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Cyera Logo Cyera · IT - Software Development

Customer Success Engineer

Australia, Sydney 200000.00 - 225000.00 AUD / Year · Job Posted February 04, 2026
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Job Description

We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually.

Job Responsibility

  • Serving as the primary technical expert on the Cyera Platform
  • Establishing yourself as a trusted advisor to customers at all levels
  • Driving customer adoption through effective onboarding and training processes
  • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes
  • Designing and delivering customized use cases
  • Proactively ensuring that customers are realizing the full value of their investment
  • Proactively identifying and resolving any obstacles or blockers
  • Advocating for the customer's voice and feedback
  • Utilizing self-paced training resources to support customer education
  • Troubleshooting and resolving technical issues
  • Monitoring and reporting on the overall well-being of customers
  • Collaborating with customers to develop joint success plans
  • Documenting and sharing best practices
  • Mentoring other team members
  • Participating in the interview process
  • Conducting Quarterly Business Reviews with customers

Requirements

  • Associates degree or equivalent experience required
  • Bachelor’s degree in Computer Science or similar experience a plus
  • 12 years experience in Strong project management skills
  • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
  • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
  • Prior experience collaborating with Development teams
  • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
  • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc.)
  • Experience with programming or scripting languages and familiarity with APIs and web services
  • Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred
  • Prior experience working in a software company in a technical customer-facing role is essential
  • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
  • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty
  • Excellent interpersonal and customer relations skills
  • A clear and concise verbal and written communicator
  • Proficiency in leading both executive meetings and technical workshops
  • Ability to work autonomously

What we offer

  • Paid holidays and sick time
  • Health, vision, and dental insurance
  • Life, short and long-term disability insurance
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