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Notion Logo Notion · IT - Administration

Customer Success Enablement Program Manager

United States, San Francisco 185000.00 - 215000.00 USD / Year · Job Posted February 21, 2026
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Job Description

You’ll be the first Enablement Program Manager embedded with Customer Success as we evolve our Customer Success team to be focused on deeper technical capabilities, higher-impact customer engagement through AI workflow adoption & utilization, and developing scalable and ongoing operating rhythms. In this role, you’ll translate strategy into practical enablement: programs, playbooks, manager toolkits, and training experiences that change behavior in the field. You’ll partner closely with CS leadership and cross-functional GTM stakeholders to ensure our CSMs feel confident, capable, and ready to deliver measurable outcomes for customers.

Job Responsibility

  • Own the end-to-end enablement plan for the evolution of the CS role, translating CS transformation priorities into a clear program roadmap (training, certification, manager activation, reinforcement, etc)
  • Partner with CS leaders and frontline managers to diagnose performance gaps, define the skills/behaviors that matter most, and deliver enablement that drives adoption
  • Design and deliver ongoing and high-quality learning experiences (live sessions, workshops, self-serve modules, in-the-flow resources) with strong facilitation and tight production
  • Build and maintain core CS enablement assets: playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling
  • Establish measurement and feedback loops (readiness, proficiency, adoption, and business impact), iterating based on data and field input
  • Orchestrate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and CX to ensure messaging, process, and tooling changes land smoothly in the field

Requirements

  • 7+ years in Enablement, or a related GTM role (Customer Success, Solutions Consulting, Solutions Engineering, Professional Services, etc.)
  • Proven ability to build and run enablement programs that drive behavior change (not just content creation), including reinforcement and measurement
  • Strong technical depth and comfortability building customer workflows
  • Strong stakeholder management: you can influence leaders, partner deeply with managers, and coordinate cross-functional contributors
  • Excellent facilitation and communication skills (written, verbal, and live training delivery) with high attention to detail
  • You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results

Nice to have

  • Experience supporting CS organizational redesigns (role changes, new coverage models, new operating cadences) and landing them through enablement
  • Familiarity with CS metrics and operating models (NRR/GRR, retention drivers, health scoring, QBRs, success planning) and how to connect enablement to outcomes
  • Experience using Notion and other AI tools
  • Experience with learning platforms and enablement tooling (e.g., WorkRamp/LMS, content hubs, CRM integrations) and building scalable self-serve learning paths
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