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AltoVita Logo AltoVita · Customer Service

Customer Success Coordinator

United Kingdom, London · Job Posted December 05, 2025

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Job Description

We are seeking a highly skilled and dedicated Customer Success Coordinator with proven experience managing high-volume housing association requests. The ideal candidate thrives in fast-paced, dynamic environments and excels at providing timely, effective solutions to complex client needs.

Job Responsibility

  • Manage incoming accommodation requests and present Housing Associations and their clients with personalized housing options through AltoVita's proprietary enterprise software
  • Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
  • Manage incoming guest arrivals & coordinate check-in instructions, in house assistance and assist with transportation where necessary
  • Liaising with suppliers and housing associations for any escalations
  • Build a good relationship with the Housing Association employees, along with other key clients
  • Support reporting on conversion figures and identify opportunities for improvement
  • To maintain the positive engagement with hospitality partners (serviced apartments & hotels) and participate in supplier meetings, or trainings to reflect Housing Associations requirements when necessary
  • To participate in property inspections to gain an in-depth understanding of properties quality, when required
  • Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
  • Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region
  • Proactively contribute to the community, building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits)
  • Assist in the optimisation process of AltoVita's Customer Success technology

Requirements

  • 2+ years of experience in corporate housing, global mobility or relocation
  • 1+ year working on housing association requests ( not mandatory )
  • Comfortable working in a fast-paced and entrepreneurial environment
  • Ability to work well under pressure and handle high-stress situations with calm and professionalism
  • Strong problem-solving skills and ability to think on your feet
  • Self-motivated, proactive and results-driven

What we offer

  • A team that will always put you first
  • Incredible opportunities for growth and career advancement
  • A fully-remote working environment
  • Dedicated Client Portfolio
  • Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
  • A work-from-home allowance to get your home-office set up
  • A generous vacation package so you can recharge or explore
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