Customer Success Executive Job at 360 Resourcing Solutions (NYC)

Customer Success Executive

360 Resourcing Solutions

Location:
United States , NYC

Category:
Customer Service

Contract Type:
Not provided

Salary:

70000.00 GBP / Year

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Job Description:

We’re looking for a Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach. This role goes beyond traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth — using AI-powered insights to proactively identify opportunities, risks, and next-best actions. You will own customer success end-to-end, helping customers unlock ROI, influence strategic decisions, and embed our solutions into how they operate.

Job Responsibility:

Lead Customer Outcomes: Build strong, value-led relationships with customers, ensuring they achieve meaningful ROI from our solutions
Diagnosing customer needs to understand priorities, challenges, and success criteria
Develop and lead implementation and success plans that align customer goals with clear outcomes
Design and execute service plays to drive adoption, value, and consumption across the year
Use AI & Insights to Lead Proactively: Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities
Move customer conversations from usage metrics to business impact and progress
Use predictive insights to segment customers, prioritize engagement, and personalize success strategies on a scale
Apply industry and market insight to help customers respond to emerging challenges and opportunities
Partner Across Teams: Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported
Partner on onboarding to ensure fast time-to-value and strong early alignment
Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value
Contribute to cross-functional Customer Success initiatives that improve consistency, scale, and impact
Champion the Voice of the Customer: Act as the voice of the customer within the business, providing clear feedback to inform product, research, and service improvements
Build trusted relationships with both operational and senior stakeholders
Maintain accurate customer records and insights into relevant systems to support data-driven decision-making
Be an active contributor to a strong, collaborative Customer Success culture

Requirements:

Experience in Customer Success, Account Management, Consulting, or a similar client-facing role
Strong ability to build and manage long-term customer relationships
Analytical mindset with confidence using data, dashboards, and insights to guide decisions
Excellent communication and stakeholder-management skills
Experience working cross-functionally in a fast-moving environment
Experience working with AI-driven platforms, analytics, or data products
Familiarity with customer health, retention metrics, and ROI measurement
Experience supporting expansion or growth initiatives

What we offer:

Tailored training and development plans, including LinkedIn Learning and ongoing Learning and Development opportunities
Generous PTO policy
Health, Dental and Vision insurance
Pet Insurance
Company sponsored Life insurance, AD&D, STD, and LTD
Maternity and Paternity leave
401k Match
Corporate gym rates
Employee Assistance Program offering free confidential support on a range of issues such as work, wellbeing, money, health, and legal advice

Additional Information:

Job Posted:
February 10, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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