Customer Success Consultant Job at Phocas Software (Costa Mesa)

Product Marketing & Customer Success Coordinator Consultant

We are seeking a Product Marketing & Customer Success Coordinator Consultant, yo...

Location

Luxembourg , Leudelange

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills in English
Understanding of technical language and the ability to translate into business-friendly language
Strong understanding of how to design and implement strategic product/service marketing campaigns, develop go-to-market plans, and facilitate customer product enablement initiatives
Ability to work collaboratively across departments and manage multiple initiatives simultaneously
Familiarity with market research techniques and tools
Experience with community management and customer feedback management
Ability to independently drive high-quality work with attention to detail
High degree of customer empathy
EU citizenship

Job Responsibility

Proactively manage customer relationships, ensuring users fully understand and effectively leverage our services
Foster and nurture active user communities to gather ongoing feedback and improve customer satisfaction
Coordinate communication strategies and plans for new features and product releases
Develop clear, consistent, and compelling product messaging, positioning, and value propositions
Support user interviews, focus groups, surveys, qualitative and quantitative research and feedback sessions to deeply understand customer needs and identify growth opportunities
Ensure customers and internal stakeholders are informed, prepared, and excited ahead of new feature rollouts and major product updates
Support go-to-market (GTM) strategies for feature launches, collaborating with cross-functional teams to ensure smooth releases and market readiness
Coordinate preparation and distribution release notes, product announcements, newsletters, and related customer communications
Organise and facilitate regular customer engagement sessions, and office hours to drive user adoption and loyalty
Plan, organise, and conduct training and on-boarding sessions for customers regarding new product features and major updates

What we offer

Access to our Sopra Steria training and personal development academy
A company car lease or mobility budget
A company laptop and phone
Private health insurance coverage
Meal vouchers
Social security and pension plan
A competitive salary
26 holiday days

Fulltime

Customer Success Consultant

Be part of our colorful and motivated customer service team and contribute to th...

Location

Romania , Bucharest

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Fluent written and spoken Spanish
Intermediate English skills
Background in Telesales, Customer Service with product placement or Collections, outbound calls

Job Responsibility

Turn no into yes: When a customer declines our offer, you’ll step in — calling them to understand their hesitation, address objections, and win them back
Own the customer journey: Guide the customer through the process and successfully schedule a final evaluation at one of our 60 branches in Spain
Drive Sales by converting interest into action
Maintain trust and make the difference that turns leads into loyal customers. As the first point of contact you will ensure that our client's needs are consistently exceeded

What we offer

Flexible Work Environment: Enjoy a hybrid model with alternating weeks in the office and at home
Prime Location: Our office is conveniently located near Pipera metro station
Dynamic Team Culture: Experience a supportive atmosphere with regular team events
Comprehensive Benefits: Private health insurance through Medicover
Inclusive Workplace: Thrive in a diverse and respectful environment
Growth Opportunities: Focus on personal and professional development

Head of Customer Success

Global Customer Success is a highly specialized team within LHH responsible for ...

Location

United States

Salary:

115000.00 - 150000.00 USD / Year

LHH

Expiration Date

Until further notice

Requirements

10+ years of Customer Success experience in related field (Career Transition, Talent and Change Management, Leadership Consulting, Organizational Development, Human Resources, etc.) with at least 5 or more of those years in a leadership role with direct reports
Ability to travel, sometimes with short notice
Excellent platform presentation experience
Demonstrated consultative sales experience
Excellent oral and written communications skills
Excellent technology skillset
Undergraduate degree required, Postgraduate degree preferred

Job Responsibility

Drive exceptional customer satisfaction by ensuring all deliverables consistently exceed client expectations
Retain all existing contracts and maximize revenue opportunities through effective contract monetization
renew expiring contracts with full implementations to drive long-term client value
Champion continuous learning and development across the team, incorporating AI initiatives and leveraging technology to enhance consistency, efficiency, and innovation
Maintain rigorous standards for project and account management disciplines, guiding the team to elevate their skills and adopt best practices
Foster strong collaboration among Global Customer Success Directors, Global Account Directors, and cross-functional teams—including sales, operations, engagement, delivery, and finance—to ensure seamless contract execution and project delivery worldwide
Equip the team to maximize contract value and communicate our full value proposition across all lines of business, with a focus on expanding client relationships
Ensure reliable availability and responsiveness of the team to meet evolving internal and external customer needs
Promote a culture of continuous improvement, setting benchmarks that consistently surpass industry expectations
Represent Customer Success in client presentations and pitches, highlighting capabilities and differentiators to strengthen partnerships

What we offer

Growth opportunities within a human resources global leader
Medical, dental, vision, term life and AD&D insurance
Short-term and long-term disability
Additional voluntary benefits
Commuter benefits
Wellness plans
401k plan or a non-qualified deferred compensation plan
Paid leave includes Personal Time Off (PTO) on an accrual basis per year
Paid Holidays
Up to 6 weeks of Paid Parental Leave

Fulltime

Customer Success Manager

Your mission is be the Pre and Post Sales Consultant at Newired. You ensure smoo...

Location

Salary:

Not provided

Newired

Expiration Date

Until further notice

Requirements

Self-motivated, enthusiastic, team-oriented business builder
Technical, Service, Consulting and Project Management experience
Training and Coaching experience (i.e. Web-based Trainings and onsite Training classes)
IT, Server, Cloud, Security and Data Protection knowledge
Customer focused and customer driven
Good communication skills
Fluent in English, other languages are welcome

Job Responsibility

Work out business success factors for the customers to land and expand
Control and monitor the success factors
Provide Online-Demos, Evaluations and Proof of Concepts (PoCs)
Provide customer implementations online and Onsite incl. server set-ups and application profiling
You build Newired Journeys based on the specific customer requirements
Web-based Trainings and Consulting
Provide customer driven modifications (e.g. Journey´s, workflows customizations and reporting)
Frequent Engagement with the customer on success and improvement on the business success factors
Provide content and “Best Practices” for Content Marketing i.e. Blog, Article, Forum, Learning Center
Provide customer analytics

Customer Success Manager

As a Customer Success Manager, you will be responsible for building successful c...

Location

United States , San Francisco

Salary:

93500.00 - 120000.00 USD / Year

CleverTap

Expiration Date

Until further notice

Requirements

Experience in owning customer value delivery and training customers how to use an advanced SaaS marketing platform
Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
Flexibility to travel 10% - 15% of your schedule

Job Responsibility

Wow your customers by building successful consultative relationships based on proactive consulting, product enablement, sharing industry best practices, and a keen understanding of their business
Learn your customer desired business outcomes and drive CleverTap product adoption to help customers realize CleverTap value (build Success Plans)
Develop a network of champions within each account through education, coaching, and strong influencing skills
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
Drive growth and retention by working with customers through upsells and renewals
Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
Practice and build your ongoing industry acumen expertise in order to teach your customers trends and best practices for omni-channel marketing automation
Provide guidance for customer use cases with current product offering, set expectations on product innovation roadmap, and open product idea requests to share customer feedback with CleverTap product leadership
Regularly enlighten our customers with insights gleaned from their own data and industry trends
Ensure customers get maximum value from CleverTap by leveraging full platform functionality

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities

Fulltime

Principal Customer Success Manager

As a Principal Customer Success Manager on our Strategic team, you will be a tru...

Location

United States , Atlanta

Salary:

110000.00 - 124000.00 USD / Year

Fullstory

Expiration Date

Until further notice

Requirements

6+ years of experience in Customer Success Management or a related field
Experience managing a minimum of $4-6M ARR, working with large Fortune 500 or Global 2000 sized customers
A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management
Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations
Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness

Job Responsibility

Oversee the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts with the goals of retention and growth
Ensure Fullstory’s most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes, while also documenting the value and ROI delivered
Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team
Partner with multiple internal cross-functional teams (Sales, Marketing, Product, and Fullstory executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation
Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the Fullstory platform
Represent Fullstory as a leading domain and product expert in customer interactions, industry and corporate events, as well as online within both customer-facing and internal communities
Being an advocate for customers’ product feature priorities internally within Fullstory and align with product team around driving product roadmap
Use AI tools (e.g., Gemini, AgentSpace, or AI features in other SaaS tools) that enhance your work quality and help you to be more efficient in making an impact

What we offer

Flexibility and Connection
Benefits
Learning opportunities
Productivity support
Team Collaboration
Paid parental leave
Bereavement leave, including miscarriage/pregnancy loss

Fulltime

Customer Success Manager

Build irreplaceable relationships with Pomelo’s health plan and employer custome...

Location

United States

Salary:

100000.00 - 125000.00 USD / Year

Pomelo Care

Expiration Date

Until further notice

Requirements

3-7 years of experience in consulting, customer success, or project management
Preferably 2+ years of health tech or healthcare experience
Strong project management and creative problem solving experience
Proactive, solution-oriented, and customer-focused mindset
Proven experience leading projects and competing priorities across external stakeholders and cross-functional internal teams
Exceptional written and verbal communication skills
Self-motivated and eager to thrive in a fast-paced metric-driven environment
Track record of meeting or exceeding customer satisfaction, retention, and expansion goals
Willingness and interest in using data and research to learn new content areas

Job Responsibility

Serve as the primary point of contact and trusted advisor for customers
Develop strong relationships and a deep understanding of customer business and member needs
Proactively engage with customers to ensure seamless implementations
Deliver an ongoing best-in-class customer experience
Advocate for strategic customer needs and feedback internally
Work cross-functionally with other teams to achieve outcomes for customers and Pomelo
Develop and deliver regular business reviews with customers
Identify areas for improvement
Demonstrate Pomelo’s impact for patients and plans/employers
Drive customer retention

What we offer

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...

Location

Canada , Toronto

Salary:

192000.00 - 264000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
a four year degree or equivalent
demonstrated ability to manage customer accounts in conjunction with sales organizations
exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects

What we offer

Competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Customer Success Consultant

Phocas Software

Location:
United States , Costa Mesa

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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