Customer Success Executive

• Proactively build and maintain strong relationships with clients through regular engagement
• Ensure clients maximise their return on investment and see full value in our services
• Engage, delight, and retain clients by addressing their business and individual user challenges
• Collaborate cross-functionally with research teams to deliver timely solutions to clients' most pressing questions
• Partner with Account Managers, Analysts, Sales Executives to understand client objectives and identify growth opportunities
• Act as the 'voice of the customer' within our business, providing valuable feedback to drive continuous improvement
• Develop deep expertise in our products and services
• Stay current with industry trends and developments to drive meaningful client conversations
• Maintain accurate client records in our CRM system to ensure data integrity

• Proven experience in client support, customer success, or service roles, ideally in a Healthcare / Data environment
• Strong goal orientation with a positive approach to KPIs and performance targets
• Excellent written and verbal communication skills
• Proven ability to meet deadlines with exceptional attention to detail
• Strong prioritisation and organisational capabilities
• Ability to work independently and collaboratively within a team
• Experience with Salesforce and Microsoft Office Suite
• Experience with customer management platforms
• Intellectual curiosity about business, people, and culture
• Passion for creative problem-solving

Benefits across health, finances, fitness, travel, tech and more