Customer Success DACH - Strategic Job at ElevenLabs

Team Lead Customer Success - DACH

As Appinio continues to revolutionise and conquer the market research industry, ...

Location

Germany , Hamburg

Salary:

Not provided

Appinio

Expiration Date

Until further notice

Requirements

5+ years of Market research experience with in-depth methods and industry knowledge or similar experience in a related field/industry
3+ years of leadership experience with a proven track record in leading high-performing teams, particularly in significant turnaround or fast scale-up environments
experience in supporting and consulting B2B customers - ideally in market research agencies and providers, SaaS, management consulting, or advertising/communication
a high level of energy, focus, and drive, coupled with an ability to swiftly adjust to changing priorities and aspiration to create the best-in-class Customer Success function, aiming to make a significant impact in your role
a strong results focus, consistently achieving ambitious growth targets regularly
communicate confidently, clearly, and transparently in both German and English, facilitating seamless interactions across diverse teams and stakeholders

Job Responsibility

Lead, develop, and strategically recruit a high-performing team of 6-9 customer success managers in the DACH region, each overseeing a dedicated portfolio of up to 20 customers within a specific vertical
Prioritise coaching and empowerment for Customer Success Managers, fostering a culture of growth and continuous skill development to consistently elevate performance standards
Leverage a profound understanding of market research, innovative methodologies, and comprehensive knowledge of industry and market dynamics to comprehend customer needs and shape the future of the CS role
Innovate and refine processes, playbooks, and best practices by consistently exploring new strategies, technologies, and approaches to enhance the CS team's performance and elevate the overall customer experience
Collaborate with the Interim Head Of DACH and other team leads on developing and executing the overall vision and strategy in CS
Collaboratively drive the achievement of business and revenue objectives with your team and across markets collaborating with the local CS Teams

What we offer

Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
All the hardware you need and your own MacBook
If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
If you are located in Germany or Spain, you will have access to a Subsidised Urban Sports Club membership
In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Fulltime

Account Executive, Enterprise DACH

At Atlassian, we aim to unleash the potential of every team through the power of...

Location

Germany , Munich

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of quota-carrying enterprise software sales experience
experience growing enterprise accounts, and applying strategy that results in greater outcomes
extensive experience working with large enterprise customers in the DACH region
experience engaging and building C-level and executive relationships
know how to create alignment and orchestrate internal account teams
experience managing key customer relationships and closing strategic sales opportunities
experience using a CRM to achieve and correlate key performance metrics
lead territory and strategic account plans
experience leading account teams to promote successful customer outcomes
proactively engage with customers with a consultative approach to discovering new opportunities

Job Responsibility

develop and implement named Account or Territory plans geared at maximising expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success
develop and execute strategic sales plans to achieve company sales goals
identify and qualify leads, build relationships with decision makers, understand customer needs, deliver sales presentations, negotiate contracts, and closing deals
develop relationships with C-level and other executive relationships
understand client needs and propose appropriate solutions to meet those needs
collaborate with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction
negotiate contracts and pricing agreements with clients
provide accurate forecasting and account planning and sales forecasts to management
stay updated on industry trends and competitors to maintain a competitive edge
travel to meet clients and attend industry events

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Strategic Account Executive

We're hiring a Strategic Account Executive for the DACH region. This is a pivota...

Location

Germany

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

Proven history of exceeding quotas over 7+ years in complex B2B SaaS sales
Master of the existing customer base, able to strategically grow a portfolio through sophisticated upselling and cross-selling techniques
Ability to act as a trusted advisor, leading compelling product demos and articulating the business value of a technical platform
Full ownership of the sales cycle, from meticulous pipeline management and forecasting to expert negotiation and closing
Strong aptitude for technology that allows you to engage confidently with both technical and business leaders
Deep, practical application of MEDDPICC is required
Business-level German fluency (written and spoken) is required, in addition to English
Deep understanding of the DACH business culture
Familiarity with regulations like GDPR, DORA, NIS2 and AI Act, with the ability to confidently explain compliance measures to prospects is a huge benefit
A "proof-oriented" sales strategy, leveraging data, ROI analyses, and customer success stories

Job Responsibility

Proactively identify, develop, and close upsell and cross-sell opportunities within a defined portfolio of large enterprise accounts
Cultivate and nurture strong, long-term relationships with key decision-makers and influencers at all levels, including C-suite executives, within your existing client base
Act as a trusted advisor, deeply understanding client pain points, evolving needs, and strategic objectives
Own the entire sales cycle for high-value expansion deals, from opportunity identification and qualification to complex negotiation and closing
Develop and execute comprehensive account plans aligned with customer priorities and JFrog's strategic goals
Partner closely with internal teams including Channel, Customer Success, Solution Engineering, Product, Marketing, and Legal to ensure seamless customer enablement, strategic alignment, and continuous value delivery

What we offer

Monthly wellbeing allowances
RSU Equity
Generous Paid Time Off (vacation, public holidays, personal/compassion days) and paid parental leave
Remote work and flexible schedules to support work-life balance
Access to dedicated learning and development funds for external training, certifications, and conferences
Structured mentorship programs and clear career progression paths
Opportunities for internal career mobility within a fast-growing global company
Investment in cutting-edge sales tools and engaging projects
Regular feedback and recognition programs

Fulltime

Director, Commercial Customer Success and Account Management - EMEA

Navan is looking for an exceptional Director, Commercial Customer Success and Ac...

Location

France , Paris

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies
3+ years of leadership experience, managing managers or large teams
Proven track record of scaling account management teams and achieving revenue and renewal targets
Strong experience in the travel and expense industry is highly preferred
Expertise with MEDDPICC or Command of the Message methodologies
Exceptional communication and relationship-building skills, including experience engaging with C-level executives
Strong project management, analytical, and problem-solving skills, with a bias for action
Paris-based role (or willing to relocate)
Fluency in English required

Job Responsibility

Scale and lead the Commercial Customer Success segment, building a high-performing team of Customer Success Managers across UK, France and DACH
Own all post-sales activities for Commercial customers, including onboarding, adoption, renewals, upsells and expansion
Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers
Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment
Establish performance goals and KPIs for your team, ensuring accountability and alignment with growth objectives
Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations
Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap
Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion
Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment
Serve as a player-coach, modeling best practices for customer engagement, QBRs, and executive business reviews

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance
Lunches and happy hours

Fulltime

Director, Commercial Customer Success and Account Management - EMEA

Navan is looking for an exceptional Director, Commercial Customer Success and Ac...

Location

Germany , Berlin

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies
3+ years of leadership experience, managing managers or large teams
Proven track record of scaling account management teams and achieving revenue and renewal targets
Strong experience in the travel and expense industry is highly preferred
Expertise with MEDDPICC or Command of the Message methodologies
Exceptional communication and relationship-building skills, including experience engaging with C-level executives
Strong project management, analytical, and problem-solving skills, with a bias for action
Berlin-based role (or willing to relocate)
Fluency in English required

Job Responsibility

Scale and lead the Commercial Customer Success segment, building a high-performing team of Customer Success Managers across UK, France and DACH
Own all post-sales activities for Commercial customers, including onboarding, adoption, renewals, upsells and expansion
Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers
Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment
Establish performance goals and KPIs for your team, ensuring accountability and alignment with growth objectives
Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations
Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap
Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion
Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment
Serve as a player-coach, modeling best practices for customer engagement, QBRs, and executive business reviews

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance
Lunches and happy hours

Fulltime

Director, Commercial Customer Success and Account Management - EMEA

Navan is looking for an exceptional Director, Commercial Customer Success and Ac...

Location

United Kingdom , London

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies
3+ years of leadership experience, managing managers or large teams
Proven track record of scaling account management teams and achieving revenue and renewal targets
Strong experience in the travel and expense industry is highly preferred
Expertise with MEDDPICC or Command of the Message methodologies
Exceptional communication and relationship-building skills, including experience engaging with C-level executives
Strong project management, analytical, and problem-solving skills, with a bias for action
London-based or willing to relocate
Fluency in English required

Job Responsibility

Scale and lead the Commercial Customer Success segment, building a high-performing team of Customer Success Managers across UK, France and DACH
Own all post-sales activities for Commercial customers, including onboarding, adoption, renewals, upsells and expansion
Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers
Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment
Establish performance goals and KPIs for your team, ensuring accountability and alignment with growth objectives
Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations
Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap
Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion
Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment
Serve as a player-coach, modeling best practices for customer engagement, QBRs, and executive business reviews

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance
Lunches and happy hours

Fulltime

Customer Success Account Management (CSAM) Manager - DACH Market

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, A...

Location

Romania , Bucharest

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
Solid experience within customer success, solution delivery, practice management, customer-facing consulting, portfolio management experience or equivalent experience
Solid people management experience
Fluent in English

Job Responsibility

Build strategic customer relationships that delivery value and proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts
Drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account
Develop a team culture by partnering effectively across Microsoft for a ‘One Microsoft’ experience, identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption
Develop high-performing teams with execution discipline, focused on providing clear expectations and continuous growth opportunities, creating the capability needed to drive exceptional customer outcomes and achieve business results
Run strong business management rhythms and governance to ensure predictable business outcomes and will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans
Achieve success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people

Fulltime

Senior Customer Success Manager

We’re on a mission to simplify how organizations onboard, enable, and empower th...

Location

Germany , Berlin

Salary:

Not provided

Doinstruct GmbH

Expiration Date

Until further notice

Requirements

4–8 years of experience in Customer Success, Account Management, or SaaS Consulting, preferably with enterprise or complex accounts
Familiar with growth-stage SaaS environments (Series A–C), ideally with exposure to industrial or less tech-savvy customer segments
Comfortable with sales collaboration, having worked with in a commercial field or in close collaboration with AEs
Highly outcome-oriented — you speak in goals, success criteria, and business impact
Confident with value storytelling, adoption metrics, and commercial motions
Strong in project and stakeholder management — from scoping and expectation setting to communicating outcomes
Collaborative mindset: you’re used to partnering across Sales, Marketing, Product, and Support
Calm, structured communicator with both executive stakeholders and operational users
Thrive in fast-paced, ambiguous settings and see yourself as a builder, not just a maintainer
You speak German fluently and feel comfortable discussing complex scenarios with our customers in their native language

Job Responsibility

Own a portfolio of Corporate and Large customers (500–5,000 employees) in a high-touch, strategic CSM model, guiding them from onboarding through adoption, renewal, and expansion
Act as the primary value owner for your accounts, ensuring clear outcomes, strong adoption, and long-term retention (NRR focus)
Lead ocassional Proof of Concepts (PoCs) for larger or more complex corporate customers, in close collaboration with Sales, when it meaningfully impacts deal quality or long-term success
Develop structured, outcome-driven Success Plans that align customer goals with our product’s value
Drive measurable success through adoption, usage analytics, and strategic expansion conversations
Act as a thought partner to AEs in the sales cycle and post-sale strategy, and collaborate cross-functionally with Product, Support, and Marketing
Champion customer feedback into product loops and continuously improve onboarding and lifecycle playbooks for large customers
Build executive and operational relationships with mid-sized and enterprise accounts across DACH (and occasionally international) markets

What we offer

Competitive compensation, including NRR-based bonus & POC conversion incentives
positive working atmosphere
maximum transparency
communication at eye level
support every step of your personal and professional development

Fulltime

Customer Success DACH - Strategic

ElevenLabs

Location:
Germany

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

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