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Customer Success - EMEA - Strategic

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ElevenLabs

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Responsibility:

  • Drive strategic account management: Build and manage high-impact relationships across a book of 20 enterprise and strategic clients, ensuring alignment between customer objectives and product strategy
  • Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple products, ensuring customers achieve meaningful and measurable outcomes
  • Drive multi-product adoption: Analyse customer usage and engagement across our product suite to identify opportunities for increasing adoption, deepening integration, and maximising customer value across our customers business
  • Own commercial outcomes: Manage renewals and expansions across your portfolio, owning key metrics such as Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), and directly contributing to overall company growth targets
  • Shape the CS organization: Partner with CS Leadership and cross-functionally with Engineering, Sales, and other cross functional teams to refine processes, develop scalable solutions, and define best practices that enhance the customer experience
  • Champion customer success excellence: Act as the voice of the customer internally, influencing roadmap priorities and ensuring long-term partnership success

Requirements:

  • 7-9 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment
  • Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products (ideally in AI or related technologies)
  • Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals
  • A builder mindset with a focus on scalable systems, operational excellence, and continuous improvement
  • Exceptional communication and relationship management skills, with the ability to influence stakeholders at all levels of complex organizations
  • Analytical and creative problem-solving abilities, adept at turning insights into strategic opportunities
  • Fluency in English
  • additional languages are an asset
What we offer:
  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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