Customer Success Executive Job at Axon (Boston)

Customer Success Executive

Axon

Location:
United States , Boston

Category:
Customer Service

Contract Type:
Not provided

Salary:

130500.00 - 208800.00 USD / Year

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Job Description:

We are seeking a Customer Success Manager (CSM) who thrives in high-stakes environments, builds trust with executive-level stakeholders, and drives meaningful outcomes for our clients. This individual will serve as the primary partner for our law enforcement and public safety customers, guiding them through onboarding, adoption, and ongoing success while balancing strategic relationship management with tactical project execution.

Job Responsibility:

Lead customers through discovery sessions to uncover true needs, challenges, and opportunities for success
Manage complex, multi-stakeholder projects from kickoff to completion
Navigate and resolve challenging personalities and situations with professionalism, confidence, and diplomacy
Act as a strategic consultant, providing data-driven recommendations and guiding customers toward best practices
Build and maintain relationships at the executive level
Drive retention and growth by identifying expansion opportunities
Collaborate cross-functionally with internal teams (Product, Engineering, Support, Sales) to advocate for customer needs

Requirements:

Tenacity and Urgency
Consultative Mindset
Assertiveness
Executive Presence
Project Management Expertise
People Wrangler
Curiosity
Law Enforcement Knowledge
Formal CSM Background
Discovery Skills
Confidence
5+ years in Customer Success, Account Management, or a related client-facing role
Experience working with law enforcement, public safety, or highly regulated industries strongly preferred
Some Sales experience preferred
Formal training or certification in Customer Success, Account Management, or Project Management a plus
Excellent communication, negotiation, and presentation skills
Ability to travel as needed to support customer engagements

Nice to have:

Some Sales experience preferred
Formal training or certification in Customer Success, Account Management, or Project Management a plus

What we offer:

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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