Customer Success Engineer Job at Onebrief

Customer Success Engineer

Onebrief

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

150000.00 - 185000.00 USD / Year

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Job Description:

At Battle Road, we’re building the next generation of military modeling and simulation technology through AtomEngine, our modern, game-engine-based platform. We are replacing decades-old legacy systems with a more accurate, flexible, and operationally relevant simulation environment. Our technology is already being used in major U.S. military training exercises and command environments. We are seeking a Customer Success Engineer who wants their technical work to directly influence how military leaders train, plan, and make decisions. This is not a traditional customer success role. This is mission-facing engineering.

Job Responsibility:

Deploy AtomEngine into live military training environments, including classified and air-gapped systems
Configure and adapt entities, behaviors, and operational scenarios to reflect real-world requirements
Troubleshoot technical issues in real time during high-visibility exercises, sometimes in front of large audiences
Stand in front of officers, colonels, and generals to explain system behavior, answer questions, and build trust
Teach technical concepts clearly to mixed technical and non-technical audiences, helping military stakeholders understand not just how the platform works, but why it works
Lead or support training sessions, workshops, and instructional blocks as adoption scales
Engage constructively with key stakeholders and respond to challenging questions with clarity and professionalism
Translate real-world friction into actionable feedback for Product and Engineering
Improve documentation and repeatability so deployments scale over time
Travel up to 50%

Requirements:

3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development
Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems
Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., C#, Python, C++, GDScript, or similar)
Strong systems thinking and understanding of modular, maintainable software design
Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments
Willingness and ability to travel up to 50%
Self-directed and effective in fast-moving, ambiguous environments

Nice to have:

Active Secret or Top Secret security clearance
Prior military experience
Experience presenting or teaching technical concepts to large groups
Experience in modeling, simulation, game engines, or defense-related systems

What we offer:

Equity: Share in the company's success
Flexible Work Environment: Remote-first organization* with flexible work hours and unlimited PTO
Comprehensive Health Coverage: Health, dental, vision, and life insurance
Retirement Plan: 401(k) plan with company match to secure your future
Parental Leave: 8 weeks at 100% regardless of state
Company Retreats: Annual company summit trips
Home Office Budget: $1,000 per year for home office improvements

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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