Customer Success Coordinator Jobs

AltoVita

Location:
United Kingdom, London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly skilled and dedicated Customer Success Coordinator with proven experience managing high-volume housing association requests. The ideal candidate thrives in fast-paced, dynamic environments and excels at providing timely, effective solutions to complex client needs.

Job Responsibility:

Manage incoming accommodation requests and present Housing Associations and their clients with personalized housing options through AltoVita's proprietary enterprise software
Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
Manage incoming guest arrivals & coordinate check-in instructions, in house assistance and assist with transportation where necessary
Liaising with suppliers and housing associations for any escalations
Build a good relationship with the Housing Association employees, along with other key clients
Support reporting on conversion figures and identify opportunities for improvement
To maintain the positive engagement with hospitality partners (serviced apartments & hotels) and participate in supplier meetings, or trainings to reflect Housing Associations requirements when necessary
To participate in property inspections to gain an in-depth understanding of properties quality, when required
Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region
Proactively contribute to the community, building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits)
Assist in the optimisation process of AltoVita's Customer Success technology

Requirements:

2+ years of experience in corporate housing, global mobility or relocation
1+ year working on housing association requests ( not mandatory )
Comfortable working in a fast-paced and entrepreneurial environment
Ability to work well under pressure and handle high-stress situations with calm and professionalism
Strong problem-solving skills and ability to think on your feet
Self-motivated, proactive and results-driven

What we offer:

A team that will always put you first
Incredible opportunities for growth and career advancement
A fully-remote working environment
Dedicated Client Portfolio
Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
A work-from-home allowance to get your home-office set up
A generous vacation package so you can recharge or explore

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Success Coordinator