Customer Success Digital Programs Manager

We are looking for a detail-oriented and execution-focused Digital Programs Manager to help design, build, and run digital programs, workflows, and operational processes that support a high-quality customer experience at scale. This role is ideal for someone who enjoys turning strategy into action — building programs, launching campaigns, and continuously improving them based on data and feedback. You will play a key role in delivering a digital-first customer experience for our scaled (downmarket) customers by supporting onboarding, adoption, and engagement programs through a mix of automated and human touchpoints. You’ll also partner with Customer Success Architects and cross-functional teams to improve efficiency through better workflows, tooling, and documentation. This role sits at the intersection of customer experience, operations, and technology, with a strong emphasis on execution, iteration, and learning.