Customer Success Director Job at Retail Insight (Surrey, Greater London)

Customer Success Director

The Customer Success Director at NTT DATA is a pivotal leadership role responsib...

Location

United States of America

Salary:

160000.00 - 296000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to develop and maintain solid stakeholder relationships
Excellent communication skills (verbal and written) coupled with good questioning skills
Significant leadership skills and ability to drive standards of performance
Significant understanding of financial statements and metrics
Significant ability to interpret complex data/reports, derive business insights and define relevant operating responses
Significant understanding of organization's high-level operating model
Significant understanding of the organization's services business and commercial service offerings available
Significant knowledge and understanding of IT service environment, service operations and ITIL practices
Demonstrates a significant understanding of and the ability to position “partnership” offerings
Significant understanding of company approach to Client Success Management

Job Responsibility

Accountable for the achievement of services revenue and gross profit targets for the region through in-contract growth and on-time renewals
Leads a cross functional team of professionals
Provides mentoring, coaching and manages the performance and professional development of their cross functional team
Continuously upskills and improves the capability of the Client Success Management professionals
Accountable for development of client contract strategies
Works closely with Client Success Management professionals and other client-facing stakeholders
Remains constantly informed of major service delivery or relationship issues affecting key clients
Develops and maintains relationships with key strategic clients
Contributes to the development of Group Client Success Management strategy
Ensures alignment to the Client Success Management operating model and strategy

What we offer

Medical, dental, and vision insurance
Flexible spending or health savings account
Life, and AD&D insurance
Short-and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits

Fulltime

Customer Success Director

Microsoft is on a mission to empower every person and every organization on the ...

Location

Norway , Oslo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Executive presence with the ability to engage confidently in CxO and BDM‑level discussions
excellent interpersonal, verbal, written, and presentation skills
Proven ability to build trust, form alliances, and lead cross‑functional teams toward shared outcomes
People management experience, ideally leading managers (MoM)
Empathy, curiosity, continuous‑learning mindset, and strong drive for results
Strong escalation and crisis‑management experience
Demonstrated technical leadership through coaching, technical strategy, or similar leadership roles
Background in engineering, technical sales, consulting, or delivery management (or equivalent)
Solid understanding of Applications & Infrastructure and enterprise cloud workloads
Ability to stay current on Azure innovations, scenarios, and evolving cloud capabilities

Job Responsibility

People Leadership (People Manager & Manager of Managers): Deliver success through empowerment, accountability, and care — role model Microsoft’s leadership behaviors
Build, attract and retain world‑class teams through intentional talent management, diversity & inclusion, and structured coaching
Cloud & Technical Leadership: Serve as an executive‑level sponsor for high‑consumption customers and partners
Act as the consumption thought leader for the subsidiary, guiding technical strategy and advising leadership teams
Build and maintain trusted relationships with senior technical decision‑makers (CIO, CTO, Chief Architect, Technical Fellows)
Leverage deep technical knowledge and Cloud Solution Architect resources to guide cloud adoption and technology roadmaps
Advocate customer needs to Microsoft Product & Engineering, influencing roadmap and product improvements and coach teams to be proactive, agile, and deeply connected to the customer voice
Business Leadership: Bring strong understanding of cloud economics, subscription business models, and project‑based services
Drive cloud consumption results across solution areas, ensuring customer value realization and business impact
Stay ahead of demand by proactively building next workloads and identifying new opportunity areas

Fulltime

Customer Success Director

Mantell Associates is partnered with a rapidly growing and innovative chem-tech ...

Location

United Kingdom

Salary:

Not provided

Mantell Associates

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Chemistry, Engineering, Business, or related discipline
advanced or postgraduate qualification is a plus
Proven experience (typically 8+ years) in customer success, account management, or client leadership roles within technology-driven B2B organisations
Strong track record of driving customer satisfaction, retention, and expansion in complex technical or industrial environments
Excellent interpersonal, communication and presentation skills with the ability to influence senior stakeholders
Strategic thinker with analytical capability to interpret customer data and translate insights into action
Comfortable working in a fast-paced, innovative environment with a focus on scaling customer success practices

Job Responsibility

Lead the customer success function, enhancing customer satisfaction, adoption, and long-term growth across strategic accounts
Develop and implement customer success strategies that drive product value realisation, onboarding excellence, and retention
Build and maintain trusted executive-level relationships with key customers, understanding their operational goals and ensuring alignment with our solutions
Collaborate closely with sales, product, engineering and support teams to address customer feedback, shape product enhancements, and drive continuous improvement
Champion a customer-centric culture both internally and externally, with accountability for customer health metrics and success outcomes
Monitor customer success KPIs, prepare regular reporting, and deliver insights to leadership to inform strategy and resource allocation
Represent the organisation at industry events, customer workshops and user forums to drive engagement and thought leadership

Fulltime

Customer Success Director

Join a forward-thinking organization that is actively expanding and strengthenin...

Location

United States

Salary:

160000.00 - 180000.00 USD / Year

Harrington Starr

Expiration Date

Until further notice

Requirements

Proven experience leading teams of 6-8 Customer Success Managers or equivalent, in fast-paced, evolving environments
Background in managing both SMB and enterprise clients, with a strong aptitude for navigating complexity and multi-stakeholder relationships
Demonstrated ability to thrive in a results-driven setting, with strong sales orientation and business acumen
Hands-on approach with a builder mentality — capable of deep onboarding, discovery, orchestration, and renewals
Strong personality fit for a fast-moving environment, adaptable, collaborative, and eager to achieve measurable success
Previous experience within Series B technology companies is highly valued

Job Responsibility

Lead and develop a high-performing customer success team, fostering a culture of excellence and accountability
Oversee the entire customer lifecycle, from onboarding through renewal, ensuring consistent delivery of value
Collaborate with sales, product, and support teams to address client needs and optimize customer journeys
Implement processes to manage complex accounts, handle multiple stakeholders, and drive customer satisfaction
Develop strategies to expand existing accounts and maximize customer retention and growth
Analyze customer data and feedback to inform service improvements and improve overall client success metrics

What we offer

Bonus

Fulltime

Customer Success Director

Build irreplaceable relationships with Pomelo’s health plan and employer custome...

Location

United States

Salary:

160000.00 - 190000.00 USD / Year

Pomelo Care

Expiration Date

Until further notice

Requirements

7-10 years of experience in consulting, customer success, or project management
Preferably 5+ years of health tech or healthcare experience
2+ years managing a team
Strong project management and creative problem solving experience
Proactive, solution-oriented, and customer-focused mindset
Proven experience leading projects and competing priorities across a range of external stakeholders and cross-functional internal teams
Exceptional written and verbal communication skills
Self-motivated and eager to thrive in a fast-paced metric-driven environment
Track record of meeting or exceeding customer satisfaction, retention, and expansion goals
Willingness and interest in using data and research to learn new content areas

Job Responsibility

Serve as the primary point of contact and trusted advisor for Pomelo’s customers
Develop strong relationships and a deep understanding of their business and member needs
Proactively engage with customers to ensure seamless implementations and deliver an ongoing best-in-class customer experience
Advocate for strategic customer needs and feedback internally
Work cross-functionally with other teams to achieve outcomes and results for customers and Pomelo
Develop and deliver regular business reviews with customers
Identify areas for improvement
Demonstrate Pomelo’s impact for patients and plans/employers
Drive customer retention
Identify and mitigate risks

What we offer

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network

New

Director, Customer Success

Are you a seasoned customer success leader with a passion for building relations...

Location

United States , Boston

Salary:

112000.00 - 204000.00 USD / Year

SOPHiA GENETICS

Expiration Date

Until further notice

Requirements

Advanced degree in Life Sciences, Business, or a related field (PhD and/or MBA are a plus)
8+ years of professional experience in strategic management and consulting
life sciences, diagnostics, or medtech highly desirable
2+ years of people management experience
Complete fluency in the local language with excellent written and oral English
additional languages are a plus
Proven ability to solve complex problems and create engaging presentations that drive change
Self-motivated, positive, and passionate with a strong work ethic
Team-oriented with a multicultural, open mindset
Strong coordination and communication skills, both written and oral

Job Responsibility

Define and optimize the path for customer success
Define and deploy the vision of a "red carpet" customer experience aligned with global strategy
Develop and execute success plans that outline how SOPHiA GENETICS addresses customer needs and measure performance against KPIs
Supervise the region and build engagement strategies with customers and channel partners using a consultative approach
Ensure the team acts transparently, providing value and creating a virtuous circle that guarantees mutual success
Analyze regional sales data and present commercial strategy to senior leadership
Coach the team to develop customer loyalty and minimize churn through active listening
Support the team in mediating between customer requests and the company's vision
Drive product adoption, deliver a positive customer experience, and fuel growth through gross renewals and net retention
Reach or exceed regional revenue targets

What we offer

Outstanding Medical, Dental & Vision with 90% Employer Contribution
Company matched 401K at 4%
Company-paid short & long-term disability insurance
FSA commuter benefits
20 Days PTO, increasing to 25 with tenure
5 Days Sick and 14 Public Holidays
Free EAP

Fulltime

Senior Director, Customer Success

Rapid7 is seeking a Senior Director of Customer Success to lead the care, retent...

Location

United States

Salary:

189600.00 - 256500.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

A minimum of 10-15 years of experience in B2B client-facing roles with at least 5+ years specifically leading and developing managers or senior-level CSMs
A proven track record of owning and driving retention, expansion, and adoption metrics within large Customer Success organizations
Strong experience handling complex commercial negotiations and high-level customer escalations
Demonstrated ability to design scalable lifecycle frameworks and leverage CRM/CSM platforms to inform strategy
Excellent cross-functional collaboration skills with the ability to influence internal partners and advocate for customer needs
Ability to travel up to 20% of the time for customer meetings or remote office visits

Job Responsibility

Drive key performance indicators including risk identification, activity management, product adoption, and gross/net revenue retention
Recruit, coach, and motivate a high-performing team, building a customer-focused culture rooted in accountability and measurable impact
Implement scalable processes, dashboards, and reporting cadences to support data-driven decision-making and sustainable growth
Partner with Sales, Product, and Support to influence process improvements and collaborate on expansion strategies based on customer insights
Provide hands-on leadership in complex account scenarios, modeling executive presence during high-level negotiations alongside direct reports
Develop repeatable, consultative methodologies that enable CSMs to deeply understand and deliver on customer objectives

Fulltime

Director, Customer Success

As the Director, Customer Success (Regional Leader), you will hold the keys to t...

Location

India , Chennai

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent practical experience
10+ years of professional experience with a proven track record of leading operations, resource management, or regional hub delivery within a global enterprise software company or top-tier consulting firm
Direct experience working within a US-headquartered organization, with a demonstrated ability to successfully navigate the pace, operating frameworks, and communication style of a US-based matrixed business
Deep expertise in managing resource management metrics, including billable utilization, capacity planning, and operational forecasting
Demonstrated experience in people management, including performance development, compensation planning, and scaling large teams
Strong financial acumen with experience managing regional budgets and internal charge-back models
Ability to work on-site 5 days a week at our Chennai office

Job Responsibility

Build and Scale the Team: Define hiring profiles in collaboration with Capability Leaders and Talent Management, support interviewing, and manage headcount growth to keep supply aligned with the SSC's expanding service portfolio
Set and Uphold the Standard: Establish a culture of excellence and intensity across the Chennai team
Own the Supply Side of the Business: Maintain complete visibility into available capacity across all resource pools and make final consultant assignment decisions
Drive Utilization Performance: Monitor and manage billable utilization across the Chennai team as an active, ongoing discipline
Govern Regional Finances: Collaborate closely with operations to manage cost tracking, theater charge-backs for unbillable work, and financial discipline across the SSC
Create and Run Operational Governance: Lead the BAU steering cadence, manage the staffing conflict resolution process, and enforce the lead-time and forecasting expectations that theater leaders must meet
Lead People and Organizational Health: Own the full people management lifecycle for the Chennai team, including performance reviews, career development conversations, compensation inputs, and HR matters

What we offer

Training and Development
Growth Opportunities
Community
health coverage
Employee Assistance Program (EAP) with free mental health support
life and disability insurance
Employee Stock Purchase Program (ESPP)
retirement/pension plan
wellness dollars
tuition reimbursement

Fulltime

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