Customer Success Engineer Job at Pinecone (New York City)

Customer Success Engineer

Pinecone

Location:
United States , New York City

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Success Engineer (CSE), you'll be the trusted advisor and advocate for our customers, guiding them through the adoption and implementation of our offerings. You’ll work closely with technical stakeholders, ensuring they derive maximum value from our product by deeply understanding their use cases, architectures, and integrations. You’ll partner with Sales, Product, and Engineering to scope solutions, troubleshoot issues, and influence product direction. You’ll also build tooling and processes to shape how we scale our ability to accomplish these goals. Technical fluency, hands-on troubleshooting skills, strong communication, and an AI-first mindset are essential for this role.

Job Responsibility:

Serve as a technical point of contact to guide customers on the path to production while ensuring best practices
Deeply understand user requirements to influence our roadmap and devise short-term solutions to unblock customers
Collaborate with Sales to conduct regular check-ins, architecture reviews, and success planning
Build resources to monitor customer health, proactively unlocking opportunities to address issues and uncover growth opportunities
Troubleshoot issues and provide high-level technical support to top customers
Build processes and capture knowledge to scale and automate support and success initiatives
Provide feedback and contribute (as a developer) to all elements of customer experience

Requirements:

BS in Computer Science or a related technical field or equivalent experience
Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations
Ability to communicate complex technical concepts to both technical and non-technical audiences
Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG
Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions
Proficiency in one or more popular programming languages (Python, JavaScript)

Nice to have:

Proficiency with SQL
Experience with Retool, Datadog, or similar monitoring tools
Experience working with cloud platforms (AWS, GCP, Azure)

What we offer:

Comprehensive health coverage including medical, dental, vision, and mental health resources
401(k) Plan
Equity award
Flexible time off
Paid parental leave
Annual Company Retreat
WFH Equipment Stipend

Additional Information:

Job Posted:
January 23, 2026

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