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Blenheim Chalcot Logo Blenheim Chalcot · Customer Service

Customer Success Coordinator

United Kingdom, London 34000.00 GBP / Year · Job Posted December 06, 2025
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Job Description

Graduate Programme - Customer Success at Fospha. The Graduate Opportunity in our Centre of Excellence. The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Success, you'll gain foundational experience while being prepared for future opportunities across the organisation.

Job Responsibility

  • Independently own a portfolio of accounts, being the main point of contact from the point of signature onwards
  • Responsible for the customer health and product adoption with the ultimate goal of client retention
  • Focused on delivering value for your customers, deeply understanding their goals and pains, and solving their issues effectively via your comprehensive knowledge of our product
  • Own and project manage the onboarding of your clients, hitting time to value targets
  • Bring clients through our adoption playbook, preparing high-quality insights decks to input into the clients marketing strategy, and running use-case focused training sessions to drive product adoption
  • Identify risks to adoption & renewal, and prepare mitigation plans to execute on to improve outcomes
  • Develop strong interpersonal relationships with your customers, be confident and effective on client calls, and take initiative in building relationships (e.g. in person meetings, gifts, pro-active advice, attending events)
  • Be collaborative in working with our other departments, giving regular progress updates to your team, giving our product team insight into customer pains, and helping our partnership teams communicate with our strategically important partners
  • Be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub to increase our efficiency

Requirements

  • Curious, proactive individuals who are keen to learn and grow
  • Excellent verbal and written communication skills
  • Strong relationship-building ability, both internally and externally
  • Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
  • Organised and able to manage multiple priorities simultaneously
  • Passionate about customer success and solving problems for customers
  • Interest in emerging technologies and excited by the potential and opportunity AI brings

What we offer

  • Discretionary 10% bonus
  • Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC
  • Be exposed to the right mix of challenges and learning and development opportunities
  • Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc
  • 25 days of paid holiday + your birthday off! One day extra after 3 years!
  • Free snacks in the office!
  • Quarterly team socials
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