Customer Success Associate Jobs

Customer Success Associate

Fitnescity

Location:
United States, Newark

Category:
Customer Service

Contract Type:
Not provided

Salary:

50000.00 USD / Year

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Job Description:

We are seeking a rockstar Customer Success Associate to help drive our national expansion. This is an entry-level position (0-2 years), and you will report to a Customer Success Manager. You will join a small team in an early-stage environment with massive potential. This is an excellent opportunity to be part of a high-growth start-up and make an impact. We offer great benefits and a fun environment. Since the company is growing fast, you will have many opportunities to grow and gain more responsibility. Your primary role will be to serve as a liaison between customers and external partners/teams to coordinate calendars and day-to-day operations. You will also work with Product and Engineering to identify and present projects for automation.

Job Responsibility:

Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.)
Coordinate reminders, task follow-ups, and other customer and partner interactions as needed to secure and reschedule appointments that have not been processed automatically
Answer customer queries via email, calls, and other communication platforms
Complete ad hoc tasks as delegated by the broader team
Use your analytical and critical skills to prioritize and present automation projects to the team

Requirements:

Ambitious, driven, and passionate
Strong desire to grow and gain responsibility
Must be able to work in a fast-paced environment
Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously
Some experience with client success and/or customer support
Strong attention to detail
Highly organized
Exceptional written communication skills
Strong verbal communication skills
Customer empathy, patience, and positive attitude

Nice to have:

Experience with Zendesk, Front, Intercom, or similar tools is a plus

What we offer:

Medical
Dental
Vision
401(k) matching
Life insurance
Gym/nutrition/wellness payment incentive
'Live local' payment incentive of $500 per month for local employees
Unlimited PTO

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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