Customer Success Associate Job at Figure (Reno)

Customer Success Associate

Figure

Location:
United States , Reno

Category:
Customer Service

Contract Type:
Not provided

Salary:

22.00 USD / Hour

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Job Description:

We’re looking for driven, customer-focused teammates who are curious about innovative blockchain technology and financial services. As a Customer Success Associate (CSA), you’ll work in a call center environment, where your primary responsibility is handling inbound phone calls, chats, and emails from customers. You’ll be the voice of Figure, helping people understand our products, navigate the application process, and move confidently through each step of their experience.

Job Responsibility:

Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications
Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency
Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email
Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience
Provide technical support and troubleshooting on a variety of platform issues
Conduct video notary sessions with attention to detail and professionalism
Participate in new training and licensing programs to grow your skills and support team goals
Contribute to a high-energy, collaborative team environment in the Customer Support Center

Requirements:

1+ years in a customer-facing role
BA/BS from an accredited university preferred
A dependable and reliable team player who thrives in a fast-paced, high-volume environment
Adaptable and open to change as processes evolve
Clear, confident, and compassionate communication skills
Ability to become a licensed e-notary, including passing the Figure and state required background checks
Successfully complete the required compliance training
A solutions-oriented mindset and commitment to providing an outstanding customer experience
Ability to build trust and rapport with customers over the phone and in writing
Process driven organizational skills
A quick and flexible learning style with the ability to navigate new technology platforms

What we offer:

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement
Monthly Bonus: Can range anywhere from $0 - $1,300/month

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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