CrawlJobs Logo

Customer Success Delivery Manager

socialvalueportal.com Logo

Social Value Portal Ltd

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

60000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

Exalto Consulting is recruiting for a Customer Success Delivery Manager on behalf of a growing consultancy in the digital transformation and IT service management space. This is a client-facing role for someone who can combine strong delivery leadership with relationship management and customer success. The position will suit someone who is comfortable supporting the full customer lifecycle, from early engagement and solution shaping through to implementation, ongoing support and account development. You will work closely with internal teams and customer stakeholders to make sure services are delivered effectively, expectations are well managed, and customers see clear value from the work being delivered. The role This role sits at the point where customer engagement, delivery management and service improvement come together. You will be involved in shaping solutions, leading discussions, overseeing delivery activity and helping to build strong, long-term customer relationships.

Job Responsibility:

  • Working with internal sales and technical teams to understand customer requirements
  • Leading discovery sessions, workshops and solution discussions
  • Supporting proposals, statements of work and delivery planning
  • Overseeing implementation activity across multiple engagements
  • Managing timelines, deliverables and stakeholder expectations
  • Maintaining strong client relationships throughout delivery and beyond
  • Supporting service adoption, knowledge transfer and ongoing customer success
  • Identifying opportunities to expand services and strengthen existing accounts

Requirements:

  • Experience in a client-facing delivery or customer success role
  • Strong programme or project coordination experience
  • Confidence leading stakeholder conversations and building trusted relationships
  • Experience supporting customers from pre-sales through to delivery and ongoing support
  • Knowledge of IT service management principles and tooling
  • A structured, organised approach with the ability to manage multiple priorities
  • Strong communication skills and a professional, credible manner
  • Experience working in agile environments and to delivery deadlines
  • Experience with ServiceNow or similar platforms would be beneficial.

Nice to have:

Experience with ServiceNow or similar platforms would be beneficial.

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Social Value Portal Ltd - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Delivery Manager

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of Customer Success or related corporate experience
  • Experienced project manager with proven experience in a customer success role
  • Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Self-starter able to operate in a high pressure, deadline driven, virtual environment
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • Proficiency in MS Office Suite
  • Knowledgeable of marketing/sales messaging principles
  • Passionate about clients and participants needs
Job Responsibility
Job Responsibility
  • Delivery life-cycle client management
  • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
  • Key point of contact for all program and delivery related questions for program sponsors across client organizations
  • Develop and build strong relationships with key client stakeholders
  • Partner with Sales to support the broader account growth strategy through program delivery
  • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
  • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
  • Reporting and insights
  • Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
  • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Flexible working hours
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of Customer Success or related corporate experience
  • Experienced project manager with proven experience in a customer success role
  • Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Self-starter able to operate in a high pressure, deadline driven, virtual environment
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • Proficiency in MS Office Suite
  • Knowledgeable of marketing/sales messaging principles
  • Passionate about clients and participants needs
Job Responsibility
Job Responsibility
  • Delivery life-cycle client management
  • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
  • Key point of contact for all program and delivery related questions for program sponsors across client organizations
  • Develop and build strong relationships with key client stakeholders
  • Partner with Sales to support the broader account growth strategy through program delivery
  • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
  • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
  • Reporting and insights
  • Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
  • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Flexible working hours
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager, you will be responsible for building successful c...
Location
Location
United States , San Francisco
Salary
Salary:
93500.00 - 120000.00 USD / Year
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in owning customer value delivery and training customers how to use an advanced SaaS marketing platform
  • Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
  • Flexibility to travel 10% - 15% of your schedule
Job Responsibility
Job Responsibility
  • Wow your customers by building successful consultative relationships based on proactive consulting, product enablement, sharing industry best practices, and a keen understanding of their business
  • Learn your customer desired business outcomes and drive CleverTap product adoption to help customers realize CleverTap value (build Success Plans)
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Drive growth and retention by working with customers through upsells and renewals
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Practice and build your ongoing industry acumen expertise in order to teach your customers trends and best practices for omni-channel marketing automation
  • Provide guidance for customer use cases with current product offering, set expectations on product innovation roadmap, and open product idea requests to share customer feedback with CleverTap product leadership
  • Regularly enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Fulltime
Read More
Arrow Right

Senior Customer Success Onboarding Manager

The Customer Success Onboarding, Sr. Manager is responsible for assessing, desig...
Location
Location
United States , San Francisco
Salary
Salary:
143500.00 - 230500.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years experience scoping, planning, designing, developing and implementing effective onboarding solutions for customer success or sales, at a technology company
  • Deep understanding of the customer success best practices, sales process, enterprise selling skills and sales methodologies
  • Experience working directly with sales and/or customer success to understand their learning needs and vet content
  • Consultative approach and proven track record of effective collaboration and ability to influence at all levels of an organization
  • Ability to work with ambiguity and achieve goals in a fast-paced and continuously evolving environment
  • Well versed in building skill-based and application oriented learning experiences
  • Agile and engaging facilitator
  • Exceptional written and verbal communication skills
  • Strong program management skills
  • Proactive, self-directed and results-oriented
Job Responsibility
Job Responsibility
  • Engages customer success and business leaders to gather and prioritize competencies, and onboarding requirements, to inform the onboarding strategy
  • Develops comprehensive enablement strategy for onboarding, including role-specific tracks and programs, and secures executive sponsorship across customer success and business leaders
  • Calibrates and aligns divergent requirements as needed and ensures onboarding program aligned to evolving priorities and GTM strategy
  • Engages the target audience to vet and refine onboarding program objectives, components and content
  • Designs learning experiences and collaborates with subject-matter-experts across the business to create the supporting content and exercises
  • Defines the role of customer success management coaching in driving onboarding effectiveness
  • Develops the tools and resources to help customer success management coach their teams
  • Leverages executives for onboarding delivery – from identification, to talking points, to preparation – to elevate the impact of the program
  • Conducts pilots to gather field feedback and refine programs
  • Defines and measures KPIs for program effectiveness, leveraging insights to drive continuous improvement
What we offer
What we offer
  • Health and wellbeing resources
  • Paid volunteer days
  • Bonuses
  • Commissions
  • Equity
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of Customer Success or related corporate experience
  • Experienced project manager with proven experience in a customer success role
  • Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Self-starter able to operate in a high pressure, deadline driven, virtual environment
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • Proficiency in MS Office Suite
  • Knowledgeable of marketing/sales messaging principles
  • Passionate about clients and participants needs
Job Responsibility
Job Responsibility
  • Delivery life-cycle client management
  • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
  • Key point of contact for all program and delivery related questions for program sponsors across client organizations
  • Develop and build strong relationships with key client stakeholders
  • Partner with Sales to support the broader account growth strategy through program delivery
  • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
  • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
  • Reporting and insights
  • Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
  • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Flexible working hours
  • Fulltime
Read More
Arrow Right

Customer Success Implementation Manager

As a Customer Success Implementation Manager, you will drive execution with our ...
Location
Location
United States , Denver
Salary
Salary:
94000.00 - 110000.00 USD / Year
https://checkr.com Logo
Checkr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of project management experience in related industry or SAAS
  • Outstanding written/oral/presentation skills
  • Strong interpersonal skills
  • Strong technical understanding of software systems at scale
  • Flexible and able to juggle and complete multiple priorities and projects
Job Responsibility
Job Responsibility
  • Identify and understand project risks
  • Communicate and influence on project planning, execution, and delivery
  • Oversee the planning, tracking, and completion of all project tasks
  • Develop and deliver project plans and RAID logs
  • Provide ongoing deployment progress to management
  • Develop and oversee the project and lead regular project check-in meetings
  • Document, coordinate, and monitor the progress of the customer or partner
  • Coordinate internal resources as required
  • Prepare and coordinate client training
  • Transition customer or partner from sales to customer success or business development
What we offer
What we offer
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to $25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend
  • Fulltime
Read More
Arrow Right

Customer Success Implementation Manager

As a Customer Success Implementation Manager, you will drive execution with our ...
Location
Location
United States , San Francisco
Salary
Salary:
111000.00 - 130000.00 USD / Year
https://checkr.com Logo
Checkr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of project management experience in related industry or SAAS
  • Outstanding written/oral/presentation skills
  • comfortable communicating at multiple levels within an organization (executives to analysts)
  • Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
  • Strong technical understanding of software systems at scale
  • Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
Job Responsibility
Job Responsibility
  • Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
  • Communicate and influence on project planning, execution, and delivery
  • Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process
  • Develop and deliver project plans and RAID logs based on templates
  • Provide ongoing deployment progress to management using relevant reporting tools and dashboards
  • Develop and oversee the project and lead regular project check-in meetings
  • Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
  • Coordinate internal resources as required, drive project to release on time with high-quality
  • Prepare and coordinate client training
  • consult and help customers or partners understand product features and benefits
What we offer
What we offer
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to $25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend
  • Fulltime
Read More
Arrow Right

Partner Success Delivery Manager

The Partner Success Delivery Manager (PSDM) is responsible for the overall manag...
Location
Location
China , Dalian
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years of experience in a similar position, or a role containing significant components of the required deliverables
  • previous experience with Channel Partners is an advantage
  • previous experience with sales is an advantage
  • sound commercial awareness and general business acumen
  • accomplished relationship management skills (internal and external)
  • ability to influence others
  • decision maker
  • strong planning and organizing skills
  • competent project management skills
  • strong analytical skills with financial and operational data understanding
Job Responsibility
Job Responsibility
  • Ensure a close, collaborative working relationship and alignment with the Channel Sales team
  • participate in Partner business reviews, understand partners’ business environment & market segments, drive the creation and execution of the Partner Success Delivery Plan aligned to the Partner Business Plan
  • develop and nurture a strong Partner relationship at all levels, including executive level
  • work with the partner’s management to ensure program and process compliance and act as the partner’s primary contact for HPE’s Partner Delivery Programs and Authorisations
  • take ownership of partner issues and work to satisfactory resolution
  • act as escalation point for all partner escalations
  • support and motivate partners to achieve high performance results
  • deliver operational trainings - Engagement model, Tools and Processes
  • communicate any program or program documentation changes
  • ensure assigned partners make correct financial claims where applicable
What we offer
What we offer
  • comprehensive suite of benefits that support physical, financial and emotional wellbeing
  • specific programs catered to helping you reach career goals
  • unconditional inclusion in the workplace.
  • Fulltime
Read More
Arrow Right