Customer Success Enablement Manager Job at 3Shape (Szczecin)

Customer Success Enablement Manager

We are hiring a Customer Success Enablement Manager to own the systems, skills, ...

Location

Salary:

Not provided

MaintainX

Expiration Date

Until further notice

Requirements

3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment
2-4 years of dedicated Enablement, readiness, or field enablement experience
Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes
Experience supporting Mid-Market and Enterprise post-sales teams
Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms
Experience working within an LMS or enablement platform, with WorkRamp experience a plus
Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus
Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus

Job Responsibility

Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey
Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants
Partner with the New Hire University Program Manager to support onboarding and everboarding programs
Create, maintain, and evolve enablement and training resources for the post-sales organization
Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews
Enable Implementation Consultants with structured guidance to drive faster customer time-to-value
Provide one-on-one coaching, feedback, and targeted training to post-sales team members
Analyze performance data to identify knowledge and skill gaps
Drive improvement in key post-sales outcomes such as Net Dollar Retention and churn reduction
Gather and synthesize feedback to continuously evolve training content

What we offer

Competitive salary and meaningful equity opportunities
Healthcare, dental, and vision coverage
401(k) / RRSP enrollment program
Take what you need PTO
A Work Culture where you’ll work alongside folks across the globe that reflect the MaintainX values

Enablement Manager, Customer Success

The CS Enablement Manager is a key partner to our global Customer Success organi...

Location

Canada , Toronto

Salary:

110000.00 - 125000.00 USD / Year

Yotpo

Expiration Date

Until further notice

Requirements

3–5 years of Customer Success enablement or similar post-sales enablement experience, ideally in SaaS
Familiarity with Customer Success methodologies (e.g., value-based success planning, adoption frameworks, health scoring, QBR/EBR best practices)
Experience with enablement and business systems such as Gong, LMS/CMS platforms, and Salesforce
Strong knowledge of recurring-revenue motion dynamics (retention, expansion, churn prevention)
Ability to synthesize complex information and create crisp, relevant enablement for frontline teams
Proven track record designing and executing high-impact enablement programs globally
Comfortable working in a fast-paced, evolving environment with cross-functional stakeholders in multiple time zones

Job Responsibility

Become a subject-matter expert in the e-commerce landscape, Yotpo’s products, value drivers, and customer use cases, translating complexity into scalable enablement that empowers CSMs to influence business outcomes
Deeply understand the Customer Success workflow (shadowing CSMs, Support, AMs, and key cross-functional partners) to ensure training aligns to real-world responsibilities and challenges
Partner with CS leadership to identify skills and knowledge gaps, develop plans to close them, and measure the impact
Design and own onboarding & continuous enablement programs that develop core skills, including proactive account management, risk mitigation, commercial collaboration, and value realization
Standardize and evolve enablement resources such as success playbooks, QBR frameworks, product positioning guides, and consultative guidance tailored by segment and motion
Build interactive learning experiences and hands-on exercises to ensure concepts are applied, not just learned
Leverage insights from Gong and CS data to identify coaching opportunities, refine enablement content, and measure the effectiveness of initiatives—iterating to drive meaningful customer impact, scale, and consistency across the global CS team
Operationalize ongoing product readiness, transforming releases into actionable guidance for customer conversations, adoption, and ROI storytelling
Partner closely with Sales/Revenue and Product Enablement, as well as cross-functional stakeholders, to ensure strong alignment across the customer lifecycle

What we offer

100% coverage of employee medical premiums
90% coverage for dependent/family premiums
100% coverage of employee dental + vision premiums
Comprehensive life and disability insurance
Flexible Time Off (FTO) policy, sick time, and paid holidays
Equity in options
Company sponsored 401K matching
Pre-tax Commuter and Healthcare benefits
Comprehensive paid leave for new parents and Dependent Care FSA
Individualized career development, rewards and recognition

Fulltime

Enablement Manager, Customer Success

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered...

Location

United States , New York

Salary:

110000.00 - 125000.00 USD / Year

Yotpo

Expiration Date

Until further notice

Requirements

3–5 years of Customer Success enablement or similar post-sales enablement experience, ideally in SaaS
Familiarity with Customer Success methodologies (e.g., value-based success planning, adoption frameworks, health scoring, QBR/EBR best practices)
Experience with enablement and business systems such as Gong, LMS/CMS platforms, and Salesforce
Strong knowledge of recurring-revenue motion dynamics (retention, expansion, churn prevention)
Ability to synthesize complex information and create crisp, relevant enablement for frontline teams
Proven track record designing and executing high-impact enablement programs globally
Comfortable working in a fast-paced, evolving environment with cross-functional stakeholders in multiple time zones

Job Responsibility

Become a subject-matter expert in the e-commerce landscape, Yotpo’s products, value drivers, and customer use cases, translating complexity into scalable enablement that empowers CSMs to influence business outcomes
Deeply understand the Customer Success workflow (shadowing CSMs, Support, AMs, and key cross-functional partners) to ensure training aligns to real-world responsibilities and challenges
Partner with CS leadership to identify skills and knowledge gaps, develop plans to close them, and measure the impact
Design and own onboarding & continuous enablement programs that develop core skills, including proactive account management, risk mitigation, commercial collaboration, and value realization
Standardize and evolve enablement resources such as success playbooks, QBR frameworks, product positioning guides, and consultative guidance tailored by segment and motion
Build interactive learning experiences and hands-on exercises to ensure concepts are applied, not just learned
Leverage insights from Gong and CS data to identify coaching opportunities, refine enablement content, and measure the effectiveness of initiatives—iterating to drive meaningful customer impact, scale, and consistency across the global CS team
Operationalize ongoing product readiness, transforming releases into actionable guidance for customer conversations, adoption, and ROI storytelling
Partner closely with Sales/Revenue and Product Enablement, as well as cross-functional stakeholders, to ensure strong alignment across the customer lifecycle

What we offer

100% coverage of employee medical premiums
90% coverage for dependent/family premiums
100% coverage of employee dental + vision premiums
Comprehensive life and disability insurance
Flexible Time Off (FTO) policy
Sick time
Paid holidays
Equity in options
Company sponsored 401K matching
Pre-tax Commuter and Healthcare benefits

Fulltime

Field Enablement Manager - Customer Success

Legora is on a mission: to redefine how legal work gets done. Our AI-native work...

Location

United States , New York City

Salary:

140000.00 - 160000.00 USD / Year

Legora

Expiration Date

Until further notice

Requirements

5+ years of experience across post-sales or customer-facing roles—such as Customer Success, Account Management, Customer Operations, Solutions Consulting, or similar positions where you’ve supported customers and translated complex workflows into scalable systems
Experience in Enablement, Revenue Programs, or GTM Operations at high-growth B2B SaaS
A builder with strong systems-thinking: you know how to take ambiguity and transform it into structured, scalable programs
Exceptional communicator with the executive presence to partner with senior leadership and the EQ to collaborate across technical and GTM teams
Proven track record of designing programs that drive measurable outcomes and enable teams to operate at a higher level

Job Responsibility

Build & Scale Customer Success Programs
Partner With Cross-Functional Leaders
Operationalize the Customer Success Function
Drive High-Impact Moments

What we offer

Offers Equity
medical, dental, and vision coverage
flexible paid time off plus company holidays
a 401(k) with company match and automatic enrollment

Fulltime

Customer Success Enablement Program Manager

You’ll be the first Enablement Program Manager embedded with Customer Success as...

Location

United States , San Francisco; New York

Salary:

185000.00 - 215000.00 USD / Year

Notion

Expiration Date

Until further notice

Requirements

7+ years in Enablement, or a related GTM role (Customer Success, Solutions Consulting, Solutions Engineering, Professional Services, etc.)
Proven ability to build and run enablement programs that drive behavior change (not just content creation), including reinforcement and measurement
Strong technical depth and comfortability building customer workflows
Strong stakeholder management: you can influence leaders, partner deeply with managers, and coordinate cross-functional contributors
Excellent facilitation and communication skills (written, verbal, and live training delivery) with high attention to detail
You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results

Job Responsibility

Own the end-to-end enablement plan for the evolution of the CS role, translating CS transformation priorities into a clear program roadmap (training, certification, manager activation, reinforcement, etc)
Partner with CS leaders and frontline managers to diagnose performance gaps, define the skills/behaviors that matter most, and deliver enablement that drives adoption
Design and deliver ongoing and high-quality learning experiences (live sessions, workshops, self-serve modules, in-the-flow resources) with strong facilitation and tight production
Build and maintain core CS enablement assets: playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling
Establish measurement and feedback loops (readiness, proficiency, adoption, and business impact), iterating based on data and field input
Orchestrate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and CX to ensure messaging, process, and tooling changes land smoothly in the field

Fulltime

Customer Success Manager-Manager

We are seeking an experienced individual to lead the end‑to‑end customer success...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

More than six years of experience in an international, customer‑facing Customer Success role
Strong telecom product knowledge (at least one product line such as fixed, mobility, security, IoT, SaaS, Cloud, MPN, or unified communications)
ITIL 4 certified with strong understanding of the full service lifecycle
Excellent communication and presentation skills with the ability to influence senior stakeholders
Strong understanding of LAN/WAN, MPLS, SD‑WAN, internet access, fixed voice, SDH/DWDM, and related technologies
Experience engaging and managing vendors/carriers
Financial acumen with the ability to interpret P&L statements and support account profitability
Skilled in conflict resolution, collaboration, Agile ways of working, and stakeholder influence
Empathetic, adaptable, and committed to delivering exceptional customer experience
Bachelor’s degree in Engineering (essential)

Job Responsibility

Build and maintain strong relationships with global enterprise customers in multiple regions
Represent VOIS in discussions with senior customer stakeholders, ensuring clarity, trust, and excellent service quality
Own customer satisfaction strategy including NPS improvement programmes
Manage Service Reviews (monthly/quarterly), ensuring accurate documentation, action tracking, and reporting
Oversee continuous service improvement initiatives across sell‑build‑run lifecycle
Resolve issues outside standard BAU processes by managing escalations effectively
Maintain accurate service inventories and customer information
Work with operational and enabling functions to ensure fulfilment of contractual commitments
Identify revenue opportunities through upselling, cross‑selling, and footprint expansion
Conduct detailed performance and trend analysis, proposing improvements where needed

What we offer

Opportunity to work with global enterprise customers and cutting‑edge telecom technologies
Exposure to complex service environments and cross‑functional collaboration across regions
Ability to influence strategic customer success outcomes and drive service excellence
Growth opportunities across customer success, service management, and telecom technology domains
Experience working in a dynamic, multicultural, international environment

Customer Success Manager-IOT-Manager

We are seeking a Customer Success professional who will manage long-term relatio...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in customer‑facing international Customer Success roles (6+ years)
Skilled in telecom products such as Fixed Line, Mobility, Cybersecurity, SD-WAN, IoT, SaaS, MPN, Cloud and Unified Communications
ITIL 4 certified with strong understanding of service lifecycle management
An effective communicator able to engage confidently with senior customer stakeholders
Technically sound in networking fundamentals (SDH, DWDM, MPLS, LAN/WAN, Internet, Fixed Voice, SD-WAN)
A collaborative influencer who can work across global teams and resolve conflicts
Commercially aware with the ability to interpret P&L statements
Proficient in data analysis to identify trends and enable decision-making
Adaptable, resilient, and comfortable in dynamic customer environments
Able to mentor others and demonstrate accountability, critical thinking, and strong organisational skills

Job Responsibility

Drive customer satisfaction, retention and experience, ensuring high Net Promoter Scores (NPS)
Manage end-to-end relationships with global enterprise customers across multiple regions and segments including multinational corporations and public sector organisations
Act as the primary point of contact for all service-related discussions with senior customer decision-makers
Oversee contract management, ensuring operational and enabling teams meet all obligations
Analyse service performance, identify gaps, and drive continuous service improvements
Lead monthly and quarterly customer service reviews, maintaining documentation and follow-up actions
Manage service lifecycle across sell–build–run phases
Guide various service and delivery teams in resolving escalations outside business-as-usual processes
Maintain accurate customer and service inventories, updating reports and dashboards as required
Identify opportunities for cross-selling, upselling, and plugging revenue leakages

What we offer

Opportunity to work with global enterprise customers and develop deep expertise across telecom and digital services
Exposure to senior-level stakeholder management and strategic customer engagement
Experience in contract governance, service reviews, and P&L-linked decision-making
Involvement in digital transformation initiatives and modernisation of service reporting
Growth through collaboration with cross-functional teams across multiple countries

Senior Customer Success Manager

Luma's mission is to build multimodal AI to expand human imagination and capabil...

Location

United States , New York

Salary:

124000.00 - 155000.00 USD / Year

Luma AI

Expiration Date

Until further notice

Requirements

5–8 years of relevant experience in Customer Success, Account Management, Strategic Accounts, or a closely related client-facing function, with a track record of owning complex, high-value customer relationships
A senior IC who has demonstrably led scoped projects or workstreams with minimal oversight and meaningful cross-functional impact
Capable of informally mentoring and upleveling junior teammates — through coaching, reviewing their work, modeling craft, and pulling them through hard situations
Strong systems thinker: can spot patterns across accounts, design processes that scale, and integrate CS work into the broader product and GTM architecture
Hands-on operator at heart — still motivated to roll up your sleeves and run the work, not just direct it
Exceptional communicator who can navigate executive conversations, hold the room with technical partners, and translate customer feedback into clear, actionable input for Product and Engineering
Comfortable operating with high autonomy in an ambiguous, fast-evolving environment
Strong sense of ownership and judgment — you make the call when the playbook does not exist, and you escalate cleanly when it should

Job Responsibility

Own a portfolio of Luma's enterprise accounts, driving adoption, retention, and expansion with minimal oversight
Build and maintain executive-level relationships within your accounts — operating as a strategic advisor, not just a point of contact
Run the full enterprise CS motion: structured onboarding, success planning, executive business reviews, renewal management, and expansion identification
Lead scoped customer success initiatives end-to-end — executive business review programs, customer health frameworks, onboarding journeys for new customer segments, technical enablement programs
Informally mentor and coach CSMs through account reviews, customer escalations, and day-to-day craft — modeling what great looks like without formal management accountability
Serve as a senior voice of the customer to Product, Engineering, Research, and GTM leadership — synthesizing patterns across accounts into clear, prioritized input that influences roadmap and strategy
Diagnose and resolve complex, ambiguous customer problems where no established playbook exists — and codify the resulting solutions into repeatable practices for the team
Define and refine core CS processes — account segmentation, success planning, QBRs, renewals, escalation paths — as the function scales
Partner cross-functionally with Sales, FDC, Solutions, Product, and Engineering to integrate CS work into Luma's broader GTM motion
Run point on high-stakes customer escalations and executive-level relationships, including technical deep dives and strategic alignment conversations

Fulltime

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Customer Success Enablement Manager

Job Description

Job Responsibility

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