and Development Specialist

Boarding and Applications Specialist

Retention Specialist

Senior Business Process Analyst

Location:
United Kingdom , Kingston upon Thames

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
January 15, 2026