Customer Success Executive Job at Randstad (Pune)

Customer Success Executive

Randstad

Location:
India , Pune

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a Customer Success Executive who is passionate about delighting customers instead of “selling to” them. This role is about building trust, guiding customers, and ensuring they enjoy a smooth, joyful, and memorable journey with the company. Unlike traditional sales roles, you will not be expected to cold-call or push-sell. Instead, you will: Act as a bridge between the company and the customers, ensuring their queries, feedback, and concerns are resolved with empathy. Guide new customers in understanding our products, values, and unique benefits. Ensure repeat orders and loyalty by delivering consistent 10x customer experience. Work closely with marketing, operations, and product teams to share customer insights and help design campaigns that attract, educate, and retain customers.

Job Responsibility:

Manage customer queries and support requests through multiple channels (calls, WhatsApp, email, chat)
Onboard new customers with a warm, personalized experience, ensuring they feel confident in their choice
Monitor customer satisfaction and proactively address issues to avoid churn
Build long-term customer relationships by listening, understanding, and guiding them
Collaborate with marketing to create engaging communication that educates rather than sells
Track key customer success metrics (satisfaction score, repeat orders, referrals, churn rate)
Identify upsell opportunities organically, only when they genuinely add value for the customer

Requirements:

2–4 years of experience in Customer Success / Relationship Management (preferably in D2C, FMCG, or e-commerce)
Strong communication skills in English, Hindi, and/or Marathi
Empathy-driven mindset with genuine care for customer well-being
Experience in customer-centric platforms like Amazon, Myntra, Flipkart, BigBasket, or similar will be highly valued
Comfort with Zoho One tools (CRM, Desk, Projects, etc.) is highly preferred
Ability to multitask, remain calm under pressure, and resolve problems with patience
Candidates residing in or near Viman Nagar, Pune preferred for better coordination

What we offer:

A chance to be part of a purpose-driven brand making a real impact
ESOPs for deserving candidates, offering long-term wealth creation along with competitive salary
Growth-oriented culture where ownership and ideas are valued
Regular training and exposure to customer success best practices from leading D2C brands
Salary + performance-linked incentives (linked to customer satisfaction, not sales pressure)
The joy and fulfillment of being part of a mission that truly matters, healthier lives, empowered farmers, and a greener planet

Additional Information:

Job Posted:
December 28, 2025

Expiration:
February 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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