Customer Success Engineer Job at Deepgram

Customer Success Engineer

Deepgram

Location:

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

150000.00 - 195000.00 USD / Year

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Job Description:

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. Our Customer Success team, known as The Heartbeat of Deepgram, sits at the intersection of customers, product, and growth. Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion. As a Partner Success Engineer, you will nurture and grow relationships with strategic customers and technology partners, leading initiatives that drive joint adoption, enablement, and measurable business outcomes.

Job Responsibility:

Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions
Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders)
Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows
Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy
Focus on making Deepgram successful in the customer’s environment
ensuring products are integrated, enabled, and adopted effectively
Continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams
Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues
Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies
Leverage AI to amplify your impact
be an expert in how Customer Success can apply AI to drive customer outcomes, surface insights, and improve internal systems
Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales
Develop and execute structured customer success plans that align business outcomes with Deepgram’s product capabilities
Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops
Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers
Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact)

Requirements:

7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech)
A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth
Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers
Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts
Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations)
Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.)
Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales)
A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand
A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics

Nice to have:

A background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities
Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies
Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter

What we offer:

Medical, dental, vision benefits
Annual wellness stipend
Mental health support
Life, STD, LTD Income Insurance Plans
Unlimited PTO
Generous paid parental leave
Flexible schedule
12 Paid US company holidays
Quarterly personal productivity stipend
One-time stipend for home office upgrades
401(k) plan with company match
Tax Savings Programs
Learning / Education stipend
Participation in talks and conferences
Employee Resource Groups
AI enablement workshops / sessions
Offers Equity
Offers Bonus

Additional Information:

Job Posted:
January 31, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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