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Customer Success Engineer

https://www.endorlabs.com Logo

Endor Labs

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Location:
United States, Boston, MA

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Customer Success Engineer role at Endor Labs, building Application Security platform for modern software development. The role involves technical championing for customers, software engineering expertise, and navigating programming ecosystems and DevOps complexities.

Job Responsibility:

  • Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle
  • Serve as primary technical point of contact for customers through pre-sales and post-sales stages
  • Customize security solutions for sophisticated customer environments
  • Develop bespoke solutions to meet unique needs
  • Act promptly on technical issues with advanced troubleshooting skills
  • Forge lasting relationships with clients
  • Collaborate with engineering teams to translate customer feedback into product improvements
  • Champion adoption of robust security practices
  • Lead and manage technical integration projects

Requirements:

  • Strong background in software engineering with 4-10 years of experience
  • Deep understanding of programming languages, application security, and DevOps practices
  • Demonstrated experience in developing custom technical solutions
  • Experience in customer-facing roles with ability to handle project-based work effectively
  • Exceptional communication skills for technical topics
  • Proactive and anticipatory approach to problem-solving

Nice to have:

  • Passionate advocate for customer success with focus on building secure, scalable solutions
  • Ability to foresee customer needs and craft strategic solutions
  • Experience working with agile startups to global enterprises
What we offer:
  • Competitive salary
  • Comprehensive health, dental, vision and mental health plans
  • 401(k) plan
  • Flexible PTO
  • Opportunities for co-working and team meetups
  • Dog-friendly office environment

Additional Information:

Job Posted:
September 16, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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