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Robert Half Logo Robert Half · IT - Software Development

Customer Success Consultant (Pre-Sales)

United States, Grapevine Contract work · Job Posted May 03, 2026
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Job Description

We are looking for a dynamic and experienced Customer Success Consultant (Pre-Sales) to join our team on a long-term contract basis. Based in Grapevine, Texas, this role is pivotal in driving sales performance while fostering strong, lasting relationships with customers and partners. The ideal candidate will act as a strategic advisor, ensuring seamless adoption, retention, and growth of our solutions.

Job Responsibility

  • Develop and implement sales strategies to achieve regional growth and exceed sales targets
  • Build and maintain strong relationships with partners, providing training and support to enable effective solution selling
  • Collaborate with customers and partners to design tailored solutions, conduct product demonstrations, and deliver proofs of concept
  • Drive customer success by ensuring adoption, value realization, and long-term satisfaction with our products
  • Identify new sales opportunities and expand market presence by cultivating new channels and partnerships
  • Maintain accurate sales pipeline data and forecasts using company tools to support operational excellence
  • Represent the company at industry events, webinars, and regional campaigns to promote our solutions and value proposition
  • Stay updated on industry trends, product developments, and customer needs to provide thought leadership and strategic insights
  • Support marketing efforts by contributing to regional campaigns and sharing expertise in partner enablement initiatives
  • Actively collaborate with internal teams to document agreements, strategies, and customer feedback for continuous improvement

Requirements

  • Proven experience in pre-sales, customer success, or a related role, preferably within the SaaS industry
  • Strong expertise in conducting product demonstrations and application installations
  • Excellent communication and relationship-building skills to engage with partners and customers effectively
  • Ability to manage sales pipelines and accurately forecast opportunities using CRM tools
  • Demonstrated ability to develop and execute go-to-market strategies that drive measurable outcomes
  • In-depth knowledge of SaaS products, sales enablement, and customer success methodologies
  • Familiarity with implementing sales and pre-sales consultancy models to enhance partner and customer value
  • A proactive, results-oriented mindset with the ability to thrive in a fast-paced, collaborative environment

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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