Customer Success Engineer Job at Cyera (Sydney)

Customer Success Engineer

Cyera

Location:
Australia , Sydney

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

200000.00 - 225000.00 AUD / Year

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Job Description:

We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually.

Job Responsibility:

Serving as the primary technical expert on the Cyera Platform
Establishing yourself as a trusted advisor to customers at all levels
Driving customer adoption through effective onboarding and training processes
Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes
Designing and delivering customized use cases
Proactively ensuring that customers are realizing the full value of their investment
Proactively identifying and resolving any obstacles or blockers
Advocating for the customer's voice and feedback
Utilizing self-paced training resources to support customer education
Troubleshooting and resolving technical issues
Monitoring and reporting on the overall well-being of customers
Collaborating with customers to develop joint success plans
Documenting and sharing best practices
Mentoring other team members
Participating in the interview process
Conducting Quarterly Business Reviews with customers

Requirements:

Associates degree or equivalent experience required
Bachelor’s degree in Computer Science or similar experience a plus
12 years experience in Strong project management skills
A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
Prior experience collaborating with Development teams
Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc.)
Experience with programming or scripting languages and familiarity with APIs and web services
Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred
Prior experience working in a software company in a technical customer-facing role is essential
Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty
Excellent interpersonal and customer relations skills
A clear and concise verbal and written communicator
Proficiency in leading both executive meetings and technical workshops
Ability to work autonomously

What we offer:

Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

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