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The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. The role is perfect for strong team players that want to have impact across the company and with our customers. The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process. Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player.
Job Responsibility:
Work directly with all users to ensure they can get the most value from the platform
Answer questions in Intercom, Slack, on the phone, or through email
Read API documentation
Understand how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...)
Understand the basic building blocks of customers use data
Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations
Pitch in across the organization and wear many hats
Drive an exceptional experience for every user
Play an integral part of the customer journey
Requirements:
2+ years in a customer-facing role
Technical background either through experience or education
Conversant in SQL or willing to learn the basics and a few more advanced topics
Strong discovery and interpersonal skills
Intellectual curiosity, high ambition, and humility
High proficiency in reading, writing, and speaking English
Ability to adapt to an ever-changing work environment
Thorough understanding of the technology industry and its players