Customer Success - EMEA - Strategic Job at ElevenLabs

Senior Customer Success Manager EMEA

As a Senior Customer Success Manager, you will build and nurture long-term relat...

Location

Spain , Barcelona

Salary:

Not provided

Bambuser

Expiration Date

Until further notice

Requirements

5+ years of experience in SaaS and/or eCommerce
3+ years in customer success or client strategy roles
Fluent in Italian, Spanish and English (speaking and writing)
Ability to manage senior-level stakeholders and build strong, strategic relationships
Expertise in creating and delivering data-driven presentations (e.g., QBRs) that demonstrate business impact
Strong problem-solving, analytical, and creative thinking skills
Proficiency with customer success platforms like Salesforce or similar CRMs
A collaborative, proactive approach to achieving client and team success

Job Responsibility

Acting as a strategic partner, offering insights and strategies tailored to clients’ video commerce and ecommerce goals and best practices
Developing detailed business plans with clear goals, timelines, and success metrics
Delivering impactful presentations, such as Quarterly Business Reviews (QBRs), to align objectives and demonstrate measurable results
Providing hands-on training to help clients maximize the value of Bambuser’s tools and solutions
Monitoring account health, addressing challenges proactively, and identifying growth opportunities
Collaborating with Sales during onboarding, renewals, and upselling to ensure a seamless client experience
Documenting key activities and insights in Salesforce to maintain a comprehensive view of account status
Contributing expertise to internal process improvements for onboarding, customer adoption, and overall client success strategies

Director of Customer Success, EMEA

We’re looking for a Director of Customer Success – EMEA to join our global team ...

Location

Israel , Tel Aviv

Salary:

Not provided

Cyera

Expiration Date

Until further notice

Requirements

5+ years of experience leading technical CS, TAM, or Professional Services teams, including experience managing multi-regional teams across EMEA
Served as a Head/Director of CS, or in a similar leadership role, within a B2B SaaS or cybersecurity organization
Strong technical support mindset, with the ability to guide teams through complex troubleshooting, root-cause analysis, and customer escalations
You are comfortable partnering directly with Support and Engineering to resolve critical issues, streamline escalation paths, and ensure a seamless, high-quality customer experience
Excel at building scalable processes, driving adoption, managing renewals, and leading change across complex environments
Thrive in a fast-paced, high-growth, and ambiguous startup environment, making decisions with clarity and confidence
Bring a strong technical orientation, with experience working alongside Product, Engineering, and Architecture teams
Fluent in Salesforce, BI tooling, customer analytics, and data-driven decision-making
A compelling communicator, capable of leading both executive-level business discussions and deep technical workshops
Willing and able to travel 25–50% to engage directly with customers and teams.

Job Responsibility

Lead and scale technical Customer Success teams across EMEA, shaping team structure, methodologies, and execution standards as Cyera expands globally
Develop and operationalize CS infrastructure—including customer journeys, playbooks, QBR frameworks, KPIs, and dashboards—to drive predictable outcomes and organizational alignment
ֿBuild and own a comprehensive renewals strategy covering process design, forecasting, workflows, timelines, and escalations to ensure timely renewals, reduced churn, and strong retention
Collaborate closely with CSEs, Account Managers, and cross-functional leaders to streamline renewals and remove operational friction
Act as a strategic partner to enterprise customers, deepening relationships, understanding business goals, identifying expansion opportunities, and driving measurable value throughout the lifecycle
Monitor customer health, usage patterns, adoption trends, and risk indicators
proactively address issues to prevent escalations and protect satisfaction
Lead cross-functional initiatives to resolve renewal challenges, enhance onboarding and training, optimize support processes, and improve operational efficiency across regions
Partner with Product, OCTO, Sales, SEs, Support, and Services to align priorities, influence roadmap decisions, and ensure seamless customer transitions
Oversee end-to-end CS operations, including onboarding, enablement, engagement, and documentation, implementing best practices and standard operating procedures

Fulltime

Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market

The Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market role ...

Location

Netherlands , Amsterdam

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

English speaking and writing proficiency, French or Spanish as a second language
7+ years experience in related field of Customer Success or Account management with 3+ years experience leading teams within inside sales/account management/customer success
Strong people leader with the ability to create and lead the vision for their team by developing effective sales strategies through strategic engagements with the C-suite
Track record of hitting revenue goals focused on MidMarket Enterprise customers through strategic engagements with the C-suite
3+ years of experience with change management across a complex organization and territory

Job Responsibility

Nurture and motivate team members, providing performance feedback, and facilitating professional growth
Improve sales revenue in assigned territory through strategic customer engagement, focusing on software renewals, platform migrations, plan upgrades, and net-new sales
Collaborate with broader Sales teams(Channel & Advisory) & Post Sales Teams (CSMs) to lead strategies for revenue retention for existing customers and identifying upsell/cross-sell opportunities
Use data to support strategic territory planning with whitespace analysis and install base research
Change management, focusing on translating company wide KRs to team objectives

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Account Executive, Enterprise

At Atlassian, we're motivated by a common goal: to unleash the potential of ever...

Location

United Kingdom , London

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of quota-carrying enterprise software sales experience
experience growing enterprise accounts
extensive experience working with enterprise accounts in EMEA
experience engaging and building C-level and executive relationships, knowledge of a specific vertical appreciated
know how to create alignment and orchestrate internal account teams
experience managing key customer relationships and closing strategic sales opportunities
experience using a CRM to achieve and correlate key performance metrics
lead territory and strategic account plans
experience leading account teams to promote successful customer outcomes
proactively engage with customers with a consultative approach to discovering new opportunities

Job Responsibility

develop and implement named account or territory plans geared at maximising expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success
develop and execute strategic sales plans to achieve company sales goals
identify and qualify leads, build relationships with decision makers, understand customer needs, deliver sales presentations, negotiate contracts, and closing deals
develop relationships with C-level and other executive relationships
understand client needs and propose appropriate solutions to meet those needs
collaborate with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction
negotiate contracts and pricing agreements with clients
provide accurate forecasting and account planning and sales forecasts to management
stay updated on industry trends and competitors to maintain a competitive edge
travel to meet clients and attend industry events

What we offer

health and wellbeing resources
paid volunteer days
wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Customer Success - UK/I - Strategic

This role partners directly with enterprise and strategic customers across EMEA ...

Location

United Kingdom

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the EMEA region
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the EMEA market landscape and cultural nuances
Self-motivated and able to work independently in a remote or distributed team environment

Job Responsibility

Partners directly with enterprise and strategic customers across EMEA to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents
Lead onboarding and long-term adoption across multiple products, advising on platform architecture, integrations, and best practices for deploying ElevenLabs across web, mobile, and backend systems
Analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform
Own commercial outcomes across a defined portfolio of approximately 20 enterprise and strategic accounts
Identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth
Act as a voice of the customer internally, shaping processes, influencing roadmap priorities, and helping define what excellence looks like for Customer Success at ElevenLabs

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success Lead - EMEA

As Luma’s platform adoption accelerates across enterprises and the creative netw...

Location

United Kingdom , London

Salary:

Not provided

Luma AI

Expiration Date

Until further notice

Requirements

5–8+ years experience in Customer Success, Implementation, or Account Management within SaaS, AI or enterprise technology
Strong ability to build trust with both technical teams and business stakeholders
Comfortable working with complex or technical platforms and explaining them clearly
Highly organised with the ability to manage multiple enterprise customer relationships
Someone who thrives in fast-moving, ambiguous environments and enjoys building processes as the company scales

Job Responsibility

Partner with customers to ensure successful onboarding and adoption of Luma’s platform and Luma Agents
Define and track customer success metrics and health signals across different customer segments
Run regular business reviews and strategic check-ins with enterprise customers
Identify opportunities for expanded usage, new creative workflows and additional use cases
Act as the voice of the customer internally, working closely with product and engineering teams
Translate customer feedback into clear product insights and prioritised improvements
Help build the Customer Success playbooks, processes and tooling that will scale with the company

Fulltime

Director, Commercial Customer Success and Account Management - EMEA

Navan is looking for an exceptional Director, Commercial Customer Success and Ac...

Location

France , Paris

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies
3+ years of leadership experience, managing managers or large teams
Proven track record of scaling account management teams and achieving revenue and renewal targets
Strong experience in the travel and expense industry is highly preferred
Expertise with MEDDPICC or Command of the Message methodologies
Exceptional communication and relationship-building skills, including experience engaging with C-level executives
Strong project management, analytical, and problem-solving skills, with a bias for action
Paris-based role (or willing to relocate)
Fluency in English required

Job Responsibility

Scale and lead the Commercial Customer Success segment, building a high-performing team of Customer Success Managers across UK, France and DACH
Own all post-sales activities for Commercial customers, including onboarding, adoption, renewals, upsells and expansion
Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers
Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment
Establish performance goals and KPIs for your team, ensuring accountability and alignment with growth objectives
Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations
Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap
Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion
Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment
Serve as a player-coach, modeling best practices for customer engagement, QBRs, and executive business reviews

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance
Lunches and happy hours

Fulltime

Director, Commercial Customer Success and Account Management - EMEA

Navan is looking for an exceptional Director, Commercial Customer Success and Ac...

Location

Germany , Berlin

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies
3+ years of leadership experience, managing managers or large teams
Proven track record of scaling account management teams and achieving revenue and renewal targets
Strong experience in the travel and expense industry is highly preferred
Expertise with MEDDPICC or Command of the Message methodologies
Exceptional communication and relationship-building skills, including experience engaging with C-level executives
Strong project management, analytical, and problem-solving skills, with a bias for action
Berlin-based role (or willing to relocate)
Fluency in English required

Job Responsibility

Scale and lead the Commercial Customer Success segment, building a high-performing team of Customer Success Managers across UK, France and DACH
Own all post-sales activities for Commercial customers, including onboarding, adoption, renewals, upsells and expansion
Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers
Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment
Establish performance goals and KPIs for your team, ensuring accountability and alignment with growth objectives
Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations
Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap
Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion
Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment
Serve as a player-coach, modeling best practices for customer engagement, QBRs, and executive business reviews

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance
Lunches and happy hours

Fulltime

Customer Success - EMEA - Strategic

ElevenLabs

Location:
United Kingdom

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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