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Deepgram Logo Deepgram · IT - Software Development

Customer Success Engineer

150000.00 - 195000.00 USD / Year · Job Posted January 31, 2026
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Job Description

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. Our Customer Success team, known as The Heartbeat of Deepgram, sits at the intersection of customers, product, and growth. Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion. As a Partner Success Engineer, you will nurture and grow relationships with strategic customers and technology partners, leading initiatives that drive joint adoption, enablement, and measurable business outcomes.

Job Responsibility

  • Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions
  • Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders)
  • Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows
  • Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy
  • Focus on making Deepgram successful in the customer’s environment
  • ensuring products are integrated, enabled, and adopted effectively
  • Continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams
  • Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues
  • Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies
  • Leverage AI to amplify your impact
  • be an expert in how Customer Success can apply AI to drive customer outcomes, surface insights, and improve internal systems
  • Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales
  • Develop and execute structured customer success plans that align business outcomes with Deepgram’s product capabilities
  • Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops
  • Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers
  • Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact)

Requirements

  • 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech)
  • A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth
  • Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers
  • Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts
  • Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations)
  • Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.)
  • Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales)
  • A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand
  • A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics

Nice to have

  • A background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities
  • Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies
  • Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter

What we offer

  • Medical, dental, vision benefits
  • Annual wellness stipend
  • Mental health support
  • Life, STD, LTD Income Insurance Plans
  • Unlimited PTO
  • Generous paid parental leave
  • Flexible schedule
  • 12 Paid US company holidays
  • Quarterly personal productivity stipend
  • One-time stipend for home office upgrades
  • 401(k) plan with company match
  • Tax Savings Programs
  • Learning / Education stipend
  • Participation in talks and conferences
  • Employee Resource Groups
  • AI enablement workshops / sessions
  • Offers Equity
  • Offers Bonus
Deepgram - All Job Offers

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