Customer Success Associate Jobs

MTFX INC

Location:
Canada, Toronto

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You will work directly with our users via phone, email, and chat. In this role, you will gain broad experience of our different products and solutions in the first 12-18 months and be in a position to grow your career in many aspects of the business (e.g. sales, relationship management, solutions consulting, payment operations and product).

Job Responsibility:

First line of support
Responsible for receiving customer support feedback and disseminating that information appropriately with the team internally
Develop and deliver new and advanced user training to customers
Create and maintain resources to support customers
Onboard all new customers
ensuring that accounts are properly configured leading to launch
train customers on how to use our online payments platform
Continually optimize the onboarding processes

Requirements:

University / College degree
Customer Service 2 years
track record of strong customer relationship skills
confident communicator
organized
quick learner
ambitious
computer savvy
relationship builder
empathetic
interested in cultivating a deep knowledge of various software platforms, dashboards, and technical programs
track record of excellent client service and relationship skills

What we offer:

Excellent compensation plan
great benefit plan
casual dress code
fast-paced, tech-driven environment
flat organization where ideas are sought and accepted from everyone

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Success Associate