Customer Success Engineer Jobs

Customer Success Engineer

Preservica

Location:
United States, Boston

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Working closely with new customers and their IT teams across a range of commercial and government sectors, your key role will be the successful uptake and integration of their legacy archive into Preservica’s Active digital preservation solution. You will take the lead in the upload and ingest of large volumes of digitized and born digital content, configuring roles and security and integrating and mapping to catalogs and metadata standards.

Job Responsibility:

Leverage archiving best practices and process frameworks, to drive continual process improvement
Create scripts to support customer specific use cases
Utilize APIs
Stay abreast of trends in digital archiving, data management, technologies, sourcing, policies, procedures, and other external changes that could have an impact on client operations
Achieve high levels of Customer satisfaction in the utilization of our SaaS products
Act as escalation point for all requests and incidents and communicate appropriately to customers and internally

Requirements:

Previous hands-on experience with records management systems or digital archiving solutions or similar
Proficiency in any scripting languages: Python, Bash or similar
Practical understanding of REST, API’s, SDK’s etc
Experience with XML
Familiarity with MODS, METS, PREMIS and other metadata standards relevant to digital preservation and libraries
Strong customer service approach mind-set
Ability to manage change effectively and takes responsibility for the performance and results of people or process
Strong communication and reporting skills
Ability to develop good relationship with stakeholders

What we offer:

Competitive salary and benefits package
Tangible career development opportunities
Dedicated training time to support professional growth

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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