Customer Success Delivery Manager Job at Social Value Portal Ltd (London)

Service Delivery Customer Success Manager

As a Service Delivery/Customer Success Manager you will be the single point of c...

Location

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Computer Science or equivalent
5 - 7 years of relevant work experience in Service Delivery / Services Management / Services Account management / Service Assurance
Service mindset and proactive attitude
Ideally leading large technical account activity for a Service Provider or large Enterprise customer
Has proven background in managing complex customers and a clear ability to understand how to prioritize, while considering both customer and the company business requirements
Experience in a service delivery and business model with active partner participation in the end-to-end chain
Applies knowledge/skills through handling complex problems and/or coordinating work which may extend beyond own area of expertise
Demonstrated ownership and management of service and support escalations and remediation planning
Proven communication skills (written and oral) and capable to communicate with multiple levels within customer environment
Excellent customer management and relationship capabilities

Job Responsibility

Customer onboarding
Manage the customer experience with recurring meetings to supervise related activities and outcomes
Engages and manages the post-sales relationship with the customers
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
Incident and escalation management, provides remote operational support and remediation
Responsible for incident ownership, managing all high and critical incidents
Logistics support on RMAs
Installed base management and entitlement, escalation/remediation
E2E coordination with internal areas and stakeholders such as global technical support center, global customer care, global logistics, engineering and product departments

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Customer Success Manager, Global Delivery Partnerships

As a Customer Success Manager (CSM) on the GDP Delivery team, you will play a cr...

Location

Canada , Toronto

Salary:

102000.00 - 113000.00 CAD / Year

Uber

Expiration Date

Until further notice

Requirements

At least 4 years of full time experience
Experience in B2B operations — Sales, Customer Success, Account Management, or upper management in retail/food industry
Bachelor's degree

Job Responsibility

Operational Optimization: Serve as a trusted operational advisor to merchants — diagnosing performance gaps, recommending Uber-backed solutions (e.g., POS integrations, menu optimization), and tracking key metrics like defect rate, uptime, and fulfillment speed to drive continuous improvement
Performance & Insights: Monitor merchant performance using existing dashboards and reporting tools
lead QBR preparation and translate insights into clear recommendations for AMs and senior leadership
Product Adoption & Engagement: Drive adoption of Uber's product suite (e.g., POS endpoints implemented) by developing tailored approaches and supporting pilot programs that increase feature utilization and merchant satisfaction
Collaboration with Account Managers: Partner closely with AMs to share merchant feedback, align on account strategy, and run joint business reviews. Travel as needed for key client meetings
Retention & Churn Prevention: Proactively identify at-risk storefronts, develop retention plans, and advocate cross-functionally to resolve issues before they escalate

What we offer

Bonus program
Equity award & other types of comp
Various benefits

Fulltime

Public Sector Program Manager / Customer Success Manager

Lead technical delivery, customer success, and relationship management with our ...

Location

United States , Ft. Bragg, Fayetteville

Salary:

Not provided

Unstructured

Expiration Date

Until further notice

Requirements

3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense
Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement
Ability to work regularly onsite in or near Fort Bragg, NC
Active SECRET clearance (TS/SCI eligibility strongly preferred)
Strong understanding of federal procurement, compliance, and delivery requirements
Experience reviewing and managing contracts, SLAs, and deliverables
Familiarity with machine learning, AI, or enterprise software integrations
Excellent communication skills to bridge technical and non-technical stakeholders
Proven ability to manage complex, multi-stakeholder programs with competing priorities
Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives

Job Responsibility

Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met
Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
Ensure programs align with customer missions, security requirements, and compliance frameworks
Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value
Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform
Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations
Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards
Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments
Translate technical capabilities into clear mission impact for both technical and non-technical stakeholders
Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions

What we offer

Company offsites
Best-in-tech swag
Tools needed to do your best work
Medical, dental, and vision coverage from day one
Life and disability insurance
Unlimited PTO
Flexible parental leave
401(k) options
Competitive referral incentives.

Fulltime

Manager, Customer Operations (Customer Success)

The Manager, Customer Operations (Customer success) handles contract performance...

Location

United States , New York

Salary:

100000.00 - 115000.00 USD / Year

SITA

Expiration Date

Until further notice

Requirements

5–7 years’ experience in customer or technical support within technology/services, ideally in fast-paced environments
Familiarity and prior experience with ITIL-based operation processes
Proficiency with ticketing systems, CRM tools, and data analysis methodologies for tracking customer satisfaction
5+ years in customer success, process improvement, or data analysis, with proven ability to drive improvement plans
7+ years in managing customer relationship for on-going services, preferably in customer service or operations
Strong team management skills, including conflict resolution, resource planning, and developing teams to meet business goals
Bachelor’s degree in a relevant field (e.g., Business Administration, Customer Service, Information Technology, or related discipline)
Certifications (optional): ITIL for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.

Job Responsibility

Partner with the account team to oversee service delivery and performance
Conduct customer service reviews and support executive account planning
Build customer knowledge, share insights across back-office teams, and maintain up-to-date records
Stay current on products and updates to provide accurate guidance and ensure customers are on the latest release
Manage change requests, escalate technical issues, and follow up to ensure resolution and satisfaction
Collaborate with internal teams to resolve issues and provide feedback to the account team
Analyze customer data and feedback to identify trends, risks, and engagement levels
Partner with the account team on retention strategies for at-risk customers
Manage success plans, documentation, and communications to improve satisfaction
Prepare reports on metrics and contribute to knowledge resources (FAQs, training).

What we offer

Flex Week: Work from home up to 2 days/week (depending on your Team's needs)
Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

Fulltime

Customer Success Manager-Manager

We are seeking a Customer Success professional to manage end‑to‑end relationship...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

6+ years’ experience in an international, customer‑facing Customer Success role
Strong knowledge of telecom products such as connectivity, mobility, SD‑WAN, cybersecurity, IoT, cloud, unified communications, and related technologies
ITIL Certified with a deep understanding of the service lifecycle across sales, delivery, and operations
Exceptional communication, presentation, and relationship‑building capabilities
Strong analytical, conflict‑resolution, influencing, and commercial skills, including P&L understanding
Understand network technologies such as LAN, WAN, MPLS, Internet access, fixed voice, SDH, DWDM and more
Adaptable, collaborative, and able to work effectively in a global environment
Able to manage complex customer scenarios with empathy and resilience
Follow Agile ways of working and are comfortable engaging vendors and partners

Job Responsibility

Build and maintain trusted relationships with international enterprise customers, serving as their primary point of contact for service and product‑related engagements
Drive customer satisfaction and continuous service improvement through NPS strategies, service reviews, and proactive engagement
Support contract adherence and service excellence by coordinating with operational, ITIL, and delivery teams
Analyse performance data to identify service trends, areas of improvement, and opportunities for growth
Recommend product upgrades and identify cross‑sell and up‑sell opportunities to increase customer footprint and revenue
Represent VOIS with senior customer stakeholders, participating in strategic discussions both virtually and in person
Lead performance governance, report generation, service credit tracking, and improvement action plans
Resolve escalations that fall outside standard processes, ensuring customer issues are addressed promptly
Promote digitalisation strategies to enhance efficiency and reduce manual efforts
Guide and support internal service teams, contributing to best practices, documentation standards, and operational excellence

What we offer

Opportunities to work with global stakeholders across multiple regions and industries
Exposure to diverse telecom and digital technologies, enabling growth in both technical and commercial capabilities
A collaborative environment where innovation, simplification, and customer centricity are core values
Experience in influencing strategic customer decisions and contributing to revenue growth and retention

Customer Success Manager-Manager

We are seeking an experienced individual to lead the end‑to‑end customer success...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

More than six years of experience in an international, customer‑facing Customer Success role
Strong telecom product knowledge (at least one product line such as fixed, mobility, security, IoT, SaaS, Cloud, MPN, or unified communications)
ITIL 4 certified with strong understanding of the full service lifecycle
Excellent communication and presentation skills with the ability to influence senior stakeholders
Strong understanding of LAN/WAN, MPLS, SD‑WAN, internet access, fixed voice, SDH/DWDM, and related technologies
Experience engaging and managing vendors/carriers
Financial acumen with the ability to interpret P&L statements and support account profitability
Skilled in conflict resolution, collaboration, Agile ways of working, and stakeholder influence
Empathetic, adaptable, and committed to delivering exceptional customer experience
Bachelor’s degree in Engineering (essential)

Job Responsibility

Build and maintain strong relationships with global enterprise customers in multiple regions
Represent VOIS in discussions with senior customer stakeholders, ensuring clarity, trust, and excellent service quality
Own customer satisfaction strategy including NPS improvement programmes
Manage Service Reviews (monthly/quarterly), ensuring accurate documentation, action tracking, and reporting
Oversee continuous service improvement initiatives across sell‑build‑run lifecycle
Resolve issues outside standard BAU processes by managing escalations effectively
Maintain accurate service inventories and customer information
Work with operational and enabling functions to ensure fulfilment of contractual commitments
Identify revenue opportunities through upselling, cross‑selling, and footprint expansion
Conduct detailed performance and trend analysis, proposing improvements where needed

What we offer

Opportunity to work with global enterprise customers and cutting‑edge telecom technologies
Exposure to complex service environments and cross‑functional collaboration across regions
Ability to influence strategic customer success outcomes and drive service excellence
Growth opportunities across customer success, service management, and telecom technology domains
Experience working in a dynamic, multicultural, international environment

Customer Success Manager-Manager

We are seeking a Customer Success Manager to lead strategic customer engagements...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

8+ years in international customer success roles, preferably in telecom, aviation, or IT services
Strong understanding of telecom products such as Fixed Line, Mobility, SD-WAN, Cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Communications
Certified in ITIL 4, with expertise in service lifecycle management
Excellent communication and presentation skills
confident in engaging senior stakeholders
Technically proficient in transmission, LAN/WAN, MPLS, DSL, and SD-WAN
Commercially astute with experience in P&L management and financial analysis
Agile practitioner with proven conflict resolution and vendor management skills
Fluent in English
Demonstrates leadership, adaptability, time management, and customer advocacy

Job Responsibility

Serve as the primary contact for global airline customers at both presales and post-sales stages
Oversee end-to-end delivery of Vodafone services, ensuring adherence to SLAs, KPIs, and OLAs
Build and maintain strong relationships with senior customer stakeholders (VPs, Heads of Ops, Technology Directors)
Drive customer satisfaction strategies, including NPS improvement plans
Manage contractual obligations, service credits, and risk mitigation
Analyse service performance data and implement improvement initiatives
Identify upsell and cross-sell opportunities to enhance account profitability
Coordinate with internal teams, vendors, and airport IT operations to minimise service disruptions
Ensure compliance with industry standards (IATA, ITIL) and promote innovation through new technologies
Lead operational governance, including monthly and quarterly service reviews

What we offer

Opportunity to work with global enterprise clients across multiple regions
Exposure to cutting-edge telecom technologies and strategic customer success practices
Collaborative work environment with cross-functional teams and senior stakeholders
Career development through leadership, digitalisation, and innovation initiatives
Flexible work hours aligned with customer HQs across APAC, EU, and Americas

Customer Success Manager-IOT-Manager

We are seeking a Customer Success professional who will manage long-term relatio...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in customer‑facing international Customer Success roles (6+ years)
Skilled in telecom products such as Fixed Line, Mobility, Cybersecurity, SD-WAN, IoT, SaaS, MPN, Cloud and Unified Communications
ITIL 4 certified with strong understanding of service lifecycle management
An effective communicator able to engage confidently with senior customer stakeholders
Technically sound in networking fundamentals (SDH, DWDM, MPLS, LAN/WAN, Internet, Fixed Voice, SD-WAN)
A collaborative influencer who can work across global teams and resolve conflicts
Commercially aware with the ability to interpret P&L statements
Proficient in data analysis to identify trends and enable decision-making
Adaptable, resilient, and comfortable in dynamic customer environments
Able to mentor others and demonstrate accountability, critical thinking, and strong organisational skills

Job Responsibility

Drive customer satisfaction, retention and experience, ensuring high Net Promoter Scores (NPS)
Manage end-to-end relationships with global enterprise customers across multiple regions and segments including multinational corporations and public sector organisations
Act as the primary point of contact for all service-related discussions with senior customer decision-makers
Oversee contract management, ensuring operational and enabling teams meet all obligations
Analyse service performance, identify gaps, and drive continuous service improvements
Lead monthly and quarterly customer service reviews, maintaining documentation and follow-up actions
Manage service lifecycle across sell–build–run phases
Guide various service and delivery teams in resolving escalations outside business-as-usual processes
Maintain accurate customer and service inventories, updating reports and dashboards as required
Identify opportunities for cross-selling, upselling, and plugging revenue leakages

What we offer

Opportunity to work with global enterprise customers and develop deep expertise across telecom and digital services
Exposure to senior-level stakeholder management and strategic customer engagement
Experience in contract governance, service reviews, and P&L-linked decision-making
Involvement in digital transformation initiatives and modernisation of service reporting
Growth through collaboration with cross-functional teams across multiple countries

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Customer Success Delivery Manager

Job Description

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