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Customer Success Enablement Manager

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MaintainX

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Job Description:

We are hiring a Customer Success Enablement Manager to own the systems, skills, and standards that enable our post-sales teams including Customer Success and Professional Services to deliver consistent value, faster time-to-value, and measurable customer outcomes at scale. This role sits at the intersection of Customer Success, Professional Services, Product, and Revenue Enablement and owns post-sales enablement strategy end-to-end.

Job Responsibility:

  • Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey
  • Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants
  • Partner with the New Hire University Program Manager to support onboarding and everboarding programs
  • Create, maintain, and evolve enablement and training resources for the post-sales organization
  • Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews
  • Enable Implementation Consultants with structured guidance to drive faster customer time-to-value
  • Provide one-on-one coaching, feedback, and targeted training to post-sales team members
  • Analyze performance data to identify knowledge and skill gaps
  • Drive improvement in key post-sales outcomes such as Net Dollar Retention and churn reduction
  • Gather and synthesize feedback to continuously evolve training content
  • Champion thoughtful adoption of AI-driven tools
  • Measure the impact of enablement programs

Requirements:

  • 3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment
  • 2-4 years of dedicated Enablement, readiness, or field enablement experience
  • Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes
  • Experience supporting Mid-Market and Enterprise post-sales teams
  • Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms
  • Experience working within an LMS or enablement platform, with WorkRamp experience a plus
  • Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus
  • Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus

Nice to have:

  • Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus
  • Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus
What we offer:
  • Competitive salary and meaningful equity opportunities
  • Healthcare, dental, and vision coverage
  • 401(k) / RRSP enrollment program
  • Take what you need PTO
  • A Work Culture where you’ll work alongside folks across the globe that reflect the MaintainX values

Additional Information:

Job Posted:
February 18, 2026

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