Customer Success Employee Job at Breeze

Business Program Manager - Employee Experiences Global Customer Success

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

United States , Redmond

Salary:

96500.00 - 206400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
Master's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
Excellent communication and stakeholder management
Experience in negotiating and managing vendor/instructor relationships

Job Responsibility

Lead strategic, employee centric communications that elevate the end-to-end employee experience across Customer Success, translating business priorities, change initiatives, and leadership direction into clear, engaging, and human centered narratives
Own and evolve communications for employee recognition and awards programs
Partner closely with senior leaders and cross functional stakeholders to shape storytelling that reinforces culture, belonging, purpose, and appreciation
Develop and deliver executive ready messaging that support employee engagement moments
Lead with an AI first communications perspective
Apply strong judgment and decision making to prioritize communications, define success criteria, anticipate employee impact, and proactively manage risks, dependencies, and change fatigue
Drive integrated, multi channel execution across email, Teams, Viva Engage, presentations, and live moments
Use data, insights, and employee feedback to measure effectiveness, identify opportunities to improve reach and engagement, and continuously refine recognition and employee experience communications
Model informal leadership and influence without authority
Operate independently with limited supervision, owning complex, high visibility communications initiatives

What we offer

Certain roles may be eligible for benefits and other compensation

Fulltime

New

Customer Success Enablement Manager

As Enablement Manager, Global Customer Success, you will own the enablement stra...

Location

Poland , Szczecin

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

5+ years of experience within Enablement, Learning & Development, Customer Success, Sales Enablement, or a related field
Proven experience designing and delivering onboarding, training, and capability development programs for customer-facing teams
Experience supporting organizational change, process adoption, and business transformation initiatives
Strong stakeholder management skills with the ability to influence across functions and leadership levels
Excellent communication, facilitation, and presentation skills
Strong analytical mindset with a focus on measuring impact and driving continuous improvement
Fluent in English, written and spoken

Job Responsibility

Define and continuously evolve the Customer Success enablement strategy aligned with business priorities and customer experience objectives
Design and manage global onboarding programs that accelerate time-to-productivity for new employees
Develop and deliver learning programs, certifications, workshops, and role-based development pathways
Partner with business leaders to identify capability gaps and translate business requirements into targeted learning initiatives
Drive readiness and adoption for new processes, tools, systems, products, and customer programs
Establish and maintain knowledge repositories, playbooks, best practices, and enablement resources
Measure enablement effectiveness and continuously improve programs based on business outcomes, employee feedback, and performance data

What we offer

Private healthcare (Luxmed) with extended dental package
Fresh fruits and healthy lunches at a symbolic cost (2 PLN)
Company-sponsored group life insurance plan (UNUM), including a free standard coverage package
Access to a comprehensive health and wellbeing program
Language courses with qualified teachers
A modern office with relax zones in Szczecin
A vibrant, international environment with skilled and collaborative colleagues

Fulltime

Director, Customer Success

Are you a seasoned customer success leader with a passion for building relations...

Location

United States , Boston

Salary:

112000.00 - 204000.00 USD / Year

SOPHiA GENETICS

Expiration Date

Until further notice

Requirements

Advanced degree in Life Sciences, Business, or a related field (PhD and/or MBA are a plus)
8+ years of professional experience in strategic management and consulting
life sciences, diagnostics, or medtech highly desirable
2+ years of people management experience
Complete fluency in the local language with excellent written and oral English
additional languages are a plus
Proven ability to solve complex problems and create engaging presentations that drive change
Self-motivated, positive, and passionate with a strong work ethic
Team-oriented with a multicultural, open mindset
Strong coordination and communication skills, both written and oral

Job Responsibility

Define and optimize the path for customer success
Define and deploy the vision of a "red carpet" customer experience aligned with global strategy
Develop and execute success plans that outline how SOPHiA GENETICS addresses customer needs and measure performance against KPIs
Supervise the region and build engagement strategies with customers and channel partners using a consultative approach
Ensure the team acts transparently, providing value and creating a virtuous circle that guarantees mutual success
Analyze regional sales data and present commercial strategy to senior leadership
Coach the team to develop customer loyalty and minimize churn through active listening
Support the team in mediating between customer requests and the company's vision
Drive product adoption, deliver a positive customer experience, and fuel growth through gross renewals and net retention
Reach or exceed regional revenue targets

What we offer

Outstanding Medical, Dental & Vision with 90% Employer Contribution
Company matched 401K at 4%
Company-paid short & long-term disability insurance
FSA commuter benefits
20 Days PTO, increasing to 25 with tenure
5 Days Sick and 14 Public Holidays
Free EAP

Fulltime

Customer Success Manager

The Customer Success Manager plays a crucial part in driving our mission to revo...

Location

Spain , Madrid

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Results orientation: Always has the result in mind and works to that end. Able to gain results both individually and within a team
Customer orientation: Maintains a commitment to customers, clients and employee colleagues providing them with a positive and supportive experience. Collaborative with a high level of engagement and customer service
Stakeholder management: Values feedback and insight from others
proactively ensures leadership is up to date, and supports activities and initiatives through active and conscious communications
Problem-solving: Able to look for innovative, creative solutions to routine and new challenges. Willing to share results. Uses all types of resources available to resolve issues
Attention to detail and organization: Maintains detailed records, information and organizes it in such a way that supports the organization and employee's needs
Technologically savvy: Able to work with, understand and embrace changes in technology
Ethical conduct: Takes accountability for decisions and makes decisions that clearly adhere to industry regulations and an ethical standard

Mgr, Customer Success Engineering

The Manager, Cortex Cloud Consulting Services, is responsible for building and s...

Location

United States , Austin

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of professional services and customer escalations experience, with least 3+ years in a management role
Go-To-Market & Post-Sales commercial sales mentality, including comfort with owning and growing customer relationships
Demonstrated ability to lead development of best in class deployment & adoption methodology, with track record of driving renewals & product expansion
Experience working with professional services platforms and working cross-functionally with other GTM organizations like Sales, Sales Operations, Engineering and Product Management
Skilled in customer escalations with experience in account management and project management
Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Strong understanding of security principles, vulnerability management, and industry best practices
Practical experience with public cloud platforms, preferably Azure, Google Cloud, and AWS
Expertise with container technologies, such as Docker
Experience with CI/CD tools, examples include Jenkins, Github Actions, or Gitlab

Job Responsibility

Drive customer success strategies to help customers achieve adoption and expertise with the platform and technology
Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization, in collaboration with the broader ecosystem of Technical Services teams in Palo Alto Networks
Evolve and optimize the customer journey, including onboarding, implementation, growth strategy, and methodology
Set performance targets for the Technical Services organization based on deployment, adoption, and consumption of our products
Oversee the creation of enablement and skill set development for the teams
Develop the Cortex and Prisma Cloud Services roadmap
Collaborate heavily with Support, Sales and Product Management functions
Establish the Customer Success Manager/Engineer role as a trusted advisor
Build out customer health monitoring and reporting
Manage line-level managers and more tenured employees on the team

Customer Success Supervisor

WorkMax A Foundation Software company, is the brainchild of construction profess...

Location

United States , Payson

Salary:

Not provided

Foundation Software

Expiration Date

Until further notice

Requirements

Proven ability to coach a team to provide top-level support to customers
Excellent communication and critical thinking skills
Superior organizational skills and the ability to work multiple projects simultaneously
Ability to independently address complex situations while following established protocols
Capacity to coach and hold the team accountable to KPIs and goals established for the department
Salesforce or other CRM software knowledge
Excellent communication and presentation skills, with the ability to engage and motivate diverse audiences
Ability to work collaboratively in a team-oriented environment
Creative problem-solving skills and a proactive approach to continuous improvement
Basic computer and keyboarding skills, and the ability to navigate through a Microsoft Windows application

Job Responsibility

Consistently mentoring the team of Customers Success Representatives to ensure they continue to grow within the role
Establish recurring one-on-one meetings with each Customer Success Representative
Assist in development and roll out of continuing education for the Customer Success team
Serve as the point of escalation for Customer Success Representatives on their team to ensure all matters are addressed appropriately
Collaborate with management on performance, training and growth opportunities arise for members of the Customer Success team
Create consistent email communication templates and content to assist customers along their customer journey
Identify gaps in process and identify solutions to ensure proper customer engagement from the Customer Success team
Evaluate the effectiveness of Customer Success practice through customer feedback and adjust as needed
Assist in the development of onboarding materials for new Customer Success Representatives
Must continue your education with the Software, new modules, and any industry factors required to perform the job accordingly

What we offer

Medical, Dental, Vision, 401K, PTO, employee perks and more

Fulltime

Senior Customer Success Manager

The Customer Success (CS) team at Anaconda is the primary relationship layer bet...

Location

United States

Salary:

96000.00 - 140000.00 USD / Year

Anaconda

Expiration Date

September 06, 2026

Requirements

6+ years of experience in customer success, account management, or a related field
Demonstrated track record managing large enterprise accounts (10,000+ employees) and a $6M+ book of business with accountability for retention and growth outcomes
Demonstrated ability to build and navigate relationships across complex organizations, including VP and C-suite stakeholders
Proficiency with CS platforms, CRM tools, and health scoring methodologies to drive data-informed account management
Prospecting and outreach acumen — able to research accounts, map key stakeholders, and build pipeline from within your book using tools, data, and creative outreach strategies
Experience working with technical buyers — IT, engineering, security, or data science teams — and the ability to translate technical risk and product capability into clear business impact
Exceptional verbal and written communication skills across all levels of an organization, including executive audiences
Bachelor's degree or equivalent experience

Job Responsibility

Own a portfolio of enterprise accounts ($6M+ book of business)
Build deep relationships across complex organizations
Arrive at every customer interaction with a prepared point of view
Maintain rigorous account documentation
Collaborate with Sales, Product, and Engineering to support customer goals, mitigate risk, and advocate internally
Proactively research and identify new business units, personas, and decision-makers within your accounts
Contribute to playbook development, CS engagement templates, and team best practices
Mentor and coach less experienced CSMs

What we offer

Flexible Vacation Policy
Medical, Dental, and Vision Insurance
Short Term and Long Term Disability
Paid Parental Leave
Monthly Wellness Stipend
Employee Assistance Program and Mental Health Resources
Variable commission
Equity

Fulltime

Customer Success Manager

As Vanta’s central region Customer Success Manager, you will play a pivotal role...

Location

United States

Salary:

134000.00 - 158000.00 USD / Year

Vanta

Expiration Date

Until further notice

Requirements

4+ years of experience in Customer Success at a SaaS company
Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships
Providing top-notch account management and relationship building through various means
Ability to be nimble and agile in an environment where shifting priorities should be expected
Possess clear and thoughtful communication skills, with strong critical thinking ability
Be highly empathetic to customers, with a proven track record of long-term customer retention
Experience with hitting retention targets and creating happy, healthy customers
Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers
Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up

Job Responsibility

Lead all post-sales activities for Vanta’s upmarket customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities
Carry a book of business of ~50 customers ranging 401 to 2000 employee accounts
Partner with Account Managers to drive renewal and expansion opportunities within your book of business
Act as the voice of the customer within Vanta
Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines
Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings
Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
Work cross-functionally to resolve customer business issues and work toward mutual goals

What we offer

Offers Equity
medical benefits
401(k) plan
other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

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Customer Success Employee

Job Description

Job Responsibility

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What we offer

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