Customer Success Engineer (Mobile SDK Support) Job at CleverTap (Mumbai)

Onboarding Engineer

As an Onboarding Engineer you will be responsible for ensuring the successful Im...

Location

Brazil , Sao Paulo

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

Hands On experience with Mobile App Development (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
Ability to translate and troubleshoot various Scripting Languages
Familiarity or experience Integrating SDK’s
Technical Problem Solving
Understanding of Software Design and Deployment, Database concepts
Understanding of Project Management methods & tools.
Experience Presenting in Portuguese, Spanish and English
Bachelor's Degree in Computer Science or related fields

Job Responsibility

Work Directly with Technical Stakeholders and Development Teams guiding them on their successful integration of CleverTap SDK’s and API’s
Ensure smooth and timely onboarding of tour clients to CleverTap by successful implementation of the CleverTap Platform with a focus on reducing “Time to Value” (TTV).
Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process, campaign creation and successful "Go Live"
Act as a product consultant to your customers: Help define technical solutions and requirements to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity.
Participate in technical discussions with the customer to identify use cases, technical enhancements required in the CleverTap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
Enable, create and sign off campaigns with customers
Maintain Customer Satisfaction through continued Technical Support, Troubleshooting, Solutioning and unblocking Technical Integration Issues

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
Be a part of a global category creator
hyper growth B2B SaaS startup
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success

Fulltime

Technical Support Engineer

As a Technical Support Engineer, you will be a part of the most technical team w...

Location

Romania , Bucharest

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

BS in Computer Science (or equivalent coding bootcamp or technical experience)
2-3 years of professional (or equivalent) experience developing and optimizing web and/or mobile applications, with a focus on performance and scalability
Strong understanding of distributed systems, data structures and algorithms
Professional (or equivalent) experience with any of: Ruby, Rails, Swift, Objective-C, Java, or Kotlin
Professional (or equivalent) experience with APIs, HTML, CSS, and JavaScript
2-3 years of experience supporting technical products, preferably within a SaaS B2B environment
Proficiency in utilizing case management tools, such as Salesforce or Jira Service Desk, to efficiently manage and resolved escalated customer issues
Excellent written and verbal communication skills, with a talent for synthesizing complex ideas into clear, understandable terms for diverse audiences
Outstanding organizational skills, including the ability to thrive in a fast-paced, high-volume environment with shifting priorities – multitasking and performing under pressure are a must
Exceptional analytical, troubleshooting, and problem-solving capabilities

Job Responsibility

Function as the primary technical escalation point for a wide array of customer-facing teams, including Sales, Customer Success, and Technical Support
Investigate and resolve highly technical, escalated customer issues
Review customer SDK integration code
Build custom data export and migration scripts according to customer specifications
Answer complex, nuanced product behavior and bug confirmation questions
Collaborate with the Product Engineering team, serving as a nexus between the two organizations
Acquire mastery over one or more high impact product areas
Apply mastery to building internal tools, fixing bugs, reviewing code written by your peers, and resolving highly complex technical support inquiries
Be a key advisor to the Product team, identifying recurring customer issues and developing product solutions
Share engineering knowledge by crafting in-depth technical troubleshooting guides and knowledge articles

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Senior Developer Support Engineer

Socure is seeking a Senior Developer Support Engineer to lead technical onboardi...

Location

United States

Salary:

120000.00 - 140000.00 USD / Year

Socure

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science or related field (or equivalent experience)
5–7+ years of technical experience including: Mobile development (Swift for iOS
Kotlin/Java for Android)
Hybrid frameworks (React Native, Flutter, Expo)
RESTful API integration and authentication (OAuth, JWT)
Strong debugging skills across mobile, web, and backend integrations
Experience in a customer-facing technical role (developer support, solutions engineering, implementation)
Proficiency with tools like Xcode, Android Studio, Charles Proxy, Postman, and Logcat
Excellent communication skills and ability to explain technical concepts clearly

Job Responsibility

Lead end-to-end implementation of Socure’s APIs, SDKs, and platform configurations across web and mobile
Troubleshoot and resolve integration issues using logs, network traces, and code review
Validate new SDK releases and provide feedback to improve developer experience
Recommend best practices for API usage, mobile integration, and secure deployment
Support technical onboarding by mapping client workflows to Socure’s capabilities
Configure the platform to meet customer requirements and ensure a successful go-live
Provide hands-on support during hyper-care to stabilize integrations and optimize performance
Document implementation details for smooth transition to Customer Success
Deliver technical walkthroughs and integration training for client teams
Contribute code samples, integration guides, and troubleshooting resources

What we offer

Offers Equity
Offers Bonus

Fulltime

Lead, Customer Success

Join us on our exciting journey at Dataroid, the award-winning digital analytics...

Location

Turkey , Istanbul

Salary:

Not provided

Dataroid

Expiration Date

Until further notice

Requirements

6 to 10 years’ of experience in a Technical and/or Business Support function (B2B) dealing with data analysis
Proven experience in leading and inspiring customer-facing teams
Strong data analytics interpretation skills combined with a consultancy mindset to translate insights into customer growth strategies
Strong knowledge of technology, digital and innovation
Knowledge of analytics market, data infrastructure, and Mobile Apps development environments, frameworks, and tools
Familiarity with digital & performance marketing, web & app analytics is preferred
Experience working with, and managing stakeholders, and high-value enterprise customers
Excellent listening, negotiation, and presentation skills
Team player with good interpersonal skills
Passion for supporting client’s growth through digital insights and engagement strategies

Job Responsibility

Develop a deep understanding of our analytics and engagement platform and execute strategic plans that maximize customer growth in global and local markets
Lead and mentor the Customer Success team, ensuring best-in-class service delivery, technical excellence, and continuous development of team members
Build and maintain strong, long-term relationships with clients through proactive support, value-driven communication, and a consultative approach
Work closely with customers to co-create successful use cases that demonstrate business value and support growth
Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies
Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer
Collaborate with product development teams to prioritize and shape the product backlog
Take end-to-end ownership of customers and serve as a single point of contact on customer priorities and troubleshooting and ensure customer issues are resolved
Collaborate with the engineering and product team to set up or configure our software platform as per customers’ requirements
Collaborate with account and business development teams to support market expansions and revenue growth

What we offer

private health insurance
company-supported pension plans
meal vouchers
commute assistance
remote work benefits
a paid day off for your birthday
flexibility of adaptable working hours
online events
inspiring guest speakers
office snacks

Fulltime

Integrations Product Manager

As an Integrations Product Manager at Cresta, you’ll own one of our most strateg...

Location

United States

Salary:

130000.00 - 190000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

Technical Background: Prior working experience in a technical capacity (e.g., Software Engineer / Solutions Architect) or a technical educational background (e.g., Computer Science, Software Engineering)
Project Management: Demonstrated ability to manage complex projects, effectively coordinating multiple internal and external technical teams
Product Leadership: Working experience in product management, specifically leading technical products from conception through launch (ideally at a SaaS company)
Technical Communication: Excellent verbal and written communication skills, with a track record of success in customer-facing roles, including presentations and technical discussions with executives
Stakeholder Management: Ability to build and maintain strong relationships with diverse stakeholders, including internal teams (e.g., Engineering, Sales), customers, and technology partners
High Agency: A proactive, ownership mindset—comfortable working with ambiguity and autonomy at a fast pace

Job Responsibility

Roadmapping: Prioritize CCaaS platforms (e.g., voice, chat, SMS) for Cresta’s AI Agent integrations based on contractual obligations, market traction, and internal requirements
Execution: Lead multiple engineering teams to design scalable implementation approaches, build CCaaS integrations efficiently, and deliver integrations on time to ensure timely launch of AI Agents
Customer Interface: Serve as the liaison between Cresta’s engineering team and the customer’s business and technical teams. This involves running discovery sessions, driving key decisions, and educating customers on Cresta’s integration approach
Product Strategy: Develop strategies (e.g., leveraging MCP, iPaaS) for Cresta AI Agents to integrate quickly and with minimal effort with external systems (e.g., CRMs, homegrown systems of record, airline booking systems) across all verticals
Partnership: Strategize and execute business and technical arrangements with external partners and platforms to accelerate integrations
Developer Experience: Enhance the developer experience for integrating with external systems, with the goal of enabling any Forward Deployed Engineer to complete a new system integration within one day (except CCaaS)
Verticalized Execution: Partner with Forward Deployed Product Managers and the GTM team to prioritize verticals based on the prevalence of systems in those markets. Lead engineering teams to tailor integration approaches and drive actual integrations in the prioritized verticals
SDK: Define the SDK strategy and scope core capabilities to support technical users consuming Cresta’s AI Agent (e.g., in a mobile app)

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Offers Equity

Fulltime

Senior Solution Architect

Senior Solution Architects are key members of the Expert Services team and work ...

Location

United States , Austin; Nashua

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

Documented experience coding with Javascript, HTML, and CSS
Documented experience in backend web development such as Java, Ruby, Node, PHP, C#, or native mobile application development in Android or Objective-C/Swift
Demonstrate functional knowledge of web and mobile application architecture
World-class presentation skills
You feel comfortable leading presentations and demos of our platform to large groups, both technical and non-technical — in person and virtually
You can tie business problems to technical solutions and understand technical value propositions
You have excellent communication skills
You can easily relate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
Experience in a consultative role with clients, partners, management, and peers
A demonstrated and proven capacity to quickly absorb new concepts and technologies

Job Responsibility

Serve as the technical lead and owner of technical deal strategy
Collaborate with Customer Success Managers and Account Executive teams to identify and uncover customer business goals, needs, and pains
Establish credibility and explain our technical approach with Engineering and Product teams
Lead the technical implementation and day-to-day management of POCs, integrated into our customers’ front and backend technology stacks — ensuring early customer success and a long-term business relationship
Prove the technical feasibility of the platform to highly technical and developer audiences
Own responsibilities for designing, building, and maintaining our demo systems, strategies, and resources
Stay on top of industry news, technology products, platforms and partners to ensure you and your team provide and maintain a deep industry and ecosystem expertise
Find ways to continually maximize efficiencies in the technical sales process and support sales efficiency across sales teams and segments
Custom development and launch of new sales products and customer integrations to our internal teams and customer community
Partner closely with our customer success/services teams to ensure continuity of an amazing customer experience — for life

What we offer

We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential
We are dedicated to providing meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment

New

Principal AI Engineer

Lead the evolution of T-Mobile’s Agentic Next Best Action (ANBA) capabilities—po...

Location

United States , Overland Park; Frisco; Bellevue

Salary:

150700.00 - 271900.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Deep expertise in LLM fine-tuning and prompt engineering (e.g., OpenAI APIs, Hugging Face, Anthropic Claude, Google Gemini)
Strong experience with AI orchestration tools (e.g., LangChain, LlamaIndex, vector databases for retrieval augmentation)
Hands-on knowledge of function calling and API-based reasoning models (e.g., using structured outputs to drive automated workflows)
Proficiency in Python and AI development frameworks for building scalable AI applications
Understanding of multi-agent architectures and best practices in agentic AI design
Experience with real-world AI evaluation techniques, including golden sets, synthetic data generation, and interactive testing
Ability to collaborate across teams, working with engineers, product managers, and conversational designers to refine AI-driven solutions
Bachelor's degree in Computer Science, Artificial Intelligence, or equivalent
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Architects agentic AI systems that accomplish sophisticated tasks by invoking AI models as well as internal and third-party tools using APIs, ensuring flawless data flow in production environments
Optimizes performance of agentic AI systems through prompt engineering, fine-tuning and reinforcement learning using T-Mobile’s customer interaction data
Develops and maintains supporting software components and scripts to enable AI model deployment, testing, evaluation and monitoring
Implement retrieval-augmented generation (RAG) techniques to ensure AI responses are contextually accurate and grounded in real-time data
Stay at the forefront of LLM advancements, incorporating the latest techniques in prompt design, few-shot learning, Tool integration protocols like MCP and AI orchestration frameworks like Agent SDK
Collaborates with backend engineers, business experts and conversation designers ensuring AI-driven enhancements are optimally integrated into production environments
Defining success metrics that aligns with business requirements and continuously evaluate and improve model quality based on those metrics
Participates in other duties or projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care

Fulltime

Senior Product Manager, Mobile

Canary Technologies is hiring a Senior Product Manager, Mobile to lead and scale...

Location

United States , New York; San Francisco

Salary:

160000.00 - 220000.00 USD / Year

Canary Technologies

Expiration Date

Until further notice

Requirements

6+ years in Product Management
3+ years working on native mobile apps and/or SDKs
Proven track record shipping high-quality iOS and/or Android features end-to-end with measurable impact
Experience defining and delivering developer SDKs or mobile frameworks with strong docs, samples, and semantic versioning
Familiarity with modern mobile architectures, tooling, and telemetry (e.g., Swift/SwiftUI, Kotlin/Jetpack, Gradle, Xcode, Play Console, TestFlight, Crashlytics)
Strong product sense for mobile UX including performance, accessibility, and offline-first design
Comfort working through mobile platform constraints such as background execution, push notifications, permissions, and app store policies
Ability to create clear API contracts, run RFCs with Engineering, and manage deprecation paths
Data fluency
can instrument event schemas and define KPIs for adoption, stability, and engagement

Job Responsibility

Steward and scale our mobile portfolio: native guest app, Staff App, and developer SDKs, with a clear multi-quarter roadmap
Evolve our SDKs to be even easier to adopt, well-documented, versioned, and observable for reliability
Lead execution on our guest and staff-facing mobile capabilities including authentication, messaging, payments, offline support, and notifications
Partner with Design and Eng to establish mobile UI patterns, accessibility standards, and performance budgets (startup time, bundle size, battery/CPU)
Set quality bars for mobile releases including telemetry, alerting, and crash-free thresholds
partner with QA to scale automated test coverage
Collaborate with Platform, Payments, and Integrations teams to unlock mobile-first experiences powered by Canary’s core services
Drive rollout plans, experimentation, and measurement to improve activation, engagement, retention, and app store ratings
Champion security, privacy, and compliance across mobile (PII handling, PCI concerns, secure storage, secrets, and transport)

What we offer

Canary Days: company wide days off each month
Self Improvement Club: budget for personal goals
Professional Development Chats: budget for cross functional professional development
Travel Reimbursement: stipend for visiting offices in New York, San Francisco or Dallas
Personal Travel Reimbursement: credit for stays at hotels Canary works with
Opportunity to earn a discretionary bonus and/or equity

Fulltime

Customer Success Engineer (Mobile SDK Support)

CleverTap

Location:
India , Mumbai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 26, 2025

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