Customer Success Executive Job at Cogoport (Ahmedabad)

Customer Success Executive

At Cogoport, Customer Success Executives (CSEs) are the first point of contact f...

Location

India , Ahmedabad

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

1–4 years of experience in B2B inside sales, customer success, logistics
strong commercial acumen — ability to negotiate pricing, margin, and urgency
hustler mindset — proactive, organized, and customer-obsessed
fluency in English, Hindi and Gujarati
bachelor's / master's degree (Commerce, Business Administration, Logistics preferred)
familiarity with INCOTERMS, HS Codes, container types is an advantage

Job Responsibility

handle inbound and outbound customer leads, understand shipping needs, and consult on solutions
share freight quotations and rate comparisons to drive informed decision-making
negotiate with customers to close shipments profitably
follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn
manage booking handovers to Operations team with complete documentation
maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time
achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets
build customer relationships by understanding business models, seasonal patterns, and freight requirements

What we offer

opportunity to own customer relationships and directly impact global trade
sales coaching, enablement programs, and structured onboarding
transparent performance-linked incentives with uncapped earning potential
career progression into Key Account Management, City Growth Lead

Fulltime

Customer Success Executive

At Cogoport, Customer Success Executives (CSEs) are the first point of contact f...

Location

India , Gurgaon

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

1–4 years of experience in B2B inside sales, customer success, logistics
strong commercial acumen — ability to negotiate pricing, margin, and urgency
hustler mindset — proactive, organized, and customer-obsessed
fluency in English, Hindi and regional language skills a bonus
bachelor's / master's degree (Commerce, Business Administration, Logistics preferred)
familiarity with INCOTERMS, HS Codes, container types is an advantage

Job Responsibility

handle inbound and outbound customer leads, understand shipping needs, and consult on solutions
share freight quotations and rate comparisons to drive informed decision-making
negotiate with customers to close shipments profitably
follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn
manage booking handovers to Operations team with complete documentation
maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time
achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets
build customer relationships by understanding business models, seasonal patterns, and freight requirements

What we offer

opportunity to own customer relationships and directly impact global trade
sales coaching, enablement programs, and structured onboarding
transparent performance-linked incentives with uncapped earning potential
career progression into Key Account Management, City Growth Lead

Fulltime

Customer Success & Sales Executive

Join a growing team with warm leads only - no cold calling! We're looking for a ...

Location

United Kingdom , Hove

Salary:

26000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer service or sales in a fast-paced environment
Excellent communication skills (written and verbal)
Strong problem-solving skills and a customer-first mindset
Ability to work independently and as part of a team

Job Responsibility

Respond to customer enquiries via phone, email, and live chat
Convert warm leads into successful sales through proactive follow-ups
Process orders accurately and resolve any delivery issues
Build strong customer relationships and ensure a positive experience
Gather feedback to improve products and services
Maintain accurate records of interactions and transactions
Collaborate with internal teams to meet customer needs
Stay updated on product knowledge and company policies

What we offer

Monthly Bonus
Support of a dedicated and experienced recruitment consultant
Access to various interviewing techniques
Regular updates of the local employment market
Consistent feedback on all applications

Fulltime

Federal Customer Success Executive

The Federal Customer Success Executive owns the post-deployment experience betwe...

Location

United States , Phoenix

Salary:

86250.00 - 138000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
3+ years’ experience in a customer-facing role
Proven track record of successfully building and nurturing Federal agency customer relationships
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
Exceptional organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and excel in high-stress situations

Job Responsibility

Serve as the main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies and DoD
Conduct regular Program Reviews discussing strategic projects, monthly release notes and product adoption
Develop a deep understanding of Axon’s product line and customer workflows to ensure alignment with customer needs
Learn and share industry best practices in order to solve customer needs
Work with Axon’s cross-functional teams such as Product Management, Support Engineers and Program Management to be the internal voice of the customer
Have high availability to assist with customers, including after business hours as needed
Managed projects involving your customers as needed, providing feedback and updates to both internal and external stakeholders
Manage Success Planning in Gainsight, with familiarity of Salesforce, JIRA and many other internal software platforms

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Federal Customer Success Executive

The Federal Customer Success Executive owns the post-deployment experience betwe...

Location

United States , Washington

Salary:

86250.00 - 138000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
3+ years’ experience in a customer-facing role
Proven track record of successfully building and nurturing Federal agency customer relationships
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
Exceptional organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and excel in high-stress situations

Job Responsibility

Serve as the main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies and DoD
Conduct regular Program Reviews discussing strategic projects, monthly release notes and product adoption
Develop a deep understanding of Axon’s product line and customer workflows to ensure alignment with customer needs
Learn and share industry best practices in order to solve customer needs
Work with Axon’s cross-functional teams such as Product Management, Support Engineers and Program Management to be the internal voice of the customer
Have high availability to assist with customers, including after business hours as needed
Managed projects involving your customers as needed, providing feedback and updates to both internal and external stakeholders
Manage Success Planning in Gainsight, with familiarity of Salesforce, JIRA and many other internal software platforms

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Customer Success Executive

We are seeking for highly motivated individual to join our team. The successful ...

Location

India , Ahmedabad

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

Proven experience as a Telecaller or similar role
Excellent communication and interpersonal skills
Ability to build rapport with customers
Strong sales skills and a passion for selling
Ability to work in a fast-paced environment
Good organizational and time-management skills
Graduation and Gujarati speaking is a must

Job Responsibility

Make outbound calls to potential customers and promote our services
Build rapport with customers and identify their needs
Offer solutions that meet customer requirements
Provide accurate information about our services and pricing
Follow up with customers to ensure satisfaction and identify opportunities for upselling
Meet daily/weekly/monthly targets

What we offer

Competitive salary
Performance-based incentives
Opportunities for career growth and development
Friendly and supportive work environment
Health insurance and other benefits

Fulltime

Strategic Customer Business Executive

We are seeking a senior, client-facing leader to manage and grow one of K2View’s...

Location

United States , Bentonville

Salary:

Not provided

K2View

Expiration Date

Until further notice

Requirements

10+ years in customer-facing roles, including at least 7 years working with executive stakeholders at Fortune 100 companies
Proven success managing large, complex accounts with multi-million-dollar annual revenue impact
Strong track record of expanding within a single customer, ideally in telecom, financial services, retail, or other data-intensive industries
Ability to engage and influence C-suite executives, procurement, and IT leaders simultaneously
Experience with data management, data integration, SaaS, or enterprise platforms is highly desirable
Exceptional account planning, relationship management, and executive communication skills
Bachelor’s degree required
MBA or equivalent a plus

Job Responsibility

Act as the primary executive sponsor and trusted advisor for 1–2 strategic accounts
Own the long-term account strategy: map stakeholders, define success plans, and align K2view with the customer’s digital transformation journey
Drive account expansion through identifying new use cases, cross-selling additional solutions, and expanding across lines of business
Build C-level relationships and lead executive business reviews that demonstrate measurable ROI and business impact
Coordinate across K2view’s COE, Support, and Product teams to ensure adoption, satisfaction, and continuous value delivery
Serve as the voice of the customer internally, influencing K2view product roadmap and strategic priorities
Maintain accurate pipeline and forecast for account growth, ensuring predictable revenue delivery
Negotiate multi-year agreements and complex enterprise deals

Fulltime

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...

Location

Canada , Toronto

Salary:

192000.00 - 264000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
a four year degree or equivalent
demonstrated ability to manage customer accounts in conjunction with sales organizations
exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects

What we offer

Competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Customer Success Executive

Cogoport

Location:
India , Ahmedabad

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 03, 2025

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Additional Information:

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Job Posted:
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