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Customer Success Engineer

Stedi

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Location:
United States , NYC

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

140000.00 - 200000.00 USD / Year
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Job Description:

We're building a new healthcare clearinghouse. Stedi is the world's only programmable healthcare clearinghouse. By offering modern API interfaces alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission-critical transactions. Our clearinghouse product and customer-first approach have set us apart. Stedi was ranked as Ramp’s #3 fastest-growing SaaS vendor.

Job Responsibility:

  • Support new customers from proof-of-concept through production
  • Collaborate with customers via dedicated Slack channels
  • Triage requests from customers who need help utilizing our products or understanding payer responses to claims, remittances, and eligibility checks
  • Identify product gaps and relay those as well-documented issues to our product and engineering teams
  • Contribute to external documentation and internal runbooks
  • Utilize data to improve our ability to proactively anticipate customer needs, track overall customer health, and improve retention

Requirements:

  • Subject matter expertise in revenue cycle management
  • Understanding of the full cycle of how healthcare technology companies run eligibility checks, submit claims, check claim status, and reconcile ERAs
  • Several years working at an RCM company, clearinghouse, or managing RCM inside of a healthcare organization
  • Technical experience using and integrating APIs
  • Familiarity with data formats and standards such as JSON, X12, and other flat file formats
  • Product mindset
  • Exceptional at staying on top of many open threads simultaneously
  • Hyper-responsive, organized, and thorough
  • Deep customer empathy
  • Resourceful, self-motivating, self-disciplined
  • Experience in customer-facing roles: Ideally within customer success, technical support, or adjacent roles
  • Ability to move fast and match pace

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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