Customer Success - EMEA - Scale Job at ElevenLabs

Customer Success - Scale - Western Europe

This role partners directly with rapidly growing customers across EMEA to drive ...

Location

United Kingdom

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the EMEA region
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals at scale
Strong automation first mindset - you thrive in delivering a digital customer journey across 150+ accounts and finding ways to personalize at scale
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the EMEA market landscape and cultural nuances
Self-motivated and able to work independently in a remote or distributed team environment
Fluency in English and German or French is required

Job Responsibility

Partner directly with rapidly growing customers across EMEA to drive adoption of the ElevenLabs platform
Administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems
Analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value
Own commercial outcomes across a defined portfolio of approximately 80 accounts
Identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth

What we offer

Innovative culture
Growth paths
Learning & development through an annual discretionary stipend
Social travel through an annual discretionary stipend
Annual company offsite
Co-working stipend

Fulltime

Manager, Customer Success - EMEA

Lead a team of growth Customer Success Managers to deliver successful onboarding...

Location

United Kingdom , London

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

5+ years of experience leading customer-facing teams, preferably in Customer Success or Account Management
A passion for team development, including the ability to define onboarding and ongoing enablement programs
Experience managing customers at scale with complex product requirements and multiple levels of stakeholders
A proven track record of establishing executive-level relationships, navigating issues and escalations and balancing the needs of both the customer and the business
Strong critical thinking and clear communication skills
Demonstrate a history of making decisions using frameworks and backed by data
Thrive in a fast-paced environment and can effectively lead teams through change
Have a deep curiosity about emerging technologies and an enthusiasm for cybersecurity
A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

Job Responsibility

Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability
Influence strategy and design of the customer success methodology, including implementation, adoption, customer value and risk management
Define strategies and coach your team to achieve KPIs, including revenue retention and customer health
Through coaching your team, drive adoption of effective portfolio prioritisation, success planning, risk management and expansion identification
Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills
Partner closely with cross-functional teams, including revenue operations, product, marketing, sales, recruiting and more
Thrive in a fast-paced startup environment and contribute to transformational change

What we offer

Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits for team members who attend the office
Pension matching
25 days of Annual Leave per year and unlimited sick time
8 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

Customer Success Lead - EMEA

As Luma’s platform adoption accelerates across enterprises and the creative netw...

Location

United Kingdom , London

Salary:

Not provided

Luma AI

Expiration Date

Until further notice

Requirements

5–8+ years experience in Customer Success, Implementation, or Account Management within SaaS, AI or enterprise technology
Strong ability to build trust with both technical teams and business stakeholders
Comfortable working with complex or technical platforms and explaining them clearly
Highly organised with the ability to manage multiple enterprise customer relationships
Someone who thrives in fast-moving, ambiguous environments and enjoys building processes as the company scales

Job Responsibility

Partner with customers to ensure successful onboarding and adoption of Luma’s platform and Luma Agents
Define and track customer success metrics and health signals across different customer segments
Run regular business reviews and strategic check-ins with enterprise customers
Identify opportunities for expanded usage, new creative workflows and additional use cases
Act as the voice of the customer internally, working closely with product and engineering teams
Translate customer feedback into clear product insights and prioritised improvements
Help build the Customer Success playbooks, processes and tooling that will scale with the company

Fulltime

Customer Success Manager, EMEA

Enterprise CSMs at Vercel are a critical part of the revenue engine. You own con...

Location

United Kingdom , London

Salary:

Not provided

Vercel

Expiration Date

Until further notice

Requirements

Commercially minded — you understand that CSM exists to produce revenue, not just protect it, and you're comfortable owning consumption targets and being measured on them
Technically confident — you understand modern frontend architecture, CI/CD pipelines, and AI-native development well enough to earn credibility with senior engineers and connect platform capability to real engineering problems
A long-game thinker who builds relationships over months and years, not quarters — comfortable navigating complex, multi-stakeholder enterprise environments with patience and precision
An EBR practitioner — you know how to run executive engagement programmes that go beyond slide decks, building the kind of senior relationships that surface new workloads and drive genuine consumption growth
Energised by organisational complexity — you understand how change happens inside large engineering organisations and know how to build the internal coalition that makes platform adoption stick
Disciplined and structured — you bring rigour to how you manage your portfolio, with a proactive engagement cadence and clear visibility into what's happening across every account
Curious, direct, and opinionated — you push customers toward better architectural and strategic decisions, and you bring genuine enthusiasm for what Vercel's platform makes possible

Job Responsibility

Own consumption targets across a portfolio of Enterprise accounts — tracking platform usage across all products and driving consumption into new teams, workloads, and use cases
Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform — becoming a trusted advisor on long-term frontend and AI infrastructure strategy
Lead Executive Business Reviews as the primary lever for consumption growth — using EBRs to surface new contacts, uncover untapped workloads, and create multi-team alignment around Vercel's platform
Design and deliver internal hackathons and discovery sessions that create first-hand understanding of what's possible — translating executive curiosity into engineering adoption at scale
Drive org transformation programmes with customers, helping engineering leadership redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities
Develop multi-year account strategies that align Vercel's roadmap to customer outcomes — identifying expansion opportunities from a position of genuine insight rather than commercial pressure
Orchestrate cross-functional resources — Solutions Engineering, Forward-Deployed Engineers, Product, and Support — at the right moments to accelerate adoption and remove blockers
Maintain a structured engagement discipline across your portfolio, with clear entry and exit criteria for adoption stages and consistent tracking of executive contacts, active workloads, and consumption signals

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Sales Manager - Customer Success (Higher Education, EMEA)

Mentimeter is an engagement tool with a clear goal in mind. To turn presentation...

Location

Sweden , Stockholm

Salary:

Not provided

Mentimeter

Expiration Date

Until further notice

Requirements

At least 3 years of experience leading a Customer Success team in a commercial environment
Experience as a Sales Manager or CS Manager with clear ownership of retention and expansion
Strong track record of working with goals, KPIs, and performance management
Solid commercial mindset and experience driving growth through existing customers
High ownership, structured leadership approach, and ability to scale ways of working

Job Responsibility

Lead, coach, and develop a team of Customer Success Managers and Relationship Managers
Own team performance across retention, expansion, and customer value
Set clear goals, priorities, and expectations together with your Director and leadership peers
Drive a strong commercial and sales-oriented mindset within Customer Success
Lead regular 1:1s, team meetings, and structured performance follow-ups
Contribute to improving and scaling Customer Success and Higher Education ways of working
Collaborate closely with Sales, Product, Marketing, and other Customer Success leaders

What we offer

Diverse and inclusive work environment
Continuous professional development
Access to a leadership program (including external personal coach)
Relevant education
Career opportunities
Healthy view on work-life balance
Competitive compensation and benefits package, including pension contributions

Customer Success & Renewals Manager, Mid-Market, EMEA

At Harvey, we’re transforming how legal and professional services operate — not ...

Location

United Kingdom , London

Salary:

Not provided

Harvey

Expiration Date

Until further notice

Requirements

Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels
Proven success in owning renewals and commercial conversations, with experience forecasting and mitigating churn risk
Demonstrated ability to ruthlessly prioritize across a wide portfolio and manage competing demands with operational rigor
Strong comfort with ambiguity and a builder’s mindset—able to iterate on processes, pilot new engagement models, and contribute to scalable 1:many initiatives
Results-driven candidates who are able to prioritize competing tasks and demanding customers seamlessly
Team player described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality

Job Responsibility

Scaled Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions
Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily basis as it becomes a “must have” product
Client Relationship Management: Serve as the primary contact for a portfolio of ~90+ mid-market clients, adopting a prescriptive and consultative approach to deliver a superior customer experience
Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long-term mid-market strategy
Post Sale Lifecycle Ownership & Renewals: Manage the entire client lifecycle, including upsells and contract renewals, with a focus on long-term success and value realization
Renewals & Commercial Ownership: Own and forecast renewals, conduct proactive risk mitigation, lead pricing conversations, and ensure successful contract execution
Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI
Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations
Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities
Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services

What we offer

A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive
An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes
A collaborative work environment that promotes growth, learning, and development

Fulltime

Customer Success Manager

We’re hiring a Customer Success Manager to own a large, varied portfolio of Desk...

Location

United Kingdom , London

Salary:

Not provided

Deskpro

Expiration Date

Until further notice

Requirements

3+ years in a B2B SaaS Customer Success Manager or Account Manager role
Strategic Portfolio Ownership: A history of owning a portfolio of strategic, growth and scaled customers representing significant ARR
Growth Mindset: Proven track record of identifying, building and closing expansion opportunities. You don’t just manage relationships
you proactively drive revenue and consistently exceed expansion and retention targets.
Stakeholder Navigation: Experience building deep relationships across the customer organisation, running Success Plans to align product value to their unique goals.
Outcome-Driven Curiosity: A natural inclination to dig deep into customers' business challenges. You don’t just "support" a customer
you ask the right questions to understand their core needs and proactively showcase how Deskpro delivers measurable value.
Risk Management: High proficiency in monitoring health indicators to mitigate churn
with the professional judgment to know when to strategically escalate risks to the Director of Customer Success.
Regional Autonomy: You are comfortable acting as the sole CSM for UK & EMEA, with a high-volume book of business to prioritise.

Job Responsibility

Owning a portfolio of strategic, growth and scaled customers representing significant ARR and growth potential.
Building and closing expansion pipeline
focused on upsell and cross-sell opportunities.
Delivering against retention targets.
Running Success Plans aligned to customer goals.
Leading QBRs, value reviews and structured cadence meetings.
Owning a subset of renewals, reviewing risk and approach with the Director of Customer Success.
Monitoring health indicators and acting on early warning signs.
Acting as the primary point of contact and trusted partner for your customers.
Collaborating cross-functionally with Product, Support, Solutions and Marketing.

What we offer

Competitive salary + performance incentives
Employee equity scheme
25 days holiday + UK Bank Holidays
Hybrid working (3 days in Wimbledon HQ)
Personal development budget
BUPA Private Healthcare
Pension scheme
Team lunches, socials and seasonal events

Fulltime

Director of Customer Success

We’re looking for a Director of Customer Success, International to join our grow...

Location

United Kingdom

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

8+ years in Customer Success or related leadership roles, including international team management
Significant MarTech or SaaS domain expertise, ideally working with marketing leaders
Skilled in change management and leading organizations through scale
Strong operational chops, with experience building scalable processes and evaluating/implementing CS tooling
Cultural intelligence and the ability to lead across geographies, languages, and time zones
Executive presence, storytelling skills, and a collaborative leadership style
Passion for the customer experience. You are interested in building something truly differentiated.

Job Responsibility

Lead and grow regional CS teams across EMEA, LATAM, and JAPAC
Drive regionalization strategies for adoption, growth, and advocacy
Act as a trusted deputy to the Global CS Leader, shaping international strategy and executive-level insights
Partner with Sales, Marketing, Product, and Support to align local execution with global strategy
Champion the voice of the customer and design a truly differentiated customer experience
Prepare the org for scale by leading change management of the expansion of our CS tech stack (new tooling planned for 2026).

What we offer

Competitive compensation package, including equity
Great work equipment, and home office allowance for those working in our fully remote locations
Health care benefit and leisure time insurance
Annual 1000 euros of personal learning budget
Sports and wellbeing allowance

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Customer Success - EMEA - Scale

Job Description

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