Customer Success Engineer, Endor Labs

Endor Labs

Location:
Panama, Panama

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estate—enabling teams to clearly identify, prioritize, and fix critical risks faster. As a Customer Success Engineer, you will serve as the technical champion for our customers, navigate programming ecosystems, and contribute to developing secure, scalable solutions.

Job Responsibility:

Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle
Serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge through both pre-sales and post-sales stages, especially when addressing intricate technical challenges
Customize our security solutions to fit into sophisticated customer environments
Develop bespoke solutions to meet unique needs, leveraging your strong background in software engineering
Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful
Forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises
Collaborate closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements
Champion the adoption of robust security practices, empowering developers to write secure code efficiently through your support and guidance
Lead and manage technical integration projects, making strategic decisions and providing technical guidance both internally and externally

Requirements:

Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices
Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively
A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up
Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences
Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals

What we offer:

Flexibility of working remotely
Opportunities for in-person collaboration and learning when necessary
Inclusive environment for all employees
Celebrate diversity

Additional Information:

Job Posted:
June 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Success Engineer