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Pure Human Resources Logo Pure Human Resources · Customer Service

Customer Success & Engagement Manager

United Kingdom 45000.00 - 55000.00 GBP / Year · Job Posted February 13, 2026
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Job Description

Following continued growth of its NHS-adopted mental health caseload management and decision-support solution, Holmusk is seeking a passionate and driven Customer Success & Engagement Manager to support successful implementation and adoption across UK mental health services. This role is central to ensuring customers achieve maximum value from Holmusk’s digital solution. You will work closely with NHS managers, frontline clinical teams, and Holmusk’s internal clinical specialists to support training, adoption, and long-term engagement. Reporting directly to the Director of Clinical Engagement, you will play a key role in scaling the solution across NHS Trusts and embedding it into routine clinical practice.

Job Responsibility

  • Drive adoption, engagement, and sustained usage of Holmusk’s digital solution across NHS customer sites
  • Partner with Holmusk’s Clinical Team to deliver training, onboarding, and ongoing support
  • Build strong relationships with NHS operational, clinical, and leadership stakeholders
  • Support change and transformation initiatives to embed the solution into day-to-day workflows
  • Monitor usage, adoption, and outcomes, communicating impact and benefits to stakeholders
  • Contribute to continuous improvement across product delivery, implementation, and customer experience
  • Ensure compliance with data protection policies, processes, and governance requirements
  • Support evaluation and reporting activity to demonstrate measurable improvements in care delivery

Requirements

  • Experience working in or alongside Mental Health Services, ideally within the NHS, private healthcare, voluntary sector, or health technology
  • Background in digital adoption, transformation, implementation, or customer success roles
  • Strong understanding of the pressures facing frontline mental health services
  • Confident engaging, presenting, and collaborating with clinical and operational stakeholders
  • Able to identify and overcome adoption barriers while focusing on measurable patient outcomes
  • Strong organisational and project management skills, comfortable in fast-paced environments
  • High attention to detail with a pragmatic, “can-do” approach
  • Experience working with sensitive data, such as NHS patient information
  • Willingness to travel for customer visits and team meet-ups when required

Nice to have

  • Implementing digital healthcare solutions
  • Working with ISO27001, Cyber Essentials, or the NHS DSP Toolkit
  • Customer solutions, implementation, training, or enablement roles

What we offer

  • Annual performance-based company bonus
  • Generous holiday allowance plus additional company days for national holidays
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