Customer Success Engineer Job at Endor Labs (Remote)

Senior Customer Success Engineer

As a Senior Customer Success Engineer, you will be the first point of contact fo...

Location

India , Mumbai

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

Engineering degree (Computer Science preferred)
2+ years of programming experience (API/ Web/ Mobile)
Strong basics and concepts of any programming language
Excellent communication skills & strong customer focus
Proven analytical / problem-solving ability
Ready to work in shifts as per the requirements of the company

Job Responsibility

Provide efficient and accurate technical assistance to ensure customer satisfaction
Provide escalated technical and triage support for other teams
Actively contribute to our online support documentation
Work closely with Engineering, Product, and Customer Success teams
Help define and execute support team processes
Leverage product expertise and technical knowledge to delight customers
Responsible for responding to customer emails and driving excellent customer experience

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high-growth mobile technology space
Innovate at scale, with learning opportunities

Fulltime

Customer Success Engineer

Customer Success Engineer role at Endor Labs, building Application Security plat...

Location

United States , Boston, MA

Salary:

Not provided

Endor Labs

Expiration Date

Until further notice

Requirements

Strong background in software engineering with 4-10 years of experience
Deep understanding of programming languages, application security, and DevOps practices
Demonstrated experience in developing custom technical solutions
Experience in customer-facing roles with ability to handle project-based work effectively
Exceptional communication skills for technical topics
Proactive and anticipatory approach to problem-solving

Job Responsibility

Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle
Serve as primary technical point of contact for customers through pre-sales and post-sales stages
Customize security solutions for sophisticated customer environments
Develop bespoke solutions to meet unique needs
Act promptly on technical issues with advanced troubleshooting skills
Forge lasting relationships with clients
Collaborate with engineering teams to translate customer feedback into product improvements
Champion adoption of robust security practices
Lead and manage technical integration projects

What we offer

Competitive salary
Comprehensive health, dental, vision and mental health plans
401(k) plan
Flexible PTO
Opportunities for co-working and team meetups
Dog-friendly office environment

Fulltime

Manager, Customer Success Engineer

In this role, you will lead a team of Customer Success Engineers responsible for...

Location

United States

Salary:

130000.00 - 160000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3–5 years of people management experience leading technical customer-facing teams
Demonstrated ability to build, scale, and uplevel teams in fast-paced environments
Strong understanding of APIs, data models, data warehouses, integrations, and SaaS architectures
High level of comfort and proficiency in communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering
Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment

Job Responsibility

Lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers through documentation, best practices, and product feedback
Ensure the team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale
Hire, mentor, and develop a high-performing team of Customer Success Engineers
Build a culture centered on accountability, ownership, efficient execution, and clear communication
Establish goals and performance metrics that reflect both customer outcomes and internal process excellence
Develop training, documentation, and structured onboarding to uplevel the team’s technical and customer-facing skills
Ensure your team rapidly unblocks customers across onboarding, adoption, and ongoing usage
Lead complex technical escalations and provide guidance in ambiguous or high-impact situations
Identify patterns across customer engagements and drive improvements in workflows, tooling, and knowledge-sharing

Fulltime

Customer Success Engineer

As a Customer Success Engineer at Quantum Metric, you will help to support a por...

Location

United States

Salary:

90000.00 - 120000.00 USD / Year

Quantum Metric

Expiration Date

Until further notice

Requirements

Past experience developing, implementing, or managing digital solutions
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
Experience with web technologies, analytics, front-end development, and best practices for UX/UI
Development experience with HTML, CSS, and JavaScript
Must exhibit proficiency in JavaScript development
Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
Expert knowledge of browser developer tools to test scripts & diagnose issues
Familiarity with the page load lifecycle & techniques for performance optimization
Strong project & time management skills
Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment

Job Responsibility

Adapt quickly to changing priorities and capable of operating in an ever-changing work environment
Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy
Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases

What we offer

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Healthy Rewards – Discount Programs
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off

Fulltime

Customer Success Engineer

As a Customer Success Engineer at Quantum Metric, you will help to support a por...

Location

United States

Salary:

90000.00 - 120000.00 USD / Year

Quantum Metric

Expiration Date

Until further notice

Requirements

Past experience developing, implementing, or managing digital solutions
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
Experience with web technologies, analytics, front-end development, and best practices for UX/UI
Development experience with HTML, CSS, and JavaScript
Must exhibit proficiency in JavaScript development
Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
Expert knowledge of browser developer tools to test scripts & diagnose issues
Familiarity with the page load lifecycle & techniques for performance optimization
Strong project & time management skills
Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment

Job Responsibility

Adapt quickly to changing priorities and capable of operating in an ever-changing work environment
Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy
Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases

What we offer

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Healthy Rewards – Discount Programs
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off

Fulltime

Customer Success Engineer (Mobile SDK Support)

As a Customer Success Engineer, you will be the first point of contact for any t...

Location

India , Mumbai

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

Engineering degree (Computer Science preferred)
Programming experience (API/ Web/ Mobile) preferably in Android or iOS
Strong basics and concepts of any programming language
Excellent communication skills & strong customer focus
Proven analytical / problem-solving ability
Ready to work in shifts as per the requirements of the company

Job Responsibility

Provide efficient and accurate technical assistance to ensure customer satisfaction
Provide escalated technical and triage support for other teams
Actively contribute to our online support documentation
Work closely with Engineering, Product, and Customer Success teams
Help define and execute support team processes
Leverage product expertise and technical knowledge to delight customers
Responsible for responding to customer emails and driving excellent customer experience

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high-growth mobile technology space
Innovate at scale, with learning opportunities

Fulltime

Senior customer success engineer

Lead a team, grow your expertise, and build cutting-edge solutions in a dynamic,...

Location

Japan , Tokyo

Salary:

8000000.00 - 15000000.00 JPY / Year

Randstad

Expiration Date

February 19, 2026

Requirements

4+ years of experience in enterprise technical support or DevOps, with a focus on cloud infrastructure and data management
Expert knowledge of VMware, Linux, and at least one major cloud platform (AWS, Azure, or GCP)
Strong troubleshooting and problem-solving skills, with the ability to isolate and resolve complex technical issues
Experience with scripting languages (Python, Perl, etc.) and automation tools is highly desirable
Excellent communication and interpersonal skills, with the ability to effectively interact with technical and non-technical audiences
Bachelor's degree in Computer Science, Engineering, or a related field

Job Responsibility

Diagnose and resolve escalated customer issues related to cloud deployments, data recovery, and related services
Provide expert technical support and guidance to clients, ensuring high customer satisfaction
Collaborate with internal teams (engineering, product, etc.) to identify and resolve complex issues
Contribute to the development and maintenance of technical documentation and knowledge base articles
Mentor junior engineers and share your expertise to enhance the overall team knowledge
Proactively identify and address potential customer issues to prevent escalation

What we offer

健康保険,雇用保険
日曜日,土曜日,祝日
15% bonus

Fulltime

Customer Reliability Engineer

As a Customer Reliability Engineer at Endor Labs on our Customer Success team, y...

Location

United States

Salary:

Not provided

Endor Labs

Expiration Date

Until further notice

Requirements

Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices
Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively
A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up
Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences
Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals

Job Responsibility

Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers ensuring swift reproduction and resolution of critical issues
Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues
Provide insight and build closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements
Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful
Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting
Serve as a bridge between the customer and R&D for complex or systemic issues
Document and share solutions for long-term knowledge management and root cause prevention

What we offer

Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans
401(k) plan to support your longterm financial goals
Flexible PTO to maintain a healthy work-life balance
Opportunities for co-working and team meetups to foster collaboration
A dog-friendly office environment for those who love to bring their fur babies along

Customer Success Engineer

Endor Labs

Location:
United States , Remote

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 24, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success Engineer

Senior Customer Success Engineer

Customer Success Engineer

Manager, Customer Success Engineer

Customer Success Engineer

Customer Success Engineer

Customer Success Engineer (Mobile SDK Support)

Senior customer success engineer

Customer Reliability Engineer

Customer Success Engineer

Endor Labs

Location:United States , Remote

Category:IT - Software Development

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 24, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success Engineer

Senior Customer Success Engineer

Customer Success Engineer

Manager, Customer Success Engineer

Customer Success Engineer

Customer Success Engineer

Customer Success Engineer (Mobile SDK Support)

Senior customer success engineer

Customer Reliability Engineer

Location:
United States , Remote

Category:
IT - Software Development

Contract Type:
Employment contract

Job Posted:
March 24, 2025