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Automata Logo Automata · IT - Software Development

Customer Success Engineer (Automation Specialist)

Germany, Frankfurt · Job Posted May 26, 2026
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Job Description

Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab. We work with labs across the world to understand their specific workflows and needs and develop personalised solutions that range from diagnostic, and drug discovery to synthetic biology. Our LINQ platform allows us to simplify everyday automation tasks, while supporting more advanced paths for specialised workflows, in a fast, flexible, and cost-efficient way. We are looking to bring on a contract Customer Success Engineer (Automation Specialist) whose mission is to be lead the technical and scientific solution for our customers. You will act as a bridge between the product and engineering functions and the customer, ensuring they are successful with Automata’s LINQ platform, through configuring their system, building and testing workflows, and training the customer in how to use it. You will live at the intersection of science, hardware and software, responsible for translating complex scientific workflows into technical solutions.

Job Responsibility

  • Assessing, planning and implementing end-end solutions for customers including adapting scientific workflows into functioning solutions across a customer’s hardware and software landscape
  • Supporting the project lifecycle for customers, including developing technical specifications, generating and executing test scripts and training as-needed on the LINQ product or custom solutions provided
  • Acting as a bridge between the pre-sales & delivery teams, supporting scoping and design prior to the point of sale
  • Collaborating closely with product & engineering teams to translate customer requirements into actionable product decisions that generate long term customer success
  • Generating documentation (safety specifications, DFMEA, risk assessments, etc.) for large scale systems

Requirements

  • 4+ years of experience combined in life sciences at the bench or in a customer facing role
  • Experience solving automation challenges within the lab with some Python expertise
  • Demonstrated success understanding highly technical and scientific challenges and effectively communicating a path forward while working with product and engineering teams
  • Located London Area
  • Required travel as-needed for customer projects

Nice to have

  • Experience with developing methods on benchtop lab equipment (ie Liquid Handling Equipment, Plate Readers, Etc.)
  • Experience with engineering automated solutions (specing equipment, building CAD drawings, etc.)
  • Experience with enterprise software platforms, instrument/hardware driver development or integrations with lab systems (ELN, LIMS, etc.)
  • Prior experience with project management tools (Asana, Jira, etc.)
  • Experience in start-up environments
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