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Customer Success Engineer

Infinity Labs India

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Location:
India , Noida

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a highly skilled and customer-focused Customer Success Engineer (CSE) to support our customers using Prisma Cloud, Palo Alto Networks’ comprehensive cloud-native security platform. As a CSE, you will play a pivotal role in driving successful adoption, resolving technical issues, and ensuring overall customer satisfaction and retention.

Job Responsibility:

  • Serve as the primary technical contact for assigned Prisma Cloud customers
  • Drive onboarding, enablement, and ongoing technical support throughout the customer lifecycle
  • Troubleshoot complex issues across cloud environments (AWS, Azure, GCP) and guide customers to resolution
  • Collaborate with internal teams (Support, Product, Engineering, Sales) to escalate and resolve customer concerns
  • Provide best practice recommendations to ensure successful product adoption
  • Conduct regular health checks and technical reviews to ensure customer success
  • Assist in identifying customer use cases and advocating feature enhancements
  • Document solutions, processes, and contribute to knowledge base content
  • Work closely with account teams to understand customer goals and ensure alignment with product capabilities

Requirements:

  • 6–10 years of experience in a technical support, customer success, or professional services role
  • Strong understanding of cloud platforms: AWS, Azure, or GCP
  • Hands-on experience with containerization (Kubernetes, Docker) and CI/CD pipelines
  • Familiarity with security concepts including cloud security posture management (CSPM), compliance, and DevSecOps
  • Experience in scripting (Python, Bash, etc.) and using REST APIs
  • Strong problem-solving and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Customer-centric attitude with a focus on delivering exceptional service

Nice to have:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Industry certifications such as AWS Certified Solutions Architect, GCP Professional Cloud Architect, or Azure Administrator Associate
  • Experience with Prisma Cloud or other CNAPP (Cloud Native Application Protection Platforms)
  • Familiarity with SIEM tools and security frameworks (e.g., NIST, CIS)

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
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