Customer Success Coordinator

We are looking for a Customer Portal Coordinator. Within this role you will oversee a number of customer portals and manage job data from work instruction through to completion. The role is responsible for maintaining portal accuracy, monitoring performance metrics, ensuring compliance with client requirements, and acting as a key liaison between customers and our local operating Franchises. This position plays a critical role in ensuring smooth workflow, accurate reporting, and high levels of customer satisfaction whilst adhering to strict 24 hour customer service level agreements.