Customer Success Engineer Job at Palo Alto Networks Italia (Baltimore)

Customer Success Engineer

Palo Alto Networks Italia

Location:
United States , Baltimore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

86000.00 - 139500.00 USD / Year

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Job Description:

As part of the Cortex organization, Xpanse protects the world’s most important organizations by discovering risks on the Internet no one else can find. Xpanse helps the world’s largest enterprises discover their attack surface and mitigate cyber risks. Our transformative technology is redefining the way that Fortune 500s view, measure, and invest in Internet safety. Technical Customer Success is the core of post-sales’ Xpanse subject matter expertise. We work with customers to guide the product-based customer journey to unlock value, build out their Attack Surface Management programs, and help them make the most out of their Xpanse purchase. It’s our priority to deepen Xpanse’s partnerships with some of the world’s largest and most well-known organizations, ultimately helping them stay safe from malicious actors on the Internet.

Job Responsibility:

Provide guidance and assistance to enable effective customer deployment and customization of their Xpanse platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
Create and execute technical implementation plans, from start to finish
this includes onboarding, engagement training, check-ins, technical guidance, and security analysis
Stay informed about Xpanse features and relevant updates
become an expert on Xpanse and coach customers on operationally and technically integrating the tool into their day-to-day workflows
Conduct basic training sessions to familiarize customers with Xpanse functionalities, workflows, and best practices
Work together with internal teams, including Product, Engineering, Account Health Management and Sales, to ensure our customers and partners get the most out of our products
Serve as the customer's chief advocate and champion customer causes internally
manage and escalate technical issues, ensuring appropriate resolution with support from senior colleagues

Requirements:

Prior experience in customer success, account management, solutions architecture, consulting, project management or relationship management
Understanding of attack surface management and related concepts including but not limited to Internet Protocol (IP), DNS, Certificates, CVEs, Services, network ports/protocols
Experience with Python, REST APIs, and/or networking
Strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences
Intellectually curious and quick to learn new technical topics
Possess problem-solving skills with the ability to solve for moderate complexities where analysis of situations or data requires a review of a variety of factors
Exercises judgment within defined procedures and practices to determine appropriate action in prioritizing tasks and handle customer inquiries effectively

Nice to have:

Familiarity with SOC technologies such as SIEM, SOAR and/or EDR is a plus
Current or former Department of Defense or other United States Government security clearance is a plus
Bachelor’s degree in a related field

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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