Customer Success Employee Job at Breeze

Customer Success Manager Intern

You will learn the ropes of providing exceptional coaching support to our organi...

Location

United States , San Diego

Salary:

30.00 USD / Hour

GoFundMe

Expiration Date

Until further notice

Requirements

Ownership: Approach all escalations, tickets, projects and areas of involvement with an entrepreneurial mindset
Emotional resilience: Demonstrate the ability to remain positive and recover quickly from setbacks
Empathy and emotional intelligence: Show genuine understanding and concern for the needs and feelings of both customers and fellow employees
Eager to learn from experimentation: Actively engage in experimenting with new approaches to solving customer issues or improving work processes
Embrace change: Adapt to new processes and environments with a constructive and flexible attitude
Team player: Work cooperatively and effectively within the team
Genuine interest: Display a sincere curiosity and interest in learning about GoFundMe and the unique challenges faced by the customer personas and markets we support
Intentional and proactive communicator: Communicate clearly and effectively
Phone skills: Proficient in phone skills including coaching customers over the phone and problem solving live
Familiarity with internal tools: Develop an understanding of internal tools such as Google Sheets and Zendesk

Job Responsibility

Coach GoFundMe fundraiser organizers to have the most successful fundraiser they can
Participate in handling customer queries through multiple channels, including email, text and phone, focusing on technical concerns and custom coaching advice
Opportunity identification: Begin to recognize customer needs and feedback during interactions, aiming to identify basic opportunities for business development or support enhancements
Learning and development: Engage in continuous learning to develop your knowledge in effectively advising organizers
Project management assistance: Participate in internal projects under supervision, performing tasks that contribute to team efficiency and customer satisfaction
Lead generation: Run a personalized outreach campaign to a strategic set of customers to develop new leads & opportunities for the Customer Success team to engage with
Metrics Tracking: GDV Supported: Coach organizers on best practices to increase their fundraiser success and therein GDV
Fundraisers coached: Maintain assigned coaching volume that strikes a balance across quality and efficiency
Communications team collaboration: Coach organizers in meaningful ways to improve fundraiser quality to be passed to Comms to be ‘pitchable’ or ‘shareable’ for amplification

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs
Volunteering and Gives Back programs

Fulltime

Strategic Customer Success Manager

Atlassian is looking for a Strategic Customer Success Manager, Korean Speaker. A...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Success or Account Management at a 10k employee company, with a track record managing strategic customers with a complex SaaS product portfolio
experience establishing yourself as a trusted advisor with customer partners to guide outcomes
experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs
collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience
experience balancing a book of business in a customer-facing environment
problem-solving skills and a customer-centric mindset
experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Job Responsibility

Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint
mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate
be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers

What we offer

Health coverage
paid volunteer days
wellness resources

Fulltime

Enterprise Customer Success Manager

LearnUpon is looking for a Enterprise Customer Success Manager to join our team....

Location

United States , Salt Lake City

Salary:

Not provided

LearnUpon

Expiration Date

Until further notice

Requirements

Drive and energy
you enjoy the challenge of working in a fast-paced, high-growth environment
Self-motivation with a high attention to detail and ability to multitask
Great account management and problem solving skills
Collaborative working practice and a strong focus on open communication
A strong track-record of success in past roles working with enterprise customers and developing trusted, consultative relationships
Good judgment in analysing information to make confident decisions
3-5 years consulting, account management or customer success experience, preferably in software
Excellent communication and presentation skills, the ability to leverage different communication channels including in person, email, and webinar
Excellent organizational skills and the ability to focus on current customer needs while anticipating future opportunities

Job Responsibility

Learn the full range of LearnUpon technology to be able to identify how this fits our customer’s needs
Manage a book of high-value enterprise customers within the Enterprise Success team
Partner closely with enterprise customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their goals using LearnUpon
Partner with Onboarding Specialists to ensure a seamless transition post-launch
Ensure customers identify goals and metrics for their learning programs and guide and advise them to meet those goals
Identify opportunities for customers to expand the value they get from LearnUpon e.g. other departments or use cases to train both employees and customers
Be the voice of the customer for our product development team to help make LearnUpon even better
Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line

What we offer

Competitive salary and company ESOP
Comprehensive private health insurance scheme and 401k
25 days PTO + 1 annual company wellness day off
Work in a fun and supportive environment with regular team events
Excellent career progression

Fulltime

Senior Manager Customer Success

We are looking for a highly motivated and entrepreneurial Senior Manager, Custom...

Location

United States

Salary:

120000.00 - 150000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
Excellent communication, relationship-building, and storytelling skills
Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
Experience wearing multiple hats, including success, light marketing, and growth enablement
Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
Strong organizational and prioritization skills
Bachelor’s degree required
MBA or advanced degree a plus

Job Responsibility

Manage and Grow Partner Relationships: Own and manage EarnIn’s B2B portfolio of existing Employer partners, ensuring high levels of satisfaction, adoption, and measurable partner value
Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
Drive Growth and Adoption: Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
Drive marketing initiatives within existing portfolio companies to boost EarnIn awareness and usage
Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
Drive the growth of the business by engaging with prospective partners
Build for Scale: Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes

What we offer

equity
benefits

Fulltime

Organizational/Industrial Psychologist – Customer Success

MantraCare is hiring an Organizational/Industrial Psychologist – Customer Succes...

Location

India , Delhi

Salary:

40000.00 - 50000.00 INR / Month

MantraCare

Expiration Date

Until further notice

Requirements

Master’s or Doctorate degree in Organizational Psychology
3+ years of experience in customer success or psychology
Strong communication and analytical skills

Job Responsibility

Provide psychological insights to improve client success and retention
Work with teams to design and implement customer success strategies
Conduct assessments and provide solutions to improve employee and customer satisfaction
Analyze client data to optimize strategies and improve outcomes

What we offer

Meaningful Impact – Use behavioral science and psychological insights to drive client success and satisfaction across our wellness programs
Delhi Office Location – Work from the heart of Delhi, collaborating in-office with diverse teams and real clients
Growth & Learning – Gain exposure to advanced assessments, behavioural data analytics, and client strategy—ideal for stepping into senior psychologist or leadership tracks
Collaborative Culture – Join a team of psychologists, client success professionals, product specialists, and wellness experts where your voice matters
Purpose-Driven Work – Be part of a company dedicated to improving mental health and organizational wellness globally—your work will influence both individuals and organizations

Fulltime

Customer Success Manager

LearnUpon is looking for a Customer Success Manager to join our team in Sydney. ...

Location

Australia , Sydney

Salary:

Not provided

LearnUpon

Expiration Date

Until further notice

Requirements

Ability to maintain motivation and positivity in a fast-paced, changing environment
At least two year experience in a Customer Success Team or equivalent role
Strong drive for results, while retaining a focus on consistently delivering a great customer experience
Collaborative working practice and a strong focus on open communication, ensuring that customers needs and opportunities are clear across the business
Get-it-done mindset: not afraid to roll up your sleeves, find and research a creative solution or share ideas around improvements
Excellent communication skills, attention to detail, and the skill of dealing with ambiguity
Aptitude and curiosity learning new technologies
Proficiency using Salesforce or a similar CRM system
Creative and analytical thinker with strong problem-solving skills
Experience working cross functionally with a team spanning multiple time zones

Job Responsibility

Manage a book of business across the APAC region, supporting customers up to $75k ARR or 7,500 employees
Focus every interaction on the results customers need from LearnUpon and how we help them discover, deliver, measure, and materialize those results
Provide a LearnUpon customer experience consistent with our values
Manage implementation engagements with new customers to ensure they start strong with LearnUpon
Train admins on best practices, workflows, and platform setup while serving as an ongoing resource
Collaborate with Support on migrations/integrations and ensure customers complete thorough testing before launch
Drive growth and renewal through a consistent cadence: Executive business reviews (1-4 per year per customer), Regular touch points (weekly-quarterly, based on customer needs), Renewal forecasting and planning, Expansion prospecting, opportunity creation, and pipeline management
Collaborate closely with colleagues in Sales and Business Development to support shared customer goals
Support internal teams by collaborating on solutions, advising on escalations, and contributing to team and company OKRs
Develop a personal career path that includes continuous learning

What we offer

Competitive salary and company ESOP
Private health insurance contribution & superannuation retirement program
25 days annual leave + 1 annual company wellness day off
Work in a fun and supportive environment with regular team events
Excellent career progression

Customer Success Coordinator

We are seeking a highly skilled and dedicated Customer Success Coordinator with ...

Location

United Kingdom , London

Salary:

Not provided

AltoVita

Expiration Date

Until further notice

Requirements

2+ years of experience in corporate housing, global mobility or relocation
1+ year working on housing association requests ( not mandatory )
Comfortable working in a fast-paced and entrepreneurial environment
Ability to work well under pressure and handle high-stress situations with calm and professionalism
Strong problem-solving skills and ability to think on your feet
Self-motivated, proactive and results-driven

Job Responsibility

Manage incoming accommodation requests and present Housing Associations and their clients with personalized housing options through AltoVita's proprietary enterprise software
Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
Manage incoming guest arrivals & coordinate check-in instructions, in house assistance and assist with transportation where necessary
Liaising with suppliers and housing associations for any escalations
Build a good relationship with the Housing Association employees, along with other key clients
Support reporting on conversion figures and identify opportunities for improvement
To maintain the positive engagement with hospitality partners (serviced apartments & hotels) and participate in supplier meetings, or trainings to reflect Housing Associations requirements when necessary
To participate in property inspections to gain an in-depth understanding of properties quality, when required
Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region

What we offer

A team that will always put you first
Incredible opportunities for growth and career advancement
A fully-remote working environment
Dedicated Client Portfolio
Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
A work-from-home allowance to get your home-office set up
A generous vacation package so you can recharge or explore

Fulltime

Manager, Success Strategy

We are seeking a highly motivated and experienced Manager, Success Strategy, to ...

Location

United States

Salary:

123300.00 - 193875.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success, strategy, or a related field
At least 3 years in a leadership role
Proven track record of developing and executing successful customer success strategies
Strong analytical skills with the ability to interpret complex data and make data-driven decisions
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
Demonstrated ability to lead and inspire high-performing teams
Experience with Atlassian products and a strong understanding of the software industry is a plus
Passion for customer success and a deep commitment to driving customer outcomes
Multi-product experience
Experience in complex & matrixed organizations

Job Responsibility

Develop and implement comprehensive enterprise customer success strategies that align with Atlassian’s business goals and customer needs
Identify opportunities for improvement and innovation in our customer success processes and practices
Gather and analyze customer feedback, usage data, and market trends to gain insights into customer behavior and preferences
Lead, mentor, and inspire a team of customer success strategists
Design and oversee programs and initiatives to engage customers at key points in their journey
Partner with CS Leadership, Product, Sales, Marketing, and Support teams to align customer success initiatives with broader company objectives
Establish and track key performance indicators (KPIs) to measure the effectiveness of customer success programs
Stay current with industry trends, best practices, and emerging technologies in customer success
Develop and implement frameworks to monitor and improve customer health scores

What we offer

Health and wellbeing resources
Paid volunteer days
Eligible for benefits, bonuses, commissions, and equity

Fulltime

Customer Success Employee

Breeze

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

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Job Posted:
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