Customer Success Associate

• help Snappr expand to new markets by supporting customers worldwide
• answer questions about the photoshoot process and resolve scheduling issues
• work with photographers to resolve disputes around the results of their photoshoots
• take ownership of Snappr's growth and do whatever it takes to get the job done

• bilingual proficiency in written and spoken English
• BPO experience is a plus, but fresh graduates and career shifters are welcome to apply
• track and monitor CSAT scores, identifying trends and areas for improvement
• fantastic phone manners and email etiquette
• a 'let's get it done' mindset
• the ability to balance attention to detail with swift execution
• should be willing to report 100% onsite in Ortigas and work on a shifting schedule

BPO experience

• Php 1.5k-2k transportation allowance
• HMO (with 2 free dependents, all covered by the company)
• free daily meals
• company equity
• great workspace in Ortigas CBD